"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"The shopping experience was good but getting my order has taken way longer than it should have. I ordered one rim and tire on August 5, 2024 and it has been a month but still haven't received my order. Also it is very difficult to get anyone to answer the phone or reply to an email to give any kind of update on this matter. After I receive this order I'm not sure if I will be back since this has been such a long experience."
"I’ve purchased from this company several times. Whether I have it shipped to Alberta Canada or just over to Arizona it’s always flawless and arrives on time. I like to use this company because I just can’t have someone ship me the wrong part 2000 miles away. It’s a real hassle to return an item from Canada. Thank you. "
"IT WAS QUITE PLEASING AND GOOD."
"Reached out in a chat with a price question and adjustment was made and automatically updated in my cart for me."
"Ordered the part I needed Monday night part was at my door Wednesday early afternoon!"
"Rachel was very helpful in assisting me to choose the proper product for my needs."
"Part fit perfectly for my car."
"Exactly what I needed, good communication."
"Shopping was easy. The canisters arrived quickly and fit precisely. I am very satisfied with this company. "
"Love the look of my items "
"I ordered a new fender trim for a 78 impala. I was worried about it matching the other 3 but it matched perfect. My item was really thin so I was also worried about it being damaged but it was packed really well and in perfect condition. I’ll definitely buy from here again. "
"It was really hard to track the package so I didn’t know it was going to be late. When the package arrived, it was a fender that was dented and bent possibly from shipping. Good fit otherwise that that."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the damaged fender and the tracking issues. That sounds incredibly frustrating, and it's not the kind of service we want for our customers. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very please with the ordering process, the early delivery of my order and the quality of the materials of the seat covers that I ordered for my 2023 Chrysler Pacifica. The seat covers were easy to install and are a perfect fit."
"The mats are really nice and shipping was fast."
"Ordered my product, paid for it, and was told it would ship soon. A day or 2 later, received an email that they were not going to ship it, since they were out of it. My project lost a few days, and one of the reasons I had chosen CARiD was the estimated delivery date. Now had to order elsewhere, and wait more."
“Thank you for sharing your experience with us.
I'm really sorry to hear about your experience. It's frustrating to place an order and then find out that the item is out of stock, especially when you were counting on it for your project. Your feedback is valuable, and we will work on improving our inventory communication to prevent this from happening in the future. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the delays you've experienced with your order. It’s understandable that this would be frustrating, especially when you were looking forward to receiving your rim and tire. Please know that we are currently working to have your order shipped to you as soon as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”