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Product & services pricing
3.54/5
Chance of future purchase:
3.82/5
Shipping & packaging:
3.82/5
Customer service:
3.75/5
Return/Replacement policy:
3.82/5

Verified
5/5

2010-10-10

"I am new at online shopping. and I found out about celltoget.com through google search, and was impressed with their pricing. I was interested with some of the new android phones but wasn't too sure about the differences between all diffrent models. I asked their live support and got an answer instantly! (try live chat its great!) They helped me out in choosing the best valued phone. I finally chose the motoorla milestone, ordered it, and received it within 3 days. "

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Verified
5/5

2010-10-08

" I was contacted by a customer service Rep with regards to my order he informed me there was a mistake made and he can send the correct phone or I can get a refund. I opted for the refund...To be continued..update 10/16/10 I Received a email conformation of a full refund."

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Verified
1/5

2010-10-08

"I placed an order to purchase a cell phone with Net Day Air at the end of September but did not receive the package until October 8. I check the tracking no. and found out that they shipped the item with Priority Service (2-3 days delivery)! In addition, the item arrived was not what I ordered!!!! I requested that they return the full refund plus the shipping cost (since I did not order what I received). Let's see how they respond. Depending on their response, I will change the rating. But at this point I want to rate ZERO but since the rating starts from 1, I have to give one point..... "

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Verified
5/5

2010-10-04

"i got mine blackberry 9550 tour about a month ago i also boughet the extanded warraenty last last week i dropped my phone called cell2get and they offer me to ship it back to exchange. the exchange process was so easy they shipped me a replacement as soon as i called great coustemer support"

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Verified
1/5

2010-09-28

"Never received the phone I ordered. Hard to reach CS. Lied repeatedly about shipping date. Provided the same non-existing USPS tracking number vi a e-mail and over the phone. Have not responded to e-mail with a request to cancel the order. I filed a credit card charges dispute."

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Verified
5/5

2010-09-26

"he was a very nice man i got my iphone g4 in my hand and icant belive it is in my hand thank u mark what a great phone i lovvvve it"

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Verified
1/5

2010-09-24

"I ordered a cell phone from this retailer on May 6, 2010. I did not get the cell phone till after June 1, 2010, it was not on back order. I called cell2get numerous times to check on the status of this order. I was constantly told that it was on the way. When I finally got it,it was was shipped to my billing address instead of my shipping address. Also, it was a used handset, it still had information from previous owner and there was no manual with it. When I sent it back to cell2get they refused to give me a full refund. I had to have my credit card company dispute the balance. I will never do business with this company again and I will let everyone I know, not to do business with cell2get. "

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Verified
5/5

2010-09-16

"order a phone from celltoget.com and i must say I am very happy with it and the service I received. my order arrived ontime and when i needed help with programming their customer service was there to guide me."

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Verified
1/5

2010-08-28

"I got my cell phone on the 28th of August. 3 days later of what i suppose to get them. In fact, they sent me the phone the same day that i suppost receive them. This company( if we call call them company)is totally chaos.

Update:
I sent back the phones that i ordered. They suppose to charge a 15% for restocking fee, however, they charge me almost 30% on restocking fee. They refused to refund me my other 15%. Do not deal with this company!!!!
"

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Verified
3/5

2010-08-26

"

Ordered a phone on Sunday Aug 22, 2010. My card was charged on Monday the 23rd and order status was changed to processing. On Tuesday evening it was still listed as processing. I called to check on status of order and was given a tracking number. On Thursday when the phone was supposed to show up there was no package. I called and was told that the phone was out of stock at the time and a refund was being credited to my account. I was offered a different phone if I wanted it but declined. I live in a rural area and MUST use a phone that has an external antenna due to poor signal strength. I was told the refund would be credited back to my account within a couple of days.

Late today (Friday) the refund was back into my account. I would rather have the phone I ordered since it is rare to find one with an external antenna that still has good features such as bluetooth, SD slot, camera with flash, etc.

The company did as they said they would in the time frame they promised.
"

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Verified
1/5

2010-08-23

"Phone received loose in box with no warranty card or other paperwork. Phone was represented as unlocked , but would not function with my AT&T sim card. When I returned phone I was told it would only operate with Cingular. I was charged a 15% restocking fee. Will not buy from this company again."

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Verified
5/5

2010-07-30

"unbeatable service!!i just got mine Nextel i850 replaced i had for little bit over a month phone went bad call cell2get they shipped me exchange immediately!! and prepaid label to ship the old phone back also they have great costumer support"

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Verified
1/5

2010-07-14

"Deceitful Business Practices!!!!

I was told that the phone was shipped 3 business days after I ordered it, but they didn't have a tracking number available yet. Found out a week later that the phone had not been shipped yet. Called again and it was shipped out later that day. USPS by the way not UPS that I paid for.
Found out later the next week through tracking information that the phone had been shipped to my billing address instead of my shipping address. Called again and left more messages and didn't get a response back. Finally got a hold of someone and he basically told me that since the package had been accepted by someone at that address it wasn't their problem. We got into an argument and he eventually hung up on me.
Called back several more times and got a hold of someone else who said to go ahead and have the phone shipped and they would refund my expenses.
Finally received my phone to find out it wasn't the color I ordered. Not even sure that it is new, but it seems to work. 3 business days go by and no sign of a refund. Multiple calls and several messages later I get a call back from another rude customer service representative saying that they will issue me a refund. At this point I tell him that the color is also wrong and his response is "I guess you can send it back or you can deal with it".
He is right I guess I will deal with it, but I hope that anyone who reads this will spend their money elsewhere. They may be cheap but you get the lousy service you pay for.

By the way. I am still waiting on that refund.

Edit:
Finally received refund for shipping but it went further downhill form there. Phone was not charging all the way up after less than a week of use and had other signs showing up that it was a used phone. (Stored internet profiles from someone else, RSS feeds, games and apps in Chinese)
Asked to return phone and they said that would be fine but I would have to pay to return the phone and they would charge a 15 to 25 percent restocking fee. That is not really fair when THEY sent me a used phone but I was sick of them so I did it anyway.
Got my refund today a week after they got the phone back and they charged me a 40% restocking fee.
I will be contacting the credit card company next.
"

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Verified
5/5

2010-07-05

"i boughet from this company 10 tmobile g1 to take to my country uganda got the phones gave it to my employss they very happy with the phones i just came back to the us and boughet another htc g1"

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Verified
5/5

2010-07-02

"Great company to deal with great support and fast exhchange proccess! i just received exhchange for the motorola phone i send back 3 days ago they exchnage it with a brand new phone and extended my warranty!"

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