"I spent 27 years in the FBI and was involved in my share of CCTV surveillance applications and monitoring. Without question, the guys at CCTV Camera Pros are as technically qualified at setting up CCTV systems and interoperability over the Internet as anyone I used to work with. They hung by me during some trying times as a result of a camera factory defect until we got it right. The 16 camera residential system I have, would rival any government installation for video quality. I highly recommend the guys at CCTV Camera Pros for their after sales technical support which is so important in todays systems."
"CCTV Camera Pro had the best online price for the item I was looking for. The shipment took 21 days from order to delivery, without any contact by phone or email to say that the product was on back order. When I contacted the customer service, they were professional and updated me on the status of the order. Overall I am pleased with my selection of product and ventor and will use CCTV Camera Pros in the near future."
"So far, so good... I have received what I ordered but have not tried to implement it."
"Pleasantly surprised. The site was well-done, with helpful videos and product descriptions not simply copied verbatim from a manufacturer's page. Shipping speed was average, but everything came well-packaged and with working equipment.
The products were exactly as described and worked perfectly. I'll place more orders with them in the future."
"Nice piece of equipment at a very good price."
"As always, I got everything I ordered in great shape, in a timely manner and at the best prices. "
"Overall service has been great, A bit slow when I sent back a defective camera for replacement, and I'm still waiting for an email and call back from a tech support guy that was supposed to contact me a week ago monday. other then that excellent products and service"
“Tony,
Thank You so much for taking the time to review our service and for your continued business as a customer. I am looking into your reference to a camera replacement. We are normally very fast to process service requests and I apologize for the delay. I am unable to find any open RMA cases under your account which may explain the delay. I would also like to follow up with the tech that was suppose to contact you. Can you please email me directly the details regarding your RMA and let me know what tech was suppose to call you? If you have any email correspondence with a CCTV Camera Pros rep regarding either issue, please forward that to me so that I can come up to speed and help to expedite. I can be reached at mike@cctvcamerapros.net.
Sincerely.
-Mike Haldas, Co-Founder & Managing Partner”
"Very pleased with my order so far. No problems getting the monitor I ordered. The monitor was very secure in packing."
"Fantastic! A very well run company, with the best customer service I've experienced in a long time."
"I received everything I ordered and within a few days of ordering. I will order from them again. Thanks, Cleve "
"Easy to contact and good service with any issues."
"We got the items, and the instructiona are very easy to follow and the Video Balons are very easy to use. Delivery was quick, and shipments to Alaska not even a hassle. Thanks"
"This was my second order in 45 days, both were exceptional. Delivery was received in several days. Great Job!
Dave from Cumberland Md"
"Very pleased with CCTV Camera Pros - shipping was very quick and everything worked great! "
"Great shopping experience, quick shipping."
"They always do a great job"
A rep from CCTV Camera Pros, cctvcamerapros, has responded:
“slaught357,
Thank you for your business and for taking the time to review our service. I am happy that you were pleased with our pricing. I am truly sorry for delay in shipment of the product that you ordered. I see that the PTZ camera that you ordered was out of stock at the time. Almost all of our products ship the same day when they are in stock. It is standard practice for a team member to call or email you to let you know that an item is out of stock and to give you an ETA on shipping. I do not see that a delayed shipment notification email was sent to you, so I hope that a team member tried calling you. If not, then we dropped the ball on this order and we will do our best to improve our standard operating procedures so that it does not happen again.
For your inconvenience, I am applying a 10% discount to your order and issuing the credit to your credit card right now. Please let me know if I can help with anything else. You can contact me directly at mike@cctvcamerapros.net or 561-433-8488, ext 86.
Sincerely.
-Mike Haldas, Managing Partner & Co-Founder”