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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.40/5
Customer service:
4.12/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-12-09

Thumbs up

"Easy Ordering, Great prices and innovative products"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2023-12-12
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2023-12-09

Awesome customer service!

"I neglected to notice an old address had not been updated before I placed my order. Totally my fault. CPAP.com made it right even after my order had shipped. As usual, the products were top quality when I received them. "

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Rep reply posted 2023-12-12
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
1/5

2023-12-08

Never received after one month, horrible service

"Ordered on November 7 and never got it, I have chat with Kim F and there was not answer, the Items are in Fedex since them, asked her to call as I do not get an answer from fedex and as you are the shipper you should get me an answer but I see your company has no interest to help"

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Rep reply posted 2023-12-12
A rep from CPAP.com, CPAP.com, has responded:

“Hi Josela,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
3/5

2023-12-08

Returning of product

"Sent in product I ordered which was the wrong size and as of today nothing has been done has been a month now since I returned"

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Rep reply posted 2023-12-12
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
1/5

2023-12-07

A month later, still no product.

"Typically, I have no issue with dealing with cpap.com, but after my last order, I’m not so sure that I’ll be future customer. I’ll ordered it on November 7 and here we are a month later on December 7th, still no product. Very dissatisfied."

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Rep reply posted 2023-12-12
A rep from CPAP.com, CPAP.com, has responded:

“Hi Kris,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
5/5

2023-12-07

CPAP Needs

"CPAP.com has been great to work with for several years. The service is always fast and the support team is always friendly. My mask was damaged while traveling and they were able to get a new one sent to my hotel and had it overnighted. I was amazed and my husband was very happy.

I would recommend them for all your needs!!
"

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Rep reply posted 2023-12-12
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
2/5

2023-12-04

wouldn't sell mask complete had to buy parts .Then tried to make it more expensive

"Sent someone a message that never got returned"


Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
5/5

2023-12-04

Quick and Helpful

"Customer service was very helpful and answered all my questions quickly and got me my equipment quickly as well. "

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Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-12-02

excellent customer service

"everyone has been extremely helpful
"

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Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
2/5

2023-12-01

Less than original.

"The nasal mask has less lining
It leaks & requires to be so tight so as not to leak - it hurts below the nose.
Had to go back to old original mask.
"

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Overall customer service

Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
5/5

2023-12-01

Exceptional customer service every time

"Every time I called to order new supplies, they know what equipment I have, and what I have ordered in the past. I’ve never been oversold or felt pressure to purchase additional equipment or supplies. Customer service at its best."

Detailed Review Benchmark + -
[COPY] Recommendations
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Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
2/5

2023-11-30

Ordering in bulk? Caveat Emptor

"Ordered a 90 day supply of the tapes, which I have found to be very useful.
Received the rather large packets. One in three will not peel properly from the backing, making them useless. Someone in QC is not doing their job very well.
Hope that you resolve this problem before I need to purchase again or begin searching for alternatives.
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
1/5

2023-11-27

Order tracking info was incorrect and not for my address

"I checked tracking number sent to me via email on my order shipment and it was for an address clear across the country and not even close to my address! I emailed the issue to the originator and have not heard back on this. I may switch to another company after this experience."

Detailed Review Benchmark + -
[COPY] Recommendations
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Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
2/5

2023-11-25

Wrong parts from order

"Instead of p10 large cushions I received airfit p301 medium cushions"

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Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
5/5

2023-11-24

Jasmin

"Jasmin was very helpful with ordering filters for my CPAP machine"

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Rep reply posted 2023-12-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're so glad to hear that Jasmine provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.