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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

5/5

2019-02-26

Carol M. Was Great!

"Carol M. Was Great! She went above and beyond to help me out :)"


Rep reply posted 2019-02-27
A rep from CPAP.com, CPAP.com, has responded:

“Hello, that is wonderful! Thank you for taking time out to let us know that Carol was able to provide you with great service! Please let us know if there is anything else we can assist you with.”


5/5

2019-02-26

Excellent service

"Before submitting my order spoke to Carol M ....most courteous patient and extremely helpful advising me and assisting in order submission
This level of service is why I choose CPAP.com only. Great efficient service
"

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Rep reply posted 2019-02-27
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are very pleased to hear that you received the level of service that you deserve! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2019-02-05

Great Service & Fast Shipping/Response Times

"I spoke with Fantaysha P.
She was able to quickly assist me with my return, and made calls and spent extra time helping me find out detailed information to help me choose my replacement equipment. She was friendly and helpful the entire time, and I never felt rushed.
Additionally, she enjoyed learning new information about the products.
I wish I could get half of this quality of service from a local DME, but I’ve been through 4, and they’re awful.
After this return is processed, I will buy my 3rd Travel CPAP from CPAP.com.
Every phone call I’ve ever made has been treated this same way.
"

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Rep reply posted 2019-02-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are extremely happy to hear that Fantaysha was able to provide you with such magnificent service! We certainly strive for excellence within our company and thank you for sharing your experience with us. We look forward to hearing from you again soon.”


Verified
5/5

2019-02-04

Great customer service

"Called to place an order today. Fantaysha was the customer service representative that assisted me with the order. She was so helpful and explained everything to me with my Icon auto CPAP machine order.
Thanks Fantaysha and CPAP.com
Larry
"

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Rep reply posted 2019-02-04
A rep from CPAP.com, CPAP.com, has responded:

“Hi Larry, thank you for letting us know that Fantaysha was able to provide you with great service! Please let us know if there is anything else we can assist you with.”


5/5

2019-02-04

Agnes Lopez did a great job, got it done quickly.

"Thank you Agnes, great job and got it done in short order."

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Rep reply posted 2019-02-04
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are very happy that Agnes was able to provide you with efficient service. Please let us know if there is anything else we can assist you with.”


5/5

2019-02-02

Best customer service ever!

"My bipap machine was not delivered when FedEx said it would be. Shawna Brunson checked it out and figured out the problem. I am so grateful to her for the information she gave me. I feel it will be delivered soon. Some parts of the country have weather warnings which has delayed delivery. I told her I would ask for her everytime I call!"

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Rep reply posted 2019-02-04
A rep from CPAP.com, CPAP.com, has responded:

“Hello! We are very sorry for the delay with your order being delivered. Thank you for taking time out to let us know that Shauna is providing excellent service! Please let us know if there is anything else we can assist you with.”


5/5

2019-02-01

Exceptional Service

"I talked with Latoya P and she was quick in assisting me and completing the process with no hesitation. Great place to get items that I need. The on site store is amazing."

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Rep reply posted 2019-02-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are very happy to hear that LaToya was able to provide you with great service! Thank you for shopping with us and we look forward to hearing from you again soon.”


5/5

2019-02-01

Great service

"I love CPAP.com. They are awesome! Latoya P. rocks! Thank you guys!"

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Rep reply posted 2019-02-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you and you are most welcome! We appreciate your business!”


5/5

2019-01-31

Ordering by telephone

"In ordering, I had to execute a In-Store credit from a returned CPAP mask and was delighted to work with a young woman named Carol. She was knowledgeable and pleasant to work with and was quick and efficient in her efforts on my behalf. I have a background in customer service on a worldwide scale and I can say both personally and professionally that Carol did not only herself but her company proud in all of her interaction with me today!"

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Rep reply posted 2019-02-01
A rep from CPAP.com, CPAP.com, has responded:

“Hello! We are very happy to hear that Carol was able to meet your expectations and provide great service to you. Please let us know if there is anything else we can assist you with.”


5/5

2019-01-30

Great experience.

"Staff are knowledgeable and very accommodating. They are willing to price match other legitimate competitors prices and did so with me. Very helpful!!
Highly recommend this vendor.
"

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Rep reply posted 2019-01-31
A rep from CPAP.com, CPAP.com, has responded:

“Hello, we are very happy to hear that you were satisfied with the service you received from our company. We hope to hear from you again soon and thank you for the recommendation!”


Verified
4/5

2019-01-08

CPAP Mask

"The agent was excellent at helping me find my previous information and order the correct product."


Rep reply posted 2019-01-08
A rep from CPAP.com, CPAP.com, has responded:

“Hey, that is great! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2019-01-07

Very Satisfied.

"I spoke to Samantha who helped me with a return and ordering the correct pillows. She was very efficient, knowledgeable, and appeared to care about getting me the correct pillows. A very pleasant experience. I will definitely use them again."


Rep reply posted 2019-01-08
A rep from CPAP.com, CPAP.com, has responded:

“Hey Steve, thank you for sharing with us the pleasant encounter that you had with Samantha. We look forward to hearing from you again soon!”


Verified
5/5

2019-01-05

This is how customer support should be!

"Couldn’t be more impressed with the customer experience I just had! She ticked all the boxes. 1.) friendly and warm 2.) patient and a good listener. 3.) Knowledgable and compatent. 4.) sense of humor. In short excellent interpersonal skills and atypical of today’s CS climate. Result is I am following her recommendations and buying more stuff from CPAP.com. That’s the good news for you...bad news is I believe she is destin for greater things and will capitalize on her skillset elsewhere. For my sake I hope you keep her onboard. "


Rep reply posted 2019-01-07
A rep from CPAP.com, CPAP.com, has responded:

“Hey Mcmagliaro, thank you for sharing your great customer experience with our company. We look forward to hearing from you again soon. Also, I will be sure to let Taza know about your kind words!”


Verified
5/5

2018-12-10

Products Are Excellent

"Easy to order and helpful sales rep."


Rep reply posted 2018-12-10
A rep from CPAP.com, CPAP.com, has responded:

“Great! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-12-10

Excellent!

"I needed a replacement part for my machine and could not find it anywhere. ResMed suggested I contact you since they could not sell to me direct and my Dr. office could not order the part. It came in on time and works wonderfully. Thank You!!!"

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Rep reply posted 2018-12-10
A rep from CPAP.com, CPAP.com, has responded:

“You are most welcome! We are very glad we were able to provide you with what you needed. Please let us know if we can assist with anything else.”