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Verified
1/5

2020-10-10

Bad Customer Service

"They wouldn't return a dining chair I purchased because I didn't notice the fine print that it wasn't eligible for a return. It looks like a reputable company but they wouldn't return a small order of 2 chairs when I would probably spend much more on the rest of the chairs I need and other furniture furnishing the rest of my house. Dumb customer service policy and lost a customer for a couple hundred dollars."

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Rep reply posted 2020-10-14
A rep from Castlery, castlery, has responded:

“Hi Moshe, thank you for reaching out to us regarding your recent purchase. We do offer a 14-day return policy with the exception of all clearance items, which we do see your order consisted of. Please kindly note, all clearance items are non-returnable as indicated on the product page as well as within our Terms & Conditions.

We hope this information clarifies further! Should you have any other questions please do not hesitate to reply to the existing correspondence established or you can reach us at help.us@castlery.com. We are available M-F from 10a-6p PST.

Have a wonderful rest of your week and stay safe!”


Verified
5/5

2020-09-29

Good quality and service

"Item was exactly as described. Solid quality and delivered in a timely manner"

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Verified
5/5

2020-09-29

quick delivery

"First time shopping on Castlery, same as pictured quick delivery. "

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Verified
5/5

2020-09-26

Good quality and great look!

"The dining table definitely made a statement with the high quality material and sturdy look. The rounded legs are perfect for our upcoming baby. All our plants go with the table. We highly recommend this table and have already received so many compliments for it!"

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Verified
5/5

2020-09-26

Beautiful design, sturdy, great value

"I ordered the shelf because I was looking for a nice sleek piece for our entryway that could contain a good amount of shoe storage. It arrived fast, easy to put together and it’s great!"

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Verified
5/5

2020-09-25

Excellent service. High quality product.

"I needed to make a change with my order and the customer service was quick and efficient. Part of my order has arrived and I love it!!"

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Verified
5/5

2020-09-24

Castlery is great place to shop furnitures!

"One of the best experience for my furniture purchases! Very easy and friendly to work with. "

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Verified
5/5

2020-09-23

Amazing quality

"I was worried the quality was not going to be as good but it is indeed a beautiful piece of furniture. I love it! Delivery was also really professional and quick, took a week in total! "

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Verified
5/5

2020-09-21

Good Quality and Smooth Delivery

"I was at first hesitant about ordering due to a lack of reviews, but I'm glad I took a chance. The furniture turned out to be of good quality. I would say that the quality is on par with Scandanavian Designs but more innovative. The delivery service and packing situation were really great. Definitely one of the few good ones out there having experience different furniture delivery situations. "

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Verified
5/5

2020-09-20

Easy process, awesome dining set

"Had a good experience with Castlery. Had to wait an extra month or so for my dining set to arrive but once it did, we were happy with it! The Seb dining set is high quality and easy to extend. "

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Verified
5/5

2020-09-14

Exceeded Expectations!

"My boyfriend and I have been trying to find somewhere to put our shoes so they don't just hang out on the floor by the front door. Literally piles of shoes right by the entrance - it drives us insane. We were trying to find something that looked good but was still functional. We didn't want to spend a fortune but also didn't want to buy something that would need to be replaced sooner than later. In my boyfriend's words - "please don't buy anything made w/ particle board". This piece is the exact furniture we were looking for! It's functional but looks great and is well built. It came already built so you remove the box and you're done! I can't tell you how happy we are and how many compliments we get on this piece. "

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Verified
4/5

2020-09-12

Love my Castlery pieces

"Very well Made and great value "

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Verified
4/5

2020-09-12

Good quality

"Product is good quality, lot of work needs to be done on shipment status and tracking."

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Verified
5/5

2020-09-08

Sturdy & handsome chairs

"Beautiful chairs that fit perfectly with our table that required lower dining chairs. "

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Verified
5/5

2020-09-05

Excellent Product and Great Customer Service

"This was my first time buying furniture on-line because I'd prefer to sit on i and get the feel of it before purchasing. Castlery did not disappoint with the "feel" as well as the aesthetic. Beautiful color, packaging was excellent and customer service and communication on point. Would definitely purchase again. Thanks for a beautiful piece of furniture that complements my space. "

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