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Verified
5/5

2005-08-20

"Took care of me .....very satisfied...had a problem and was resolved by owner immediately.....thankyou"

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Verified
5/5

2005-08-16

"One of the best out there. Promised roughly 5 days total ship time They shipped it in 3. Many places do as they promise. These guys exceeded it by 40%. Talked to one of their techs to make sure my personal configuration did not have any conflicts. Tech was not farmed out to India and he actually knew what he was talking about. Arrived double boxed. All components were as promised.

I give em 10 of 10. Machine up and running all day every day since and works well for both wife and I. Software was even loaded for me.

Would I buy again? Uh YEA.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
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Verified
5/5

2005-07-27

"Superior customer service with knowledgeable staffs and tech-supports. Very friendly office environment with a huge selection of parts. I can't be any happier to have CPSSolutions store nearby where I can walk right in to get parts that I needed for my customers. When you walk in you're immediately greeted by the VP of the store, "the all American girl," Maureen. Bo, Paul, Todd and the rest of the crews are great to work with. Keep up the great you're doing!

Sophea
"

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Verified
5/5

2005-06-30

"Excellent customer service. Bought a whole computer system which was quickly up and running after delivery. One subassembly (non critical) was defective (DOA) and had to be replaced; this was done quickly with no problem. Both Bo and Paul were very helpful when I was picking the components for my system and placing my order Paul was very helpful when troubleshooting the DOA subassembly. I will definitely buy from this company again. I'm pleased with the system that I purchased."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Verified
5/5

2005-06-04

"Last October I was ready for a _new_ computer. (I had bought my previous 4 or 5 from Goodwill.) To make my money go the farthest I researched "bare bones" systems and eventually settled on CPU Solutions. At the time they had a 6 month rating here of 100% ! I got an Athlon 64 system with an ASUS motherboard, ATI Radeon graphics card, half a gig of RAM in a Broadway 337PLW-Black case. (I highly recommend that case!) I ordered on a Sunday, received the system on Thursday (including test/burn-in), installed the hard drive and DVD burner I already have, and have been using the system with (almost) no problems ever since! (The few problems I blame on Microsoft.) Excellent product (I chose all my options _very_ carefully), very fast service, well packed and with all the parts and documentation.

CPU Solutions has my highest rating!
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being trustworthy
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Verified
4/5

2005-05-31

"Im a hardcore gamer so i know that the big name manufacturers aren't going to give me what I need. I need a system with the utmost power and speed. I also need to have complete upgradability to keep up with the latest games. So I have to go outside the box with a custom built PC. I placed my order at cpu solutions because they were so cost competitive. I started at Alienware and received a comparable system for 500 dollars less from CPU. It was built and shipped in a timely manner. When I received my package it had been tossed about by ups and there was damage to one of my video cards. I wrote an email to their technical support and they immediately authorized a return for refund. The best part was that I was able to buy everything conveniently over the internet and when I had a problem I received a real human response, not some crappy form letter. I'll definitely shop here again."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-05-19

"These are really friendly and helpful people!!

Before ordering, I called and asked a product question. The person I spoke to put me on hold, and went and actually checked the product and then answered me.

Product was shipped promptly, but then the front bezel was cracked when I received it (not their fault). I called them, and they immediately shipped a replacement bezel to me, w/o charge, along with a return shipment tag.

I talked to one of their techs about some questions about assembling the case, and he also was very helpful.

VERY highly recommended!! I just wish that they carried more stuff so I could order more from them :)!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-11

"Wonderful service and support from this company. This company always has a great reputation for providing the utmost customer care."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-03-07

"As a computer sales and service business owner, I have dealt with CPU Solutions for almost 4 years now. I also deal with two of the major wholesalers in the U.S. I have found that CPU Solution's prices are very competitive, and at times even lower than the major distributors' prices. Even their quality of service and support far exceed that of the larger companies. I've had to return items only on two occasions, and once I received the RMA (the same day I sent my request), the return process was simple and fast. The only areas I would suggest to improve is possibly a larger video card selection, and a choice if Kingston Value RAM. Other than that, they have a very good variety of products.

CPU Solutions will have Empire Systems as a loyal customer for a long time to come! Bravo!

T. Munsell
Owner, Empire Systems
Plattsburgh, NY
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-02-15

"I bought a new system from CPU Solutions. I not only got a very good deal but recieved it a excellent time. I will definately continue to by from them."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-02-07

"We were happy with our 1st purchase and bought again, so far a big mistake. The service this company offers in the event of problems is at best LOUSY. Unless something changes soon we will be looking for another supplier for our future purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-01-29

"I ordered a custom PC:
Foxconn case, MSI K8N Neo Platinum motherboard, generic RAM, 120GB Western Digital harddrive w/ 8 MB cache, Lite on +- DVD burner, AMD64 3000+ cpu w/ 512 L2 (?) cache.

I originally ordered the product by phone. The sales rep did an excellent job helping me narrow down my component options while still keeping the price within my budget. The shipment took longer than I wanted to, but the order was placed before a holiday weekend - so I don't believe it was CPU Solution's fault. The computer arrived on January 25, 2005 and worked right out of the box. The only think I was disappointed in was the foxconn pc case. I think it is on the "flimsier" side - and should have gone w/ an Antec case instead. It's still way to early to determine the stability of the overall system.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-28

"I ordered a motherboard CPU combo earlier this month from them and it exceeded my expectations. I also ordered a Broadway case and power supply from them. Their customer support actually spoke English (unlike Hewlitt Packard) and were very friendly. They do, however, need to work on their UPS shipping calculator. Sometimes it charges you extra shipping when it shouldn't. I ordered my Broadway case with an additional fan and was charged $13 extra dollars in shipping. Their customer service assured me that they would correct the problem. So keep an eye on their shipping charges and let them know if you think that it is incorrect."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support

Verified
1/5

2005-01-21

"I have never had an issue with the products from cpusolutions up until now. The product I bought was memeory. When I placed the ram in my pc, it didn't work. Of course this is very upsetting considering I have to return the product and pay an additional shipping fee. "

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Verified
5/5

2005-01-19

" Will keep buying from CPU Solutions .
Fast service . Dependable , Quality Products
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being easy to reach
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Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site