"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"We purchased flooring for a custom home being built for a client. We are in a rural area and did not have access to the product they wanted locally. They made the process easy and shipped here with no issues."
"Quiet Labor Day Saturday. Looked at samples. Salesman suggested others. Gave us pricing. Availability in doubt because mills closed. We made second selection as plan B. We made payment arrangements and he would followup. Tuesday it was official. Arrived on Friday at our local truck terminal. We love it. Love walking barefoot a d probably saved half the cost of a regular retail store. VERY HAPPY. SO EASY!"
"I received the carpet on time but there was a little mix up in the delivery and I wound up intercepting the driver with my carpet and he helped me load it into my van and off I went. I just love the carpet and it looks soooo good in my new "She Shed". Thank you American Carpet. Look forward to using you again and recommending you to my friends."
"I spoke to a fella named Ben, he was a referral from a relative. He took time with me to explain the process for ordering new carpet for the home i just purchased. He even sent out carpet samples. We spoke 3 or 4 times on the phone. I am a widow and had never done this type of thing before. He answered many questions I had and spent a good amount of time with me. I appreciate that in this day and age where you feel like just a number to many companies. I will refer this company and Ben to everyone needing carpet.
Thanks so much!
Sharon"
"We ordered 2000 sq ft of product, for which Regina arranged a rush shipment. The next day we determined that we would not buy the house that the flooring was destined for, and requested that the shipment be stopped. Regina reacted immediately and was able to stop the shipment in time to avoid a restocking fee. our card as credited for full refund.
We will definitely return to ACW, and specifically Regina, for any flooring needs.
Thanks again, Regina!"
"Ordered Coretec flooring for a complex basement layout. Excellent salesperson in Teri Trawick who guided me through the purchase insuring that all required items, quantity and transitions are purchased so you get it done right! Thanks much."
"I ordered the flooring online. American carpet confirmed my purchase and kept me informed on my delivery. Very good service."
"Sonya shipped our sample requests very quickly. She took time to answer our questions. We were never pressured to purchase but reassured of ACW's commitment to quality products, competitive pricing, fast delivery and most of all...the followup doesn't end after the transaction is complete.
Great experience and will use again when we remodel our main level. We have given her name and number to our friends when asked about our flooring.
****Saving a lot of $$$$$ helps too."
"My flooring has been discontinued and every other company would only sell me a minimum of 200 sq ft. I needed 1 box. American carpet wholesalers allowed me to buy exactly what I needed and at a great price. Thank you!"
"They delivered the right product, in excellent condition, at a good price. However, their purchasing process dates from the 1970's (read this contract, sign it, and fax it back). Most importantly, the contract says (paraphrasing) "You must be home when the giant truck arrives; you must unload it yourself, and you must immediately inspect it for damage (roll it out in the street?). If you aren't home, the local delivery service can charge you whatever they want to redeliver." When it was actually shipped, there was no tracking information and I heard nothing from them until I got a text on my phone one day saying "on our way." At this point, I raced home from work in the middle of the day but they were gone by the time I got there. Luckily, my child was home to receive the material but it could have gone much worse."
"As a small but growing business I appreciate the attention to detail that Greg my sales rep provides me. He has always provided me with what has been requested in a timely and efficient manner. He answers my questions and helps me with anything that I ask of him. Excellent customer service! "
"They were so easy to work with and the product was delivered when promised and in perfect condition. Great price, too!"
"Dealing with ACW was like talking to my family, friendly and congenial. The product sent was as good as it gets. They will always be my GO-TO flooring specialists. Thank You all very much."
"Chris is quick to respond and handles orders quickly"
"Awesome experience start to finish. Great customer support from the first phone call through delivery. Lowest price anywhere on the east coast! "