"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"My experience was great. From the receptionist to the delivering of the product. It was as I saw on the web sight and right down to the correct amount. Service was great and I will recommend this company to those who need carpet. "
"We received an excellent price on the flooring and our order was ready on time for pick up. Greg Dykes was very easy to work with and very helpful."
"When the palette arrived, the delivery driver was fantastic, he pointed out that the boxes looked damaged, and asked if I wanted to refuse delivery. As we were going to try to put in the flooring the very next day, I decided to just accept delivery and deal with it.
The palette had the boxes of flooring stacked on it, and were then shrink wrapped. By the very nature of it, it was quite obvious the boxes had suffered their damage *before* being shrink wrapped and shipped off. Sure, I suppose there is some way that the palette somehow rolled out a truck, and the shipping company replaced the damaged palette and reapplied the shrink wrapping, and tried to pass it off. But clearly that just doesn't make sense. What makes more sense, is that those boxes were damaged before being shrink wrapped.
Of the 13 boxes of flooring, the equivalent of 4 full boxes of flooring was unusable, with the corners of the flooring damaged. Luckily I was able to order 4 more boxes from a local flooring store, which arrived in time, and all of which were in pristine condition.
Now, granted, I never reached out to American to achieve any resolution, and I can't be certain that the damage occurred before shipping. But there is one last point to mention. And that is, within hours of placing my order, I received an email from American indicating that my order had been cancelled. Among the flurry of attempting to locate another source, I did reach out to American to find out that indeed, my order was still fine, and would still arrive. So what the what? If a employee mistakenly punched in an order (note that even the email requesting me to write this review came duplicated, so I technically have 2 order numbers even though it was in fact a single order), then send a darn email or pick up the phone to let the customer know that in fact the order had not been cancelled. And the fact that in their system it still shows I had 2 orders?!
So yeah, I'm going to go with the 3 stars is justified, and it seems most likely that they knowingly shipped out heavily damaged flooring.
Would I ever, under any circumstances, use them again? Nope.
Did I have a much better experience with a local flooring company, even though it meant paying about 11% more? Yup. Did I learn my lesson? Yup."
"I had already picked out vinyl floor at a local Floor Trader store, so I was searching online for the exact some product. I came across website for American Carpet Wholesalers and could not believe the price difference. I asked for information in an email and received a prompt reply from Greg Brewster., who was very helpful. I was looking at a price difference of around 2.00 a square foot and since i was ordering 15000 square feet, this was a huge savings, even paying the shipping fee. Another plus, because this was delivered straight to my house where if I would have bought from local store, I would have had to go pick up the 58 boxes and then unload them at my house. I was still skeptical that I was getting the same quality, so I called. Greg answered all of my questions very patiently, assuring me that it was the exact same product I was looking for. He explained to me how they were able to sell the product with very little overhead and explained the ordering and time delivery process. My floors were delivered in perfect condition on the promised date. Could not have asked for a better experience and was by far the best price anywhere!"
"Thorough, accurate and friendly service thru out the process."
"Stopped in looking for LVP flooring for a renovation project on a home to be listed for sale. Got a super deal on a really good floor. Super happy with the purchase and will definately return for future needs!"
" We had 140 ft. roll of commercial carpet and five rolls of high-density foundation padding shipped from Georgia to Idaho. The price and availability from ACW were much better than any of the local outlets. It took a bit longer to get the samples because the products we chose were not readily available in the residential market. But the email and phone communication with ACW was great; Cameron quickly solved each roadblock we encountered and the entire process from initial inquiry to ordering only took a couple of weeks. Delivery to the WSL shipping depot in Boise also took about 2 weeks. Picking the order up at the shipping depot saved us the local delivery charges. In the end, by ordering through ACW, I estimate we shaved about 25 to 30 percent off the best prices available to us locally for the exact same products. For anyone who does their homework, pays attention to the details and communicates well with the staff at ACW, buying carpet through American Carpet Wholesalers should be quite easy and rewarding.
Dave S.
Nampa, Idaho "
"Not a glitch to be had. They were wonderful.
"
"My experience was great. The sales man was efficient, polite and worked with my time schedule. It was easy and very comfortable. He answered all of my questions and gave me some tips on how to take care of my new floor.
My contractor had no problems picking up my order as well."
"Great pricing, friendly service. "
"After searching around, I came across your organization on the Web. I wasn't comfortable seeing I Didn't know your company, but when I called...that all changed. I spoke to a wonderful lady that answered all my questions, and even placed a verbal hold on the product while I had to call back after getting the quote. She was the best!!!
She navigated the purchase and shipping for me to New Jersey. Shame I didn't live closer to pick it up, but either way, I still saved more money by purchasing through your company and having it shipped here to NJ. Makes you wonder why NJ flooring resellers markup the prices sooo much around here.
Anyway, I don't normally take the time to fill out surveys, but this one is worth the time given the experience with your company."
"We have had great luck receiving our multiple orders in a timely fashion with not problems what so ever. This is a very easy professional company to deal with."
"Local carpet retailers' prices made the cost of a whole house install out of reach. American Carpet Wholesalers put it right back in our pockets. The transaction was smooth and easy and very very affordable. Chris Jamison worked with us every step of the way and helped us immensely! We LOVE our Pantheon HD Natural Bevel floors and we get compliments on them all the time! Don't hesitate! Go with American Carpet Wholesalers. You won't regret it!"
"Pricing was fair. Greg was very easy to work with and took the time to answer all of my questions. Packaging of the flooring was great and you could really tell they took the time to ensure the flooring was protected. "
"I contacted them when I was searching for flooring to match what I already had in 2 of my bedrooms. Tim was my sales person and was very helpful. I spoke to him by phone several times during the purchase of the flooring. The price was fair and it came in as he said it would. I had spoke to other flooring companies but American Carpet Wholesalers made my purchase so easy and simple. They had the flooring delivered via R + L carrier company and they were wonderful also. Without any reservation I recommend them."