"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"Easy and friendly communication, fast delivery, great experience!"
"We were completing an addition and remodel. With over 4100 sq ft of flooring American Carpet Wholesalers hit a home run. Ben, the service rep was amazing at answering questions, and coordinating freight shipping. He even remembered me when I called back 3 months later for a few more boxes. Shipping was timely and FedEx Freight was helpful with the unload. Products were well packed and in perfect condition. I highly recommend American Carpet Wholesalers. They made a large and scary purchase easy and pain free!!"
"Another great experience working with Sonia in adding to my original order. Flooring came very quickly right to my door. Thanks for the great and speedy service. I have recommended American Carpet Wholesalers to many friends. Great selections, service, and price.
Thanks,
Tally Oschmann"
"I gave the salesperson the pattern number and discussed it with him before ordering the 2ftx12ft piece that I needed to remove and replace 2 rips in my Mannington Vinyl flooring. What I got was wrong pattern an wrong shade. It is not useable. Disgusted again. $100 down the drain."
"The customer service, price, quality and speed were all superb. I was able to get answers to all of my questions, pay the best price around, and receive my product within a few weeks - before my project even started. I would use American Carpet Wholesalers again for any project I could.
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"The salesman was patient and thorough as we asked many questions before making our decision as to which rug to purchase. He walked through advantages and disadvantages when we were comparing 2 different rugs and in 2 different colors, he explained the types of finishing/edging, and laid out the different sizes that would best fit our floor plan. The delivery process was quick and easy and the finished product looks amazing. "
"We ordered several different linoleum pieces, some that weren't even available at regular stores. The price was great, the sales associated we worked with (Sonya) was very helpful, the product arrived as expected. The delivery was a little bit poorly organized but that's the shipping company's fault, I think, and Sonya again was very helpful here. All in all, very satisfied. Would recommend and/or purchase again. "
"I only have good things to say about my experience with American Carpet Wholesalers. Customer Service got back to me and let me know the product was available for immediate shipping and I had the product within 3 days."
"I was given a choice of two delivery services when I purchased the carpet. One charged $225 and dropped the carpet roadside. The other, Express Global Systems charged $500 and brought the carpet into the house. I opted for the more expensive service and was told by you and by them the carpet would be delivered in a week to ten days. They gave me delivery dates for five different days and failed to show up every time. When they finally got the carpet on a truck for delivery, it was sent with only a driver who was of course unable to carry the carpet by himself. He told me that there was no mention of the delivery details, even though they were specified on the bill of lading. During this extended period I made no fewer than 20 calls to the Express service and to the other transport whose numbers they gave me when they were "unable to do anything". I called Todd @ ***-***-****, someone else @ ***-***-****, even the truck driver Rusty @ ***-***-****, and finally Alice @ ***-***-****. Alice was the only helpful person and she assured mw on Fri 11/15 that the carpet would arrive no later than Sat 11/16 @ 8 am. Once again for the sixth time I made arrangements for someone to be present to accept delivery. The carpet finally arrived @ 7 pm that night. Unbelievably bad service and a huge inconvenience. If I had not been aggressively involved I have no doubt I would not have the carpet today. Definitely not worth the savings of dealing with a local retailer."
"Contact person: Lamar
Fast response, smooth process, great price, 100% satisfied, highly recommended"
"American Carpet shipped out my flooring very quickly and their cost was great. I will refer everyone I know to them."
"I located what flooring I wanted and American Carpet made it happen with the best price and shipping."
"Grade A shopping with American carpet with good prices. Had water damage from a busted pipe and had a 7 room remodel. American carpet had the flooring products we wanted at the best prices. No hassle customer service when we had some technical issues with bulk freight shipping. They informed us of just what to expect. Would buy here again."
"Bought a pallet of vinyl planking. Not only did the delivery company not make an appointment (we'll come anytime that day and give you 30 min notice) but they sent a semi that couldn't come into my neighborhood. My contractor lives nearby and ended up shuttling the planks from the nearest road in his car (at my expense). Delivery company also tore the top of a box and scratched one plank, no big deal since i had extra but still! The seller was great though and i would buy from them again. "
"My customer rep Sonia was wonderful from the pricing to the delivery of my flooring. She advised me how everything was going to happen and what to expect and told me how to accept delivery! She is an asset to your company. I love my floors!!!"