"I spent 27 years in the FBI and was involved in my share of CCTV surveillance applications and monitoring. Without question, the guys at CCTV Camera Pros are as technically qualified at setting up CCTV systems and interoperability over the Internet as anyone I used to work with. They hung by me during some trying times as a result of a camera factory defect until we got it right. The 16 camera residential system I have, would rival any government installation for video quality. I highly recommend the guys at CCTV Camera Pros for their after sales technical support which is so important in todays systems."
"I had a Q-See camera system and that company went out of business with no service parts or tech help. CCTV recommended a NVR that would replace the failed NVR and still work with my Q-See cameras. That alone made me a happy customer.
Then I had a problem connecting the NVR to the internet, working with both CCTV and my ISP I got connected and system is working great, actually better then the Q-see system ever worked.
Not only did CCTV answer the phone, someone there actually spoke english and was understandable. Seem to be rare, to fine that kind of excellent service with everyone suffering from staff shortages.
I highly recommend this company.
"
"The hands on customer service from Mike and Greg was the most satisfying for me when I purchased my items from CCTV Camera Pros for my DIY project. The camera mounts were perfect for my project despite I had to make a minor modification."
"Needed new cameras to replace broken ones in our place of business. CCTV Camera Pros were quick and responsive when I informed them what I needed and helped me find a model that would work. Would highly recommend anyone to give their office a call and they are more than happy to help you with any questions you have. "
"Top-notch customer service! Products meet our needs as well!"
"The product worked perfectly. I was able to capture the data from the COM port from my POS and forward it to a TCP server."
"I have found the online experience with this company to be excellent. They are quick to respond and clear in their communication regarding the products they sell. I would expect that from Mike & Greg, the co-owners, but also found that equally true with James Haldas as he explained how to program the product I ordered. Unfortunately for me, the product I purchased was not compatible with the older CCTV system I was working on, but once again had a 'no hassle' experience in returning the product."
"I was excited to receive my order as quickly as I did. Most importantly I was truly satisfied with the performance and quality of the product."
"Great help! Thank you very much! "
"I created a window to the outside world on my inside wall. It turned out exactly perfect! The products I ordered were great quality, came quickly and is working perfectly! I think I would like to consider some additional products but would need to talk to someone. Highly recommend this website!"
"Set up for remote parking lot about 2500 feet away got 97% signal on first try no issues on install "
"After having an 8 camera NVR system for several years from another brand, the NVR crashed. As I wasn't completely satisfied with the interface of the other brand, I began researching online to find a replacement NVR that would work with the cameras I already had installed. I was sold on the Viewtron NVR primarily due to all of the instructional and demo videos CCTV Camera Pros had available, which answered all questions I had before ordering.
Since installation, I haven't had a single complaint. The software even works on my Mac, which is an added bonus over what I had before. I would definitely recommend this product and company."
" I’ve only had this device for a couple months so quality and longevity go hand-in-hand. I’ve been through two Lorex models in three years. This Viewtron has features I would likely never access. The printed manual is nearly 1/2 inch thick. You need to simplify some things. A simple start up guide would be a good start. I don’t consider myself dumb by any means but I had to call Just to figure out how to access it with my iPhone and iPad. Carlos , with no accent at all had me up and running in minutes. "
"I was looking for replacement cameras for my Lorex POE NVR system that was less expensive than the $300+ lorex ones. Search turned up this site with an article showing some options. Ordered 3 cameras. Got a phone call asking my application and was advised of a lower cost option that had all the features I needed in a better housing. They saved me almost $150 and I get a better product. The new cameras have much better image quality, esp at night, than my Lorex ones even though they are rated at the same 1080P. Cameras were detected by my system and easy to set up. Thanks for the call, I really appreciate it."
"Replaced an old one and it works great. Picture sharp and clear. It is outside at the gate so we can monitor traffic. Thank you !!"
"I order couple TVI PTZ's and their working great "
A rep from CCTV Camera Pros, cctvcamerapros, has responded:
“Thank you for the review and frank feedback! Viewtron recorders have a ton of features and there is definitely room for improvement on a simp-lied getting started guide. You feedback has been noted and we will improve.
Actually, we have already started.
https://www.cctvcamerapros.com/viewtron-support-s/1492.htm
I apologize for the inconvenience of the phone call that you had to make to Carlos in order to get up a running. The best case scenario is always for the customer to have the tools they need to DIY.
We will improve!
Sincerely.
-Mike Haldas”