"Our purchase was expected to ship on 12/19, it actually shipped earlier. Unfortunately, the piece arrived damaged. Customer service as easy to get to and explain the situation. The customer care after the original call was exceptional. The representative kept in contact by email and and new piece was shipped out within the next day. "

"I bought a dining set on 12/2/18 and the purchase price has been pending in my bank account ever since.
On 12/13/18 I looked at my bank account and Coleman Furniture charged me the exact same price AGAIN.
I spent an entire day emailing and talking to anyone and everyone i could in the company. One person said that it is NORMAL for this to happen and the additional charge would fall off overnight- it didn't.
Another person said that it will probably take 5-15 days for the additional charge to come off.
The majority of people stated that they did NOT take the additional money from my account even though I provided proof with my transaction history. The refuse to comply with my bank even though all my bank needs is for them to say that I was only to be charged the purchase price one time.
I should have paid better attention to all of the many bad reviews this company has.
If they truly believe that they only took my money once, then I do not see why they have any problem letting my bank know it.
"

"Very bad. Furniture took 2 weeks to ship, then arrived damaged, now company won't accept it back and instead wants me to wait 2 more weeks for replacement parts to ship and expects me to disassemble the product and replace the damaged parts myself!"

"Well... Nice stuff fast. Love the look and the speed at which it was delivered. Very handy resource for furniture, especially with a big family and a new house. I live in Jersey and I guess they are in New York, but the speed of delivery is astonishing. It's a big plus! Maybe I'm lucky that the items are in stock and I'm not far, I guess from the main warehouse... but I guess, lucky me?"

"My experience has been great. I order and pay. You all deliver! "

"MATTRESSES ESPECIALLY WONDERFUL SELECTION AND GREAT DELIVERY"

"Ordered a dining room set from these folks at the end of August. They said 4 to 6 weeks for delivery, after 10 weeks they still don't know where the table is. I got the run around from nearly every one I spoke to, was lied to on several occasions and even hung up on twice.

I wouldn't do business with these folks for any reason, product or price. Experiences like this give online merchants a horrible reputation."

"If I could give them a zero star rating I would! When we ordered our hall server buffet piece during the checkout process it stated an ETA of 2 weeks. Other suppliers stated 10-days, but we went with Coleman for their pricing and reputation. Unfortunately 2 weeks went by no communication. After almost 3 weeks we get a notification that its with our local delivery partner. Then we wait another few days for a call from them. They are in Chino and we are in San Diego. They said the soonest they can deliver would be another 20 days from contact. So now my ETA of 2 weeks went to 40 days or almost 6 weeks. Spoke with Connie, account manager, and there was nothing they could do about the shipper that they subcontract, regardless what their website stated. I had explained we needed this piece to finish off our décor for TG party we had upcoming. That is why we purchased it on 10/17 to allow plenty of time past the 2 weeks in case of delay. So even with this misinformation, they still want to charge me a restocking fee of 15% to cover their shipping. If you can’t honor an ETA, don’t publish it on the order form prior to checkout and completion of the sale. Next time I will just go to Overstock.com or another online retailer that operates their business truthfully (may cost a bit more) and honors their customer relationships. I will pass this on to the CC company to handle. Save your $$$ and time and google your piece and search for another retailer."

"placed order and will see how delivery goes - commented on fact that picture showed bed with two different leg colors - requested to get the lighter leg color and not the darker. We shall see! "

"Had to return/reorder (no cost to us) after shipper dropped/destroyed the 1st shipment. Moshe was extremely helpful in reordering and followed up expertly. Second shipment was received undamaged and the tables are perfect! Excellent company to work with! Thank You!!"

"They have made me a believer out of me. Couldn't ask for a better experience. And completed a couple of weeks quicker than expected."

"Will be able to comment on experience after table has arrived, but the ease of ordering on line...the prices, and conditions of acceptance/returns are clearly stated So will rate later."

"I hope it ships O.K. A little nervous about ordering such an expensive item online. I am sure once it gets here it'll all be worth it. I would like to order the ottoman next time."

"Looking for a quality item is hard online, but the reviews on this site made it easy to know I was getting just what I was looking for. Thank you for the help. I can't wait to get this piece in the house."

"Customer service And quality of the product s great. It took almost a month for me to receive the order, but it was worth the wait. "