"It's too bad when your first experience with a retailer turns out to be a headache. There is little to no chance you will ever be back. I bought a laptop computer last week there, paid in full, but do not have it. They claim they are out of stock? Why would they advertise something and not have it? To make matters worse, They may have it at another location, but I am NOT allowed to go get it, as they say it's against company policy. STAY AWAY FROM THIS PLACE!"

"worst customer service. I ordered a USB flash drive online and selected to pick up from a local store in Bloomington, Minnesoat since the store is on my way to shopping. The online deal has 20% off, and online order went throught fine. I printed the order and headed out for the store. When I got there, one man in the customer service told me that the order is wrong, the 20% off deal does not apply to store pick-up. I asked him why didn't your website tell me that, why the order went throught and directed me to come in. He said, well it is still a good deal without 20% off (so funny)! so far without any apology!!! Then a lady from the customer service joined in and said: "you can either pay the price without 20% off, or go back online to have it delivered to you" -- dumb sales trick, and also without apology. I simply told them to forget it and left.
These two are the silliest customer service people I have ever seen. Get away from this store. How could they win business when they hire such kind of people!!"

"Ordered a laptop from them on the 14th of september, two weeks before I started my junior year of college at UCLA. It is now October 3rd when I am writing my email and I have still not recieved my laptop!!! I was suppost to get it within 2 weeks. Still waiting and customer service is a joke. This will be my last time that I will ever deal with compusa STAY AWAY!!!

Jonathan"

"Bought a Hardrive (AcomData 160GB) with an $80 rebate .....one of their 1-week memeber-only sale. After a month this is what came out with our exchanging of emails, this is my reply:
(Aug. 21, 06)Hi, i already keyed in the info needed for my rebates to get processed. And now i got this: Your receipt matched to our transaction records, however your rebate is denied as your on-line submission was entered after the deadline.

First of all, i wasn't informed by anyone that i have to enter two items. Second, It didn't state clearly in your directions that these are the steps to be taken. If I was informed by email or the person at the store for the proper processing of the rebate, then i shouldn't have taken so long to key in both receipt (online& in-store). If I hadn't follwed it up a last week through email i wouldn't have known that my rebate hasn't been processed.

The reason i bought this item is because of the rebate. If I have known that i will have problems like this, I shouldn't have taken it.

Luckily, one of their CSP had a heart to look into my case and finally approved my rebate, though only amounting to $60 ($20 less to their promo). Thanks Stacey S.

Last Sept 10, i received an email that the checked has been printed but, still haven't got it."

"I bought a router from this poor excuse for an online retailer in the middle of august....ofcourse it said usually ships in 1 to 2 days....guess what...didnt ship for 3 weeks....tried contacting them but they do not reply for emails for weeks at a time and they have horrible customer service hours... 8-5 central when people are at work and closed on the weekends

When I finally got my item in the begining of september, it was the wrong thing!...it took me 2 weeks for them to recognize that they did that and set up a return process...i begged them over and over and over again to send the item with next day shipping so that I can get it in time to submit the rebate...but they just ignore me and do not listen...i tried speaking to a manager, but one is never available....they transfer me to his voicemail but he never calls you back...its pointless....everytime i call I get the same CSR Keisha....she is the only person that works there apparently...no point talking to her...she has serious attitude problems

rebate submission deadline is tomorrow and according to them the item is backordered...but yet it still says ships in 1 to 2 days on the website"

"The NEW compusa.com seems tobe alot better and the stores too
Order was placed on 9/9/06 shipped 9/20/06
Delay on the shippment was not a issue for me...( on this order, just blank dvds )
But they should of returned my Emails, notified me of the delay and given me a time frame..(( Emailed them 6 times ,, no return reply ))
This online experience with CompUSA leaves me thinking, about my next order.... "

"Arragont customer service, was on hold for an hour, hung up on once, and then was greeted with rude service. They sell their gift cards online yet you cannot use them online - ENOUGH SAID. Let's make CompUSSR go out of business, the worst store I have ever shopped at, will never order from again."

"I purchased a laptop last week from COMP USA, which was my first purchase from them in probably five years. I had actually thought they
were out of business until I happened upon one of their stores about a month ago. The store I purchased from was their Long Beach, CA store, on Pacific Coast Highway.

The laptop had keyboard problems and I tried to return it within five days of purchase. They refused to refund me the entire amount and said
it would be 15% to restock the laptop. After a HUGE argument inside the store, they agreed to send it to their technical office to get it
looked at.

If the keyboard is bad, then they will send it to HP to get it fixed. Here's the fun part: Regardless of whether or not the laptop has
problems, I am going to have to pay 15% to return it, which amounts to
about $160. Basically I paid $160 to rent a broken laptop for five days. How absurd is that?

Now that I've experienced their policies first hand, I am looking around on the internet for other unhappy customers. Apparently I am
not alone. There's a multitude of us out there. Tomorrow I'm sending a letter to their CEO, their regional manager, and their store manager.
We'll see if they even respond.

Do not shop at COMP USA. You'll get ripped off in one format or another. This is probably a direct reflection of why there are so few
of their stores around anymore.

DO NOT BUY FROM COMP USA UNDER ANY CIRCUMSTANCES


"

"Hassle, hassle, hassle, then...nothing.

I tried to order a hard drive through CompUSA's Web site.

