"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"As a small but growing business I appreciate the attention to detail that Greg my sales rep provides me. He has always provided me with what has been requested in a timely and efficient manner. He answers my questions and helps me with anything that I ask of him. Excellent customer service! "
"They were so easy to work with and the product was delivered when promised and in perfect condition. Great price, too!"
"Dealing with ACW was like talking to my family, friendly and congenial. The product sent was as good as it gets. They will always be my GO-TO flooring specialists. Thank You all very much."
"Chris is quick to respond and handles orders quickly"
"Awesome experience start to finish. Great customer support from the first phone call through delivery. Lowest price anywhere on the east coast! "
"Fast quality service and great to work with. Helped me make sure I made correct purchase and shipped right away"
"first time purchaser, very easy to work with, simple transaction, speedy transaction, fair prices, fast shipping
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"Ordering and arranging delivery was very easy. Ben Upshaw was very pleasant to work with. I really like your pricing and no tax across state lines! What a bonus to an already attractive price. We had the contractor use Pergo Gold underlayment with the NOVACORE HPC NNC-507 laminate. The feel is incredible! It is very easy on the step. Delivery was perfect and first thing in the morning. Our contractor was impressed."
"I found that the flooring we had put in half of our house had been discontinued. I was desperate to find this flooring so I could have on hand when ready to complete the rest of our house. No one had it! I must have contacted 6 places to no avail. And then I came across American Carpet Wholesalers! Not only did they have the flooring but shipped it across the U.S. at no expense. Thank God I found them. Thank you so saving the day.
Denise"
"We've purchased from American Carpet Wholesalers in the past and their great customer service is what has brought us back. The entire transaction was seamlessly handled online, great customer services. On-time delivery of a great product. Thank you!"
"Deliver on time, product looks good, havent had it installed yet thou"
"Everything was good except that there were some flaws (holes) that couldn't be seen until the wrapping was removed. At that point the installer was at our house and ready to work. He thought he had suggested an order that was large enough to take care of the problem."
"Changed from real tile to LVT mid build.(better on feet and warmer.) So on a time crunch we went in with wife to pick tile.
Picked Max padding Ventura. Turns out Max expands where as rigid doesn't. (After long research late found out cabinets can't go on expanding floating floor. It makes a fixed point causing floor shift. fyi)
Then it turns out a two to for week turn around on it, and we needed it now. So, without blinking he shows us the shaw floorte series. Same specs thicker pad like we wanted, and no expanation. Price was barely noticeable difference. Checked reviews and people liked it more once installed. The installation was the harder part. ( Because of more advanced locking system.)
I would have liked to see a demo or video of how to snap together the floorte. It has an advanced locking system and was hard to find a video, but we got it.
Loading was easy if you bring a truck it's on a weather wrapped pallet. Slide it on and go.
Anyway got the floor and got it in. I feel like we made all the right decisions thanks to the help we received."
"I found the company over the internet and was pleased by their prices so I gave them a call.
The item I was looking for, they had in stock at their distributor and could get it to our job
in 3 working days. This was perfect. I was told by a local flooring company that it would
take 6-8 weeks to get it from the manufacturer because none of their distributors had it
in stock. Imagine my delight to find out I could get it in 3 days. That is exactly what happened
too. I received it in 3 working days, and at a cheaper price than the local flooring company
was charging. "
"Ordering process was very easy and the price of flooring could not be BEAT"