"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"I requested samples in the various colors I was considering. I did not receive the samples for 2 months. I had to call Aladdin and get names of other dealers who could show me samples so I could get my carpet ordered. I had my carpet ordered and delivered before the samples arrived. Also the samples were incorrect. The one sample was not the one requested. It was a very frustrating process. My salesperson was wonderful and did everything he could to try to assist me but without samples to provide his hands were tied. It would be a much more expedient and satisfying process if the samples could be delivered accurately and in a timely manner to meet the timelines of the customer. "
"The salesman, George, was extremely patient plus very accommodating. This flooring is being placed in a fishing camp in Cocodrie, Louisiana which is 3 miles from the end of the road and then it is open Gulf. So, in a blink of an eye it could disappear with a Hurricane which means I have to be very price conscious with what ever I use to update it. The camp was built in the mid 60's and had never been updated. The one thing my contractor mentioned was to consider a really good WATERPROOF flooring. In my research I found American Carpet Wholesalers which was great service. My purchase was by far the easiest of all. I am in sales also and have to say that George helped me make my life so much easier because shopping in a store is so confusing. The flooring has not been put down yet but we are close. I love the color, feel and I know it will look great. I will forward a picture when finished. Please thank George for me "
"Called and spoke with a rep he gave us the total cost with tax and shipping. A week later when we actually ordered it turned out to be a little less than quoted. The floor planks were shipped and arrived earlier than expected in exceptional condition. We will definitely do business with them again. "
"Very helpful, everything arrived on time."
"My company was renovating an office building and we needed 3200 sq ft. of a high quality Luxury Vinyl Plank. I called and spoke to Teri. She handled my questions with professional, reassuring knowledge and facts. I have to admit I was nervous about purchasing flooring online. However, it was a great experience. The product was exactly what we ordered, and arrived in excellent condition. The service Teri provided was fast and well organized.
I have already recommended this company to friends.
Jean at Microchip ID Systems, Inc.
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"Please do not trust the customer reviews that are posted on Google or their website. American Carpet Wholesalers have been AWFUL to deal with. I suppose it would be fine if all of your flooring arrived accordingly, but BEWARE if you have any issues this company has the WORST customer service I've experienced in a long time. I started a claim over a month ago. At first they rejected my claim which I believe is a tactic to deter customers from actually getting a refund from them. So I called and you'll be referred to Amber....good luck getting anything out of her. She just defends the company even when something isn't right. I wasn't going to accept a rejected claim because my flooring was clearly the wrong color. I had to resubmit my claim and now I'm still waiting. I can't finish my house, I can't get my occupancy permit all because of this horrible company. Who knows if this issue will ever get resolved at this point. I won't be purchasing from them ever again. "
"Bought for a rent house. Looks great installed. Shipping was a little slow, I paid extra to get 3 days late but really happy with the product and price! Recommend. Next time, I would deliver in several pre cut rolls instead of such a large roll. Donny"
"Great Service and Fast Shipping"
"OUR ORDER WAS PROFESSIONALLY HANDLED SHIPPED ON TIME ( DID HAVE SOME ISSUES WITH FED EX BUT CARPET WHOLESALERS HANDLED ) GREAT PRICES. PRODUCT WAS JUST WHAT WE WANTED."
"I found on line and called and spoke to Sonia at American Carpet. She was fantastic and very informative about their products. Saved me $$ and service and delivery was fast and without a problem.
Love the floor I picked out and highly recommend American Carpet for all your flooring needs!"
"I cannot begin to tell you how much money I have saved, not to mention top quality products that I received. I literally saved $4 a sqft by using ACW. I will always return to ACW for my future flooring needs."
"The carpeting company we hired didn't provide his installer with enough carpet, and then didn't make good on the contract! So we bought what we needed to complete the job ourselves from American Carpet Wholesalers. It's great that ACW let us buy exactly what we needed--other places had a minimum, which was way more than we needed. The carpet arrived quickly, was packaged well and the price was great!
Thank you American Carpet Wholesalers!"
"I have purchased several times through American Carpet Wholesalers and each time has been exceptional. Working with Sonya Phillips has always been a pleasure as she is friendly, knowledgeable and well organized. This combination makes my job much easier and builds trust which saves me time as I don't feel the need to double check everything. I appreciate the clear and concise eMail confirmations which also assist to confirm the details. The shipments have always come complete and well packaged and gave me confidence that it was without damage and exactly what I ordered. Your packing crew should be commended on assuring the exact product, amounts and packaging was applied for all of my orders. Couldn't be happier with my choice and have recommended on many occasions already. Thank You!"
"Easy experience we dealt with a representative that was very knowledgable and confirmed the order a few times. It was on the job when he said and we could have went with another company but decided to use yours.
Thanks,
"
"I've ordered from this company before and found the ease of using the website to be a pleasant experience, and also the communication about what to expect and when. They did a great job of keeping me updated and met the schedule they outlined exactly."