Firstly, this is the first vendor I've dealt with who has a policy that I must register a shipping address with my credit card company if it is different than my billing address. CompUSA, check out amazon.com. They don't require that!

So, I navigated my credit card company's phone tree and went through the bother of registering my work address with Visa.

Then, back to emailing CompUSA.

I asked them to re-try the credit card billing. It failed. Why? Who knows.

So, I emailed CompUSA asking them to change the shipping address to my home address in order to minimize the hassles. They repied with a terse, "Will do".

12 days later I have not received my "usually ships within 1-2 days" product. Furthermore, the Web site order status said nothing about the status of this order.

At this point I sent two emails asking order status.

No replies.

What a weird, dysfuncational company.

What a hassle.

All for nothing."

"The worst Customer Service I have ever seen. I purchased a Compaq V2310 laptop which crashed 15 days after I purchased it. I got it back to the store they said it was 22 days old so they would not replace it. I had to send it back directly to HP-even though I had purchased the 3 yeasr CompUsa service agreement. Whne I asked for a a refund of the service agreement Cheri Sanders from CompUSA refused. The laptop has crashed-hardware failure, motherboard replaced twice, and CompUSA have had the laptop in the shop for 3 weeks now. They have no idea when it will be fixed. I need the laptop for my business to go on the road. 10+ calls to corporate, no response.
I will not recommend either HP or CompUSA to any of my government or commercial customers."

"On 08-17-2006 I called CompUsa about my order
from 07-30-2006 they told me that the order is
going rush to the warehose for delivery.
In my e-mail on 08-17-2006 I got a message that my order
has been cancelled. This the way they treat
customers AVOID this store !!!!!!!!!!!
"

"I feel very lonely with this Very Satisfied rating, but that has been my experience with the 2 hard drive, wireless router, and a few other items purchased this year at CompUSA. I purchased these at the Sunset Hills store near my home in Saint Louis. I have generally gone online, ordered items for in-store pickup. and drove to the store and my items were waiting. I have found all of the employees to be helpful and polite.

I stalk Techbargains for steals if it's something I might need in my little home based computer business. With rebates I was able to get great deals on the HDs and router.

Their rebate process, totally online, is the easiest I have found. You just enter information from the receipt, and they verify it with their own records. No forms, no stamps, no barcode to cut out. The rebate takes about 2 months to arrive in your mailbox, though. You can track our rebate online.

I would never buy their extended warranty on a computer item, Paying $12 or whatever to extend a 3 year warranty on a $60 item (after rebate) is silly. They always ask if I want it, but I'm sure that is a company requirement.

I should add that much of their stuff seems overpriced, but I have been spoiled by buying online, so the comparison is unfair. It bugs me that they charge $20 for a little cable that you can buy online for $2 (OK, maybe $5 or $6 after shipping). I consider CompUSA a "convenience store" for items I need immediately. You have to have an idea what an item should cost, or you will get nailed.

I gave them a good rating on prices based only on the items I bought on sale. "

"Purchased an HP laptop with an extended warranty. 13 months later having a problem with system overheating and shutting down. CompUSA says they can't find a problem and won't repair it. I will be sending this in to HP for repair at my own expense and then going after HP for fraud. Very convenient that they can't find a problem. They replaced the hard disk which worked perfectly - though I had backed up my data - will take days to reinstall my apps."

"I online ordered two Hulk: Ultimate Destruction (Xbox) games. The item showed in stock.
I received my order confirmation. A few days went by and I checked on my order but there was no new info. I expected the 1-2 days average shipping delay as they report but this was more like four days.
I waited a few more days and when nothing changed I contacted them on the 31st asking for a status on my order.
The next day I received a message stating that "some or all of the merchandise that you have ordered is on backorder" and "when items go on backorder we must rely on the manufacturer to send them to us". The ETA was "no ETA at this time". Later the next day, when nothing had changed with my order, I canceled.
Here is my problem with CompUSA.
1. The item showed in stock online. Which how automated online purchases can be (It ain't hard for a web server to check stock in real time.), this is unacceptable. Even if stock was low, they could tell me that it's possible the item is out of stock due to low stock levels.
2. They didn't contact me to tell me the item(s) were on back order. I had to contact them after their estimated ship delay of 1-2 days.
3. Nothing about my items being on backorder on my online invoice.

I'm going to assume that since this is an Xbox game and the 360 has taken its place, distributed stock will be limited. If I had waited for this, my guess would be that months would go by and my order would be cancelled automatically, since I have seen this reported by others.
Sad customer service. Unless I hear of some changes, CompUSA is off my list.
I just went to Walmart's online store and made the same purchase. It's been a day and my order is still showing "processing". We'll see if they handle the purchase the same way."

"Absolutley a HORRIBLE experience with these clowns. My computer started spontaniously re-booting itself several times an hour, - an indication of a hardware problem. Took it in to the Phoenix store to have it diangnosed, they stated they could not reproduce the problem, but they decided they had to go into Windows XP and change all my settings, lost all my restore points, ignored my antivirus - antispyware software telling, me I needed to buy a back up from them (I didn't), changed all my settings on my firewall, changed several of my peripheral device settings, then declared the problem fixed. (It wasn't) They'd be happy to look at it again for another $120 payment. NO thanks) I had my Credit Card Co file a charge back for fraud. Took it to a different company who fixed it the same day (faulty power supply unit.) NEVER take anything into these clueless yahoos. I will never purchase anything from them again. Jill, Phoenix AZ"