"Product is great, and the shipping/delivery process was easy. Glad the online store had things in stock. We needed a media TV stand and they had the exact color we were looking for. "
"I ordered a coffee and dining table. The coffee table came in within days of ordering. It was very simple to put together and I love the way it looks. I couldn't be happier with my purchase! "
"We chose the Todd extended chaise for our movie room and it is a beautiful dark teal color, and oh so comfy! ALSO - it came within a week and even a day early! LOVE Castlery and will shop here again!"
"Very happy with product and service love my new chair !! And feels very strong wow "
"The ordering process went smoothly. I love the chair, shelf and mirror we ordered. All products are high quality and look amazing in our home. "
"Purchased chaise for daughter's new apartment. Delivery men were professional, masked for the sake of safety and arrived earlier than the delivery window which was great. Chaise is beautiful and solid. I never heard of your company before my daughter mentioned you but I am impressed with you and will seek you out for future purchases."
"They never answer the phone and never call back. The they decided delivery schedule one day before. I had to pay double because I failed to receive their first delivery. The worst experience that I ever had."
"Recently purchased the Luna sideboard. Beautiful piece with very contemporary lines, colors, and styling. Tile top is a single piece, very thin, and does not really feel much like tile but it does look good. Piece was delivered in less than 2 weeks from date of order. All dates and times for delivery were met. We opted to assemble the base and top ourselves. Pretty easy to assemble, but be aware the piece weighs over 200 pounds so it really does take at least two people to lift the finished item and to move it around.
Color is spot on with the color shown on the web site, at least as appeared on our monitor.
Very, very nice sideboard."
"Purchased the Todd sectional for basement family room. Tried two couches from west elm and nothing would fit down the stairs. The Todd sectional was perfect. Ordered the couch, delivered 5 days later. Got white glove delivery which was exceptional. Couch is stunning, well constructed and great fabric. Love Castlery"
"Great quality! Very satisfied with customer service handling exchange. I ordered a couch and realized that it was too big. Phil took care of my order and helped me with the exchange process which was then handed to Kashmir, who finished with the exchange process. In addition, the delivery team went above and beyond on delivering my couch. Very satisfied. Thank you!"
"So beautiful and leans against the wall perfectly! Such nice quality! "
"The couch is just as was pictured: vibrant, soft, comfortable and easy to assemble (only required putting the legs on). We had to pick a delivery date that was a month away which was a bummer because we were excited to have it as soon as possible, but realistically that's pretty standard, especially right now as shipping is delayed with most companies. There was communication every step of the way and despite some covid related set backs within the company, they were able to deliver our product on the original delivery date we set up. The delivery team was communicative and kind in the handling and dropping off of our items. Overall great experience and great product! "
"Furniture was delivered safe & sound when it was promised. Everyone was helpful & kind. I love the piece I bought! It was the Hudson Sideboard. "
"I received excellent customer service during my purchase. My questions were answered on a timely basis and my dining room chairs are perfect. "
"During this quarantine, it hasn't been easy to shop in store for anything, so I turned to online shopping. Somehow stumbled upon Castlery and all their pieces were unique.
We were redoing our entire apartment so we ended up buying 6 pieces from them. There was some issues with a couple of the pieces but I have to say Castlery's customer service was quick to replace them. It seems they don't have a big team but they make up for that by being so hard working team.
I can tell customer service it at the forefront of their values. Their delivery partners are top notch and quick. The furniture its self seems super solid and we get compliments on all our pieces."
A rep from Castlery, castlery, has responded:
“Hi there and thank you for reaching out. We would love to assist you further with your concern - could you kindly email our team at help.us@castlery.com so we can look into this? Look forward to hearing back from you!”