"I spent 27 years in the FBI and was involved in my share of CCTV surveillance applications and monitoring. Without question, the guys at CCTV Camera Pros are as technically qualified at setting up CCTV systems and interoperability over the Internet as anyone I used to work with. They hung by me during some trying times as a result of a camera factory defect until we got it right. The 16 camera residential system I have, would rival any government installation for video quality. I highly recommend the guys at CCTV Camera Pros for their after sales technical support which is so important in todays systems."
"Service was quick and precise. Thank you for the great service. Dan"
"good website, many options, fair prices, when I had a question there was somebody there to answer the phone or respond by email promptly.
Highly Recommend"
"I needed a new NVR and contacted CCTV Camera Pros. I am so glad I did. They were able to guide me every step of the way. My NVR arrived very fast. I am a senior citizen and am pretty technologically challenged. They patiently walked me through what I needed to do, they graciously answered my numerous questions, they offered suggestions, and followed up with me to make sure everything was working okay. I could not have asked for a better experience. Will definitely use them again and highly recommend them."
"Our HOA is extremely pleased with the customer service available since our recent purchase of the LPR camera system. We were novices when we bought our system but with James’ extraordinary patience and assistance, we were able to quickly set up the LPR and NVR system. Once set up, James further assisted with calibrating, fine tuning, and testing our system for optimum performance. Truly exceptional customer service. Highly recommend. "
"Always great to work with. James is our contact for quotes, always fast at a great price."
"Worst experience ever. Asked “ceo” for response, tech answers. Stay away"
"Product arrived in a timely manner and works perfect!"
"Everything went smoothly and the product worked as expected."
"I had a DVR installed by my alarm company. It was supposed to be easy to use and work with Mac computers. It was difficult to operate and didn’t work with Mac’s, even after multiple software downloads. I searched for a DVR that worked with Mac’s and found CCTV Camera Pros. From the first call, they were easy to talk with, knowledgeable, and interested in helping me. I purchased a 4 channel DVR. It arrived two days later. After reading the instructions, the was installed in about an hour. The iPhone software was downloaded and worked without a clutch. It was a Great Experience ordering from CCTV Camera Pros. I will be a returning customer!
"
“Thank you so much for taking the time to leave such a nice detailed review. This means a lot to our entire team. It is our pleasure to serve.
Sincerely.
-Mike Haldas, Co-Founder”
"the DVR will not load all brands of cameras. Had to return their DVR and they were quick to refund me (that is why the two stars) but I had to pay return shipping, so it cost me $50.00 to find out that their system always work."
“Tom,
I am very sorry that your return did not qualify for us to pay for the return shipping. We paid for the shipping to you. If you had been working with a sales rep and they would have verified compatibility or the DVR with your cameras, it would have qualified. Anyway, I am sorry that your experience with us was not 5 star.
If there is anything that I can do, please let me know.
Sincerely.
-Mike Haldas, Co-Founder
”
"I have recommended them to family members looking to upgrade their security system. "
"I previously had a security dvr from another company who closed their company and cancelled their mobile app.
Doing research on the situation, I came across CCTV CAMERA PROS, who were willing to help me find a comparable security system with a mobile app.
From the very beginning, Mike was very helpful and after I tried to set it up, I had some difficulty as I’m not very tech savvy at all, he was very encouraging and patient with me, I was ready to just send it all back, and he was very workable with that also.
He had told me if I needed any help setting it up to just reach out to them. I decided to just think about it for a bit then decided to keep it and when I tried again to set it up, knowing I could call them for assistance, it actually was very easy, and I didn’t even need to call them.
I’m pretty sure I was over thinking it the first time I tried, as it was actually quite simple to set up the second time.
Thank you Mike for your Awesome customer service and patience, it was greatly appreciated!"
“Thank you so much for taking the time to leave such a thorough review.
We really appreciate you!
Sincerely,
Mike”
"Everything was easy to see and select. "
"It works like a champ. We finally have a security camera that I can trust. We called a couple of times when we had questions. Carlos was great. He was very professional and knowledgeable with his answers. Further more, we received emails from the company a couple of times checking to see if we had any more questions. Such great practice!. Thank you for having such great products to sell and being so honest about everything. "
"Always very responsive to all my questions (and I had many) even before I purchased the new system and in a very timely manner. Thank you! "
A rep from CCTV Camera Pros, cctvcamerapros, has responded:
“Hi Mike,
Mike Haldas here. Co-founder at CCTV Camera Pros. The emails that I send out are real and myself or the other co-founder, Greg, read all of the replies. You contacted me on Friday and I asked one of our techs to answer your question because he is more knowledgable in that particular product the Greg and I am. Carlos emailed you that same day to explain that those NEMO boxes are directly connected to high voltage and typically installed by electricians. I believe that we can make this more clear on our website and I intend to do that. I emailed you twice and called you once and have not heard back. I am here to help. I can be reached directly at 561-433-8488, ext 86. If I do not answer, please leave me a message and I will call you right back. You can also email me directly at mike@cctvcamerapros.net I want to resolve this and make you happy even if that means you returning the product for a full refund.
Sincerely.
-Mike Haldas”