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Verified
4/5

2020-09-05

Almost perfect

"Beautiful piece that looks great in our home. Only watch out is that most home audio receivers will not fit - too tall. The shelves are not readily removable. In order to remove a shelf I had to disassemble the whole thing (remove top and bottom) and put back together. Took about 30 minutes. But I don’t regret buying, it’s a high quality piece. "

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Verified
5/5

2020-09-05

Dining table

"Great wood and beautiful finish"


Verified
2/5

2020-09-04

Poor experience unboxing and assembling, but satisfied with the product

"There were little silicon beads that erupted all over my floor in 2 of the 3 boxes in my order. The instructions were not very clear, from the actual paper write up to the hardware included to assemble. Mostly though I'm concerned since the craftsmanship of the parts seemed inconsistent that I doubt the quality and longevity of my chairs. For now I'm happy with the product, but still trying to pick up the packing material off my floor after it rolled into every corner of my apartment."

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Rep reply posted 2020-09-04
A rep from Castlery, castlery, has responded:

“Hi Jordan, thank you for reaching out to us regarding your order. We are so sorry to hear you were having some issues with regards to your purchase and would love to speak with you further - could you kindly reach out to the team at help.us@castlery.com? We look forward to hearing from you soon. ”


Verified
5/5

2020-09-04

Great couch

"Delivery and setup were easy. Couch is comfortable and looks great!"

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Verified
5/5

2020-09-03

Adams chaise

"Wonderful. Efficient and super helpful. Generous for first responder discount "

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Verified
5/5

2020-09-03

SO impressed!

"The Alpha + Omega coffee table set has been the most amazing addition to our household! The rounded edges are safe for our 1 year old and the set is so versatile! Love that you can use the pieces together or separate. SO happy with our purchase! "

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Verified
5/5

2020-09-03

Lily Dining Table - Walnut

"Great table - getting compliments from my guest. Fast delivery. Buying my next piece of furniture."

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Verified
3/5

2020-09-03

Solid

"Great sofa, quickly delivered and the delivery partner was great in getting the product in my place and box’s disposed of. The 20% "return or exchange fee" is very disappointing. Not in line with all other online furniture retailer which would make me think twice about ordering something such as a statement piece again. What if it doesn’t look right and I want to send it straight back? Y get unnecessarily dinged for $400 on a $1700 item. Not good in my opinion."

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Rep reply posted 2020-09-03
A rep from Castlery, castlery, has responded:

“Hi Jay,

Thanks for reaching out and for your review!

As with other companies, logistical returns are unfortunately a hard cost we bear. However, we greatly appreciate your feedback on our returns policy and will definitely take your views into consideration!

Should you require further assistance, do get in touch with us again at help.us@castlery.com - the team is readily available to help. Wishing you a lovely and safe day ahead!”


Verified
5/5

2020-09-03

Great table (but some user interface issues)

"My new Vincent table is gorgeous and the perfect addition to my apartment. The wood is beautiful, and it’s all around a lovely table.

My only complaint is that well into my dispatch window, my account said that my order was “pending dispatch in 2-7 business days.” Even after the customer service rep was able to track down my order and reassure me that my table had been dispatched (one day late), my account still said 2-7 business days. There was also no tracking or automated email from Castlery. Just my correspondence with the reps. At least the reps were super nice and helpful—but the interface made the whole process extremely nerve wracking.
"

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Verified
5/5

2020-05-15

I love my product

"Outside of the prices being a little expensive. I’ll admit I am very much in love with my product. They are beautiful in my living room and provides a really comfortable touch to finalize the look I was going for. "

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Verified
4/5

2020-09-01

Great quality

"Love how the design comes with child protection! Color is very vibrant and love the brass finish leg. However, there was a slight delivery issue which was well taken care of."

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Verified
5/5

2020-08-30

Clean look

"I loved the bookshelf I bought. It's very clean and airy. Doesn't take away a lot of space and gives breathing room to my space. I use it to put my tv on it. I'm glad it blends in so well"

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Verified
4/5

2020-08-28

Solid table, easy to put together

"I bought the smaller size, and am currently using it as a desk. It is the perfect size for that purpose.

Pros:
Rare to be able to find a decent solid wood table. Has a nice whitewash finish. Nice quality construction.

Cons:
Took FOREVER to dispatch - as in, several months. Guessing this was due to COVID, but waiting such a long was definitely a downside of choosing this table. Shipping was really quick once the order was filled.

Also, unfortunately the metal support bar for under the table came bent, and it was difficult to screw in to the 4 legs because of this. I managed eventually but wasn't able to remedy the bend because the metal is quite thick.
"

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Rep reply posted 2020-08-28
A rep from Castlery, castlery, has responded:

“Hi there and thank you for your review! We would love to assist you further with your concerns - could you kindly reach out to us at help.us@castlery.com with your sales order number so we can look into this further for you? We look forward to speaking with you soon! ”


Verified
5/5

2020-08-28

Great couch, great price

"I ordered a couch at Castlery, I was a little intimidated to purchase the couch without seeing it but Castlery sent me a swatch for free so I could evaluate the quality. After placing the order I was contacted by their shipping company and was able to schedule the delivery pretty quickly and when I wanted.

Overall, great experience, great couch!
"

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Verified
5/5

2020-08-28

LOVE

"Love my Adams chaise sectional!! It's just as pictured on the website. Delivery was seamless and it was so easy to put together."

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