"I ordered a Television from this website in November. First, they emailed me saying they oversold the item and I would not be receiving it. In the mean time they did not issue my refund. About a week later I was told I would be receiving the item after all but no information on when it would be shipped. I contacted them once and they responded with saying they didn't have any information. I emailed again a few days later and never received a follow up email. It ships a few days after that. Now the shipping company they used has scheduled 4 drop off times and hasn't come at any of the scheduled times. Neither Buy.com or the shipping company has taken care of the problem."

"UPDATED 12/19/10

Buy.com responded to my comments that the money has been refunded, which it has, but gave an inaccurate and self serving reply regarding the circumstances that led up to the cancellation.

Buy.com advised me by email that my order # 57880223 from dailysteals.com shipped on 12/6/10 and gave me UPS Tracking #: 1ZA5W067PT46774826. 5 days later on 12/11/2010 at 6:00 pm EST UPS had not received the package, only billing information.

Buy.com states in their response that UPS lost the shipment. Fact is that the tracking number only was submitted to UPS and the product was NEVER DELIVERED TO UPS. FACT IS THAT BUY.COM & THE DAILYSTEALS.COM THE SUB FOR BUY.COM ONLY SUPPLIED FALSE SHIPPING INFORMATION. I RECEIVED NUMEROUS EMAILS OVER 5 DAYS FROM BUY.COM & DAILYSTEALS.COM THAT PRODUCT WAS SHIPPED NO MERCHANDISE WAS DELIVERED TO UPS JUST BILLING INFO



Extremely poor service from dailysteals.com through buy.com. Issued UPS tracking number and send me notification of shipment on 12/6/2010. Over 24 hours later UPS acknowledged notification of shipment but no merchandise.

As of midnight 12/9/2010 EST no merchandise at UPS, just notification of tracking number received. They concentrate their efforts on distributing incorrect shipping information instead of processing and filling the order.

I have followed up with buy.com & dailysteals.com and get standard reply that merchandise shipped wait 24 to 48 hours for it to appear when tracking. I WILL NEVER ORDER FROM THEM AGAIN.
"

"
Great severice had my pack in 4 days and that was with the free shipping of 7 to 10 days. Would definetly shop buy.com again."

"The product arrived very quickly, well-packaged, and was everything it was advertised to be. Great service, and great price. I'll definitely shop at Buy.com again."

"Buying at buy.com was very easy and straight forward. Easy checkout and free shipping is a big plus"

"I ordered a refurbished PC through the Buy.com web site. The order was accepted and my debit card was charged. A few days later I received a confirmation email with a Fedex tracking number. The Fedex web site showed no record of the tracking number so I waited a few days. After 4 days, Fedex indicated no record of the shipment. I inquired through Buy.com and they issued a refund. There was no explanation or offer of a comparable product.

Clearly they were oversold on this product. I cannot understand how a company that boasts about its customer service can provide a tracking number for a shipment that never existed.

To date, Buy.com has never told me the product was not available, or offered any type of explanation - when I checked their web site after experiencing problems with my order, it says the item is unavailable.

Furthermore, the refund was offered only after I inquired about the order and they had had my money for about a week.

The business practices and customer service at Buy.com are unacceptable and in the future I'll work with other resellers. "

"I have done much of my Christmas shopping online this year, and much of that shopping with Buy.com. I am thrilled with the quick shipping and great prices I have received. Thank you Buy.com!!!"

"I only have the best experiences with buy.com - they are reliable, they are fast, and the prices are reasonable. I can only recommend buy.com."

"Ordering from buy.com is always simple and easy. I order from them at least once every few months, and use the express checkout feature which saves my billing and shipping address as well as payment information to make checking out a 30 second process at most. Never been disappointed."

"Still waiting for the item - was to be shipped by now"

"I am so impressed with how easy it was to make a purchase on buy.com and even more pleased with my product! I can't wait to put the item in my husbands stocking for Christmas and for him to get a lot of use out of the tool set."

"Buy.com had the best price on an item I was looking for--$5 less than Amazon.com--plus free shipping. I usually buy through Amazon because I feel comfortable and safe using their website. The Buy.com website was equally easy to use, and has a good reputation."

"Buy.com consistently does a good job of fulfilling my orders. They are great at communicating: confirming receipt of my order with details and advising when shipping has occurred.

Further, they pack my products well and there is never a problem with the condition in which I receive my purchases.

I always feel comfortable buying from Buy.com. The only caveat I would make is that I only buy from them when they have the lowest price for an item and though they are usually very competitive, they are usually not the lowest price, with all expenses factored in."

"Great price and fact shipping. Why would I not buy here?"

"Second lowest price on web, only beaten by a url I did not recognize so I went with a trusted site. Order arrived promptly."