"The phone rep was very helpful and made sure my prescription was attached to my order. "

"I received a nose piece for my CPAP replacement part. Unfortunately, it did not come with the head-mounting gear and strap replacement I thought it would. Since I have opened the package to try to make it work, I now cannot return it. I am stuck with $80 of hardware I cannot use now."

"Product came defective out of box and did not offer out of box failure replacement.
I have called in and performed trouble shooting with their representatives. I was informed they DO NOT do advance replacements for out of box failed machines. I was informed that I am responsible for shipping costs to ship the item back and it may not be repaired. This is the kind of service you get when purchasing from CPAP.com.
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"Had to make a call concerning my order, and the representative was very polite and made me confident that my needs were met. "

"Korine was an enormous help is solving my issue. She was knowledgeable and friendly. Thank you. She made my day. Cris "

"I got the machine as expected after the prescription was confirmed by my doctor. I needed some instruction on how to program the machine and the help line knew what to do. He was clear in his instructions and helped me adjust the machine settings."

" I was told to email if I had any questions orconcerns and I did several times with no reply or response. The product I purchased was defective (mask) as it makes a whistle noise when on my face (I have purchased this same exact mask multiple times and never had an issue). After spending 200.00 on defective equipment and terrible customer service I won't shop here again."

"I been purschased some CPAP material and it has been a very greatful experience"

"I haven't received my order. Order status indicates delivery on 12/29. Checked my home's surveillance and it wasn't delivered. I paid an additional charge for expedient delivery. Will call on 1/2/24"

"You offer a wide variety of Brand name cpap products at reasonable prices, have great customer service., knowledgeable staff that also have sleep apnea. Your staff has great listening skills to help customers really do make a difference when shopping."

"I liked the selection of devices and the description. I tried to send a copy of my prescription to see if it was ok. Never got a response.
I discovered in the ordering process that you could attach a copy of your prescription, so I did.
I think I got back that it was ok. In the ordering form there was an option to save credit card. I toggled that off. I tried to make the purchase and the software hung in a loop.
The chatbot guy tried to help and ending up calling me and entering the data by phone call manually. The ordering software has bugs.
I got the cpap unit ok. The OEM instructions were minimal. I ended up watching several YouTube videos to get the information needed to set a lot of features."

"Very affordable. Once they received my prescription, delivery was fast. I purchased the same unit as the one I currently have which will serve me when I travel."

"I submited a current prescription when I purchased a mini CPAP unit from CPAP.COM. When I used the device I was noticeably less comfortable than when I used my regular CPAP unit. While using the App I realized that the settings had been incorrectly set when it was sent to me. It turned out that they ignored the new prescription and used settings from a prescription several years ago. The person on the phone was able to help me reset the machine to the proper current settings - much better."

"My old machine was about 9 years old and I new it was nearing the end of it's life. I ordered the Air Sense 10 and have been very happy with it so far."

"Excellent products & service"