"Ordered a product for in-store pick-up.
According to the site, product was in stock.
Apparently, it wasn't. Store personell didn't have a clue."

"This is the worst, most difficult company I have ever dealt with. Horrible customer service, high prices, poor return policy. I am ashamed to have ever done business with CompUSA."

"COMPUSA OFFERS FALSE PROMISES TO GET YOU TO PURCHASE THEIR EXTENDED WARRANTIES - BUYERS BEWARE!!! When I purchased my Epson All-In-One Printer from the Scottsdale, Arizona Compusa 7 months ago, as usual, the salesman offered the fabulous "Extended Warranty" for additional $$. Not one to fall for these usually worthless offers, I initially declined. He pressed on, naturally, and told me what a great deal "their" warranty was, because, unlike other stores, if the printer breaks down, "just bring it back to the store and we'll give you another one on the spot!" Wow! What a great offer, especially since I live right around the corner from the store! Sold! Boy! I was so glad I decided to listen to the salesman's whole story - especially when my printer did, indeed, break down. "STORY" is right. When we took the printer in to the store to have it "replaced on the spot" we were told that we'd have to call an 800 number and they'd send one out to us. They didn't replace ANYTHING at the store unless it had been purchased less than 21 days ago. Same story from the store manager, Cathy. She could have cared less about my situation and could offer no explanation as to why I would have been told such a thing as they hadn't had that policy in years. (Guess she hasn't read all the EXACT SAME complaints from lots of former Compusa customers on the Internet!!) The really hilarious part of this aggravating situation is that when you call the 800 number, the technician informs you of your two options: One, you can call Epson directly and they can decide if they will repair or replace the item, OR Two, you can visit Compusa's website and follow directions to get your printer replaced. Though, once Compusa agrees to replace it, your extended warranty is null and void and will not transfer to the new (?) printer you get by mail. So, basically, they can mail you a new piece of junk and if it doesn't work either, then too bad. SHAME ON COMPUSA! Not only will I never again do business with them, but I will tell everyone I know of their fraudulent business practices and lousy customer service!"

"The store manager called me the next day and explained that the price-tag was indeed an error. He said that he was sorry but could not sell the computer at the advertised price. He said that he would send me an $100 gift certificate to show that it was not an ill-intentioned event. I, however, have not received the certificate yet even after almost two weeks of waiting. Was it just another lip-service from the company???"

"On June 5, I purchased an HP dv5130us laptop from the Metairie, LA store. Three days later it failed, and, on the advice of HP support, I attempted to get a replacement from the CompUSA store. They did not have one in stock, but they said they would have one transferred by Wednesday. It never arrived. Then, they said they would have another one sent overnight, to arrive by Friday; it didn't. The following week, one arrived, but they sold it to someone else. Wednesday of this week, they said they would not obtain a replacement computer, but they would give me store credit for my purchase price plus $100 so I could get another computer. I found nothing that was similar on their shelves, so I requested a refund. They issued me a credit for my purchase price plus tax, but it did not show up on my credit card account so far.

Update: The credit has now appeared on my Mastercard account."

"I ordered a sale item ($9.99) on the web site and chose in-store pick-up. When I went to the store to pick it up three days later, they told me that the price was $24.99 and would not honor the sale price. They said that even though I purchased the product through the web site during the sale, my credit card was not charged, and I could not get the item at the sale price. I've been a long-time customer of Compusa, but after experiencing customer service this horrible and misleading, I will no longer be purchasing from Compusa."

"Con_USA!!

After waiting for my order for nearly 2 months, I emailed customer support to find out the status. I was simply informed, "your order was cancelled, please order something else." Like I would ever consider it.

DO NOT ORDER FROM THESE CROOKS!!!!!!!!!"

"Horrible! Stay away from Compusa. I purchased 2 items from them (both appeared "in stock") then one of the items went out of stock the following day. I cancelled the order but they still shipped one of the items (which I had to return, after 2 weeks they never refunded the money and I had to contact my credit card company to get the credit). Then, even after 5 telephone calls and uncountable e-mails (which they never respond to, so that they don't leave a "paper trail"), they still shipped the last item (2 weeks after I cancelled the order). STAY AWAY FