ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.68/5
Chance of future purchase:
4.61/5
Shipping & packaging:
4.66/5
Customer service:
4.72/5
Return/Replacement policy:
4.85/5
Featured Review


Verified
5/5

2019-12-16

Delivered as promised

"Correct flooring delivered as promised. They called the morning after I placed the order to let me know that they were out of stock on the coordinating t-molding and discuss how to handle the situation."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-15

Easy order and delivery

"Ordered Armstrong Alterna flooring for our kitchen. The ordering and delivery went without problem. I will definatley use American Carpet Wholesalers again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-14

Hi carpet review

"I was able to save quite a lot of money for the carpet. Everyone I spoke to was pleasant and helpful. I would definitely order from here again!"


Verified
5/5

2019-12-14

Vinyl Hardwood Floors

"It was a smooth transaction! Shipment arrived on time and the product was perfect, for our commercial business nail salon! Thank you! Will order again in the future for future projects, residential and business. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-13

great price

"great price and service and friendly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-13

Service

"I ordered 1400sq ft of carpet tiles that I selected based on the free samples provided. The communications process from stime of order to the time of delivery was excellent. Details such as haveing the deivery on a truck with a lift gate was all pre arranged. The clearance carpet squares were all of excellent quality. I have recommended American Carpet Wholesalers to several others as the place to shop for quality, Price and service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-12-13

smooth sailing

"Although I was nervous about purchasing flooring over internet, my experience with ACW proved I need not worry. Flooring arrived on-time and damage free (and the savings were significant — over $2 per square foot over local flooring stores). I got great customer service — only thing that would have made experience better was ability to order online instead of needing to call. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-13

Shaw floor 3 series

"Very positive, efficient, and effective. "


Verified
5/5

2019-12-13

Armstrong Pryzm

"Representative Greg **** was very helpful in completing our order. When we encountered a problem with the transition pieces, he also provided useful information. All materials involved arrived on time and in good condition."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-13

Excellent

"Placed my order over the phone from Ky the staff was very accommodating and the shipment was correct and on time. I would use American Carpet Wholesalers again"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-12-13

love my waterhog rugs!

"Ordering was easy and there is such a big selection. My rugs were delivered quickly and I am very satisfied with them. I have 4 kids, 3 dogs and a pig in and out of the house and these rugs really help cut down on the amount of dirt that is tracked in. And the waterhog rugs are perfect for protecting the hardwood floors from all of their messes."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-12-13

A Reliable and Affordable Solution to Our Carpet Problem

"Due to a series of missteps, we found that we had to replace almost half of our newly purchased and installed carpet. Our local vendor presented us with an expensive estimate accompanied by the "special order" excuse. We found that we could arrange the "special order" ourselves through American Carpet Wholesalers at a much better price. ACW was easy to work with, affordable and reliable. They delivered the right carpet at the right time for the right price. ACW should have been our first choice. Lesson learned."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-13

Quick shipping!

"We had a hard time finding the flooring we needed in stock. American Carpet Wholesalers not only had the product we needed, but gave us a super price and shipped it within a day! Super quick delivery!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-13

Beautiful flooring at a great price!

"This is the second time I've ordered from American Carpet Wholesalers. The first time was laminate for a three season porch and this time for luxury vinyl for a basement re-modeling. They have terrific customer service and the BEST prices. My floors are gorgeous!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2019-12-13

Gardenbrook home

"Issue carpet did not ship on time and installer scheduled time slot to install. Sales representative worked with trucking company to open Saturday morning for special pickup. Another issue was carpet weight chosen was not available but only higher grade material. Sales rep worked with manufacturer and sold the higher end carpet for the same price. Installer stated the carpet was excellent quality and very seldom installs this level of carpet. I am a builder and have been using this company for 20 yrs."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges