"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"Staff were very friendly, prices were quite low and shipping was reasonable. Now my go to place for flooring."
"Perfect in every way, from sale, to storage, to shipping!"
"Everything went well with product. Only recommendation would be to put my name somewhere on the pallet that was shipped. "
"After completing weeks of research, we selected the Vivero Best Integrelock brand for our recently purchased house we were about to start remodeling. We ordered the product from a third party site, but the order came two weeks late. I had to hire several other seasoned flooring handymen to help with the installation due to the new time crunch. Installation went quick. However, the floor immediately showed that the **** ends were bulging up. This was not occurring just in a couple of spots, but in all parts of our 3000 sq ft home. In addition, the lock part of the plank in several several **** ends easily cracked and now there are clear breaks in the floor. Being too busy with other remodel jobs in the house, I let this go in hopes that it would dissipate naturally as time progressed. A flooring friend of mine came over two months ago and was appalled at the appearance of the floor. This caused me to start the appeals process. I took numerous pictures, sent in unused flooring samples (which I paid for shipping) and submitted invoices for work. A month passed and a nice man from Armstrong came and inspected the floor. While not saying specifically that the flooring was defective, there were many undertones of that this had occurred. A week passed and I received a letter from Armstrong saying that they were denying my claim in its entirety.
I am not a contractor nor a person who tries to cheat the system for my benefit. I am a public school math teacher who is very handy and wants to make a nice home for his family. Armstrong advertised that Vivero Best is a top of the line product but failed to stand by their line when it failed. To say that the installation is the cause of the problem is beyond ludicrous. I followed every suggestion in the manual to a T. All I want is a finished product that I, and my family, is proud of. I just do not understand why Armstrong would fail to live up to their end of the customer/supplier relationship. DO NOT BUY THIS PRODUCT"
"sales person knowledgeable and carpeting came very fast. very pleased."
"I needed material for urgency, and I found it online, but not the quantity I needed. I gave a call and I was serviced by Ben, he suggested a new material that could fit my needs. The material election was smooth, payment was smooth, ETA was smooth, delivery was on time, and everything went great."
"I was trying to find a disconntintued quick step product. The sales person very very knowledgeble in the product and found stock. Saved me a lot of money not needing to redo over 900 ft of laminate "
"I do numerous condo renovations, and whenever the client requests carpet, American Carpet is always my go-to-supplier. They send me samples, provide quality service at a fair price and keep me posted on shipping progress."
"Carpet wholesale are very professional and their price and service is excellent. Sonya Phillip is the best. She take care of customer very good. I have been buying carpet and other flooring product from them since 2015. I never had any problem. "
"Upon looking at several places for carpet for my home , it became very stressful and tiring until I found American Carpet Wholesalers, not only did I find the perfect carpet but my salesperson Sonya was very professional and courteous... She understood my needs, and that's how I knew American Carpet Wholesalers was the right place for me..."
"Our customer service was excellent! Our floor was discontinued, we waited 5 months to find out if we could get the floor. We were over joyed when Mannington decided to do one more run, and we got our floor!"
"Ordered Karndean LV planks....excellent price...received in a timely manner...pallet received in good condition...freight company kept us informed day of delivery. Would order from this company again."
"ACW was very professional. When my large order turned out to be no longer in production, they quickly notified me and immediately refunded my money. When I made my subsequent order, they processed and sent it out promptly and completely."
"I was trying to order DuraCeramic tile but was having a problem with the wrong price being displayed in my cart. I called their number and their customer service rep (I forget her name) was very kind and accommodating. My shipment arrived promptly and was well packaged. I will be ordering from them again!"
"I ordered engineered wood flooring plus several trim pieces. After changing the wood tone, which resulted in a telephone call to verify, the order shipping date was agreed upon. A portion of the order was delayed, so the bulk of the order was shipped so work could begin and the remainder was shipped a week later, at no additional charge. The result was installation on-time and within the window for my occupancy. I have been very pleased by the service that I received."