"The things that matter most to me in order of importance when buying items for my home are: quality, service, and price. Coleman furniture is excellent in all categories. In addition, the fact that it is easier to find items that are NOT made in China is fantastic. It sounds trivial, but I have tried to support local business (including USA) ever since I was little. I feel as though it is "helping my neighbor". It is exceedingly difficult, sometimes impossible, on other sites to find an alternative. Thank you for EVERYTHING. "

"Only negative comment is when I called customer service prior to placing my order, the customer service female representative seemed rushed and unattentive. She even hung up on me during course of conversation!"

"Ordered a North Shore Queen Sleigh Bed from Coleman Furniture, https://colemanfurniture.com/north-shore-queen-sleigh-bed.htm

There was a normal wait after the hour for the item to be sent from Coleman to their New England Delivery agent, NEHDS Logistics. Then a delivery sanfu with NEHDS Logistics where the Sleigh bed was not delivered in the promised delivery window because of heavy Saturday delivery schedule. Which resulted in frustrated customer call (from myself) to NEHDS Logistics and Coleman Furniture. And at Coleman, Cherice Levy, a Customer Service Manager, stepped in, investigated and negotiated with NEHDS, made the problem a priority in a through, quick, Very Professional manner. So in under 2 hours Cherice was able to have NEHDS add me to the following Saturday schedule, refunded me an amount so that I would accept delivery instead of ask for a refun and resolved the problem as well as made a very unhappy frustrated customer a happy one.

The North Shore Sleigh Bed arrived yesterday and it is even more beautiful than on the Coleman website

Thank you Coleman Furniture and NEHDS Logistics"

"It was horrible dealing with this company
They promise 3 to 4 weeks and it came 2 1/2 months later
They offer a whole whopping $25 for my inconvienence after spending $3000
Never again I use this company "

"High quality furniture. Easy company to work with. Looks just like it appears online. "

"The buying experience at Coleman's was smooth and fast. I was always kept up to date on the status of the order. It arrived in the time they communicated. The delivery company was right on time and were professional. "

" Wonderful experience with great staff, professional and courteous ."

"Ordered a beautiful island set from Coleman. They kept me informed every step of the process and when it arrived it was brought into the kitchen just where I wanted it placed. All of the packing material was brought outside and it was so nice not to have to deal with that and the assembly of this big island. The island is gorgeous and in perfect condition. Unfortunately, the counter height chairs were not available for the set but I was refunded within days and was very pleased with customer service (Cherice Levy). I would not hesitate to order from Coleman again - Their "white glove" service is amazing."

"As of right now, I should have purchased from a local retailer. Took 7 weeks to receive a 2500 dollar leather sectional, (it sat in a local shipping warehouse for almost a month). The furniture was never inspected prior to delivery, maybe where it was manufactured but never after that. One piece arrived damaged and nonfunctional, and customer service is not being helpful or providing a replacement and giving me the runaround.
As of right now, this has been one of the worst company experiences I have ever dealt with.
We are now at week 10 and I have been told by customer service that a repair technician is going to disassemble the power chaise to replace the fabric inside the cushion. Customer service has yet to address the non functional power head rest and the fabric damage that was discovered minutes after delivery.
Had a replacement chaise been sent immediately for the damaged one, ...
I will be contacting both the BBB and the manufacturer directly to find a solution. Who operates this company and allows this to escalate to this?"

"Product selection is great & very easy to do business with"

"Price was great. Phone customer service was good. We read many reviews and are hopefully that our furniture arrives within the expected/set timelines, with no delivery and/or product issues. We are looking forward to receiving our furniture and possible ordering additional furniture in the future from Coleman Furniture."

"Easy website to navigate and helpful online chat feature!"

"We actually fell in love with this sectional while staying at an Airbnb in Bentonville Arkansas. We contacted the owner and she directed us to this site."

"Use the chat function and worked with Matt who was patient and very helpful. The selection was excellent and the prices are good."

"Very easy to order and great prices"