"I am a NEW customer to buy.com placing my original order through an affiliate link for 10/200 order. That order (placed on 11/30 for a gift need on 12/12) was stuck in verifications (I had to call to find this out myself.
It was decided that cancelling that order and placing a new order via phone where it could be "expidited" by the CSR would be easier, with ME eating the cost for the expidited shipping.
Second order now sits in "verification", address verification - when I verbally provided the billing/shipping address to the CSR...
Customer Service is not US located by the way Eastern European (Croatian I think) so good luck trying to get good old fashioned US standards of service like empathy and flexibility. Email? Haha sent several one actually told me Buy.com cancelled the original order for my safety! I called the CA location too and got no better service, "I'm not understanding what you want?" Simple - I want my item in my hands by 12/12/09 I want buy.com to assume responsibility for the error and assume the shipping costs. Item had free shipping and was ordered in plenty of time to arrive given the 1-2 day order processing and 3-5 warehouse processing and shipping.
Message I have interpreted from buy.com - my $200 order is not important and I should in the future take my business elsewhere."

"Deceiving store. Avoid.

I ordered a graphics card through amazon.com when it was in stock. received confirmation email from amazon, but not from buy.com. Three days later, when according to amazon it should have been on my doorsteps, I checked my order through buy.com and it states the item is "in shipping process". Found out that this DOES not mean its shipping to me, but they're waiting from the vendor to ship. Very misleading. Called them and the representative on the phone lied to me telling me that all orders that have not been shipped yet will not be charged, when it clearly was charged on my bank account.

I wasted three days for an order that wasn't even going to arrive until who knows when. I was never sent a single notification from buy.com, and they charged me for an item that has not even shipped out yet. And now the rep is telling me that I may not be able to cancel my order since buy.com already ordered from the vendor. He also told me that I'll receive an email notifying my dispute and cancellation. Never received an email. Called again, and had to re-cancel my order.

I will tell all my friends to avoid this store and leave the same comment on amazon.

DO NOT USE THIS STORE."

"Always a good shopping experience, low price for a good quality product plus a free shipping...what else can you ask for...let's BUY now!!!"

"I was an overseas customer of Buy.com and an old and loyal one. I had given them my U.S. billing and shipping address and my complete U.S. bank credit card information. They had canceled a previous order of mine for a high-end cell phone because "there were things about this Marketplace Vendor that has [sic] come to our attention in which Buy.com had to make the decision not be associated with this company." The Customer Service Escalated Specialist who sent me this message offered me a $20 gift certificate on my next order. I called her to place an order for Microsoft Windows 7 Ultimate Full version. She took my order and promised me an e-mail confirmation within minutes, but none came. Twenty four hours later, after I had e-mailed her and copied their CEO, she wrote me that she had had to get her manager's approval for this order. It turned out that they had canceled my new order as well, and then placed another one for me for the same item. After I complained to their CEO, their Operations VP e-mailed me asking me to call him, but the Customer Service rep who answered my call on their toll-free line refused to put me through to him. After some more e-mail exchanges, the Operation VP called me personally, but only to tell me that I was wrong, and that they had just been following their own rules. They had nothing to be suspicious about, as I had given them my complete U.S. credit card, billing and shipping information. I consider the "service" I have received from Buy.com totally unacceptable and shall no longer order anything from them."

"I thought I would take a chance on buy.com, even though I found mixed reviews here. I purchased through their Amazon Marketplace, so felt there was an additional layer of protection there.

However, as others have noted, this company does not appear to operate in a manner that allows them to follow through with the sales they make. When I purchased, the item (Intel SSD) was in stock. I purchased the morning of 11/25 and paid for expedited shipping. By 12/01, I still had not received notice of shipping or any order updates for that matter (meanwhile three other subsequent Amazon/Amazon Merchant purchases I made between 11/27 and 11/29 with slow shipping selected had been shipped and/or received).

So, I sent an inquiry through Amazon on 12/1 and asked for a status update. I received a return email stating that "our supplier recently informed us that item XXX is no longer available. As a result, the product has been automatically canceled from your order."

Great. I've been waiting for that item. When were they going to tell me? Now I have to go order another one and wait, again. I got their "automated" response regarding my order shortly after the response to my inquiry. Wonder if I ever would have gotten a response to my purchase if I hadn't asked?

In defense of buy.com, they did offer a $25 discount on a future order along with their response. The problem is, I don't want to place orders with online vendors I can't rely on. Shopping online is riddled with risks as it is. I'll stick with vendors that hold up their end of the deal.

Trust the reviews, folks. And don't forget to provide positive feedback for the resellers that DO stand behind their transactions!"

"Absolutely awful. Originally ordered a headset back in October. They shipped me the wrong item, I returned it, in exchange for a replacement. They sent me the exact same incorrect item again. Tried a third time having explained I believe there was an SKU mix up. Received the wrong item. Averaged 2 weeks between arrival at their warehouse and the time the replacement shipped. Again tried to explain they had an item tagged with the wrong SKU, ended up having to call them 3 different times in order to get somebody who understood what that meant. Upon request of a refund they informed me I could only be refunded 20$ of my $20.58. I responded by saying that was unacceptable, and they agreed to give me my full $20.58 back. Which begs the question, why did they initially try and steal .58 cents from me? Most recently tried to order some ipod headphones. A gift card they awarded me for the original mix up, appears to apply and then isn't subtracted from my total. Finally they're refusing to accept payment from my card, the same card they previously charged for the headset. Perhaps it could be sorted out, but I'm done with these hacks. Nothing but problems all the way around, and competent CSRs are a rarity here. "

"I ordered a bluetooth headset and fell for a "free shipping" trap. Shortly after my initial order, it was cancelled for some bogus reason that they were not able to verify my address. I immediately placed a second order, this time using my friend's address. Soon after, I got a call from buy.com to verify the shipping address. Everything seemed ok and I was told the item would be shipped shortly. It's been 8 days and I haven't received anything including any shipping info or order confirmation. I email buy.com customer service and they said there were unable to find my order (even though I was charged immediately after placing the order!!). I've already wasted a lot time trying to figure out what's going on and I'm yet to hear back about resolution of this problem."

"I usually make a note NOT to buy from any online company that has no customer service number available on their site. However, I've ordered from them before, and it was fine. BUT, apparently, their service is great only if you don't have any issues or requests. I am not at all surprised that buy.com rated low on this site.

I am not at all happy that buy.com has chosen to make a simple cancel request into a prolonged circus. I could see if I asked for a cancellation the next day or 2 days later. But this was in ONE hour time of placing the order.

Overall, the Customer Service at buy.com is impersonal and unhelpful.

I literally tried to cancel my order within the hour of placing it. Actually, right away, but my internet connection went down, so it was more like 30-40 minutes. I payed through Amazon.com and did the proper email to buy.com to cancel the order. Why? Because I noticed 5 minutes after placing the order, the item was not a tv, but rather, a monitor. Honest mistake.

Since buy.com has NO customer service phone number on their site (entirely inexcusable), I had to search online for the number. After contacting a customer service representative, I explained the situation. This is all in an hour of placing the order. I was told the order has already gone to fulfillment to the vendor and since it ships in 1 to 2 days, it would not be a guarantee this order could be cancelled. I find it amazing that buy.com cannot confirm a cancelled order after only an hour of placing the order. Especially, since I did not choose express delivery of any kind. I have never heard of such a thing. Amazon.com would have accommodated me and made an exception right away, giving me immediate confirmation that the order is cancelled.

I also received a boilerplate email response to my cancel request email, saying that it was too late to cancel my order but it could be refused delivery or I could print out an RMA on my account page at buy.com. (Funny, different message in the automated email reply, versus the phone customer service rep! Who to believe? Now I wonder if the customer service rep was just giving me a line?) Well, I do not have an account at buy.com to even print an RMA out, since buy.com gives the option to order it through my amazon.com account. And there's no way I'm going to sign up for an account now. Even if I did, I doubt my order would be there to refer to. This is poor information and there's no way for me to print out that RMA.

I can only hope the customer service representative I talked to will indeed manage to cancel my order with the vendor BEFORE it ships as I was told. That's the whole point. I do not want the hassle of accepting a package (in an apartment without a doorman), and then having to return it as well. I don't even want an RMA. As it is, there won't be anyone to accept the delivery anyways. But I thought I'd try to save buy.com and myself, the time/hassle of sending it out if I contacted them early enough.

In sum: I want my order cancelled BEFORE it ships and I want my card credited. For me to "wait and see" until 2 days to KNOW FOR SURE if my item can be cancelled, is INEXCUSABLE. Let's see if buy.com can actually come through. Pretty bad if they can't, as this is the prime buying season. Their customer support should be ratcheted UP during this time.

If they can't resolve this BEFORE it ships, for sure, this will be the LAST time I ever order through them.

UPDATE: Yes, Buy.com canceled my order, and before I got charged for it. However, I wonder why this could not have been done over the phone with the customer service rep. It's dubious if it would have been done without this site. Also, the way I received the canceled order was under the reasoning that they had "run out of the item in stock". Not because I had requested it. It makes me wonder if this is to hide any culpability in poor customer service? One positive thing I can say is that Buy.com DOES indeed answer and monitor the feedback on this site and seems to respond. I only wish they were like this over the phone or invested in a phone customer service who could help before having to come to this site."

"Ordered a laptop from them on black friday, received a generic order cancellation email at 10pm at night. Needless to say that my black friday has just been wasted on people who cant keep track of inventory. The worst part is that all my previous orders from them were fine. I will not bother buying from buy.com again.

EDIT (1/13/2010): I was offered a $35 gift cert but I think I would be unlikely to deal with buy.com in the future.
"

"Recently did an online shop for wireless keyboard and mouse -- Buy.com was the way I went in the end. It gave me several options and stores via price and made it a fairly quick buy. Other times I have taken half a day to make a purchase...once I hit the buy.com site it went quickly. I narrowed it down to 2 items and confirmed shipping rates and then made purchase. Item arrived much earlier than I had hoped and I'm totally satisfied. Will be returning to Buy.com real soon for Xmas shopping as I'm sure it will save me alot of time."

"All I can say is POOR! I placed an order on 11/13. Great price on item and an offer of free shipping. Buy.com site states package ships in one or two business days. It has been eight business days and the package has not shipped. It is still in processing. I have contacted Buy.com via 5 emails only to receive an automatic response. I have also opted to be contacted via phone. They obviously out source their customer service to India. I was assured I would receive the package on 11/25 and would receive tracking info by 11/21. I have not received tracking info nor did I receive my product. AVOID BUY.COM FREE ShIPPING AT ALL COSTS! No customer support for free shipping items!"

"I odered an Acer Aspire laptop at what I thought was a pretty good price for the config which advertised a 320 GB Hard drive. When it arrived and was set up I discovered that the hard drive was only a 160 GB hard drive. The only way that one can communbicate with Buy.com is via email initially. I have since talked with several customer service repreasentatives who all seem to appear to be based outside the U.S. and do not know the meaning of customer service. After several calls they told me that there was no like replacement available for the Acer Aspire (320 GB hard drive)and they would send me a $20 gift certificate. I explained to them that I wanted a laptop identical to what they advertised - they said that it wasnt possible. They dont have it in stock. I am afraid to return the laptop to Buy.com because I dont believe I will get my refund. When I asked to speak to someone on a Director level or above they said that it was not possible and they were not allowed to give out the corporate number. This is the worst customer no-service that I have ever encountered. DO NOT PURCHASE ANYTHING FROM BUY.COM!! Go to newegg or Amazon."

"I have always received what I ordered FAST."

"Tried to get a book on ebay from Buy.com; the item said $3.25 shipping, but when I go to pay they have shipping at #22.10! Only get robot respones when I send email to Buy.com and have filed ebay complaint for excessive shipping charges. Watch out for these bait-n-switch bottomfeeders!

Update: The Buy.com response below is bogus; Buy.com mysteriously can't seem to find which transaction I am talking about! Buy.com is bad news, they don't care about resolving customer problems, they try to get your money, then you have to fight with their mindless and faceless problem resolution process. Be prepared to throw away your money if you do business with Buy.com!"

"We have been up against a deadline for travel and needed products in a very timely manner. My brother suggested Buy.com for the items I needed, and I was very pleased with their offerings and prices. I ordered, and the items were shipped right away and I received them in plenty of time, in good condition. They will now be on my favorites list for shopping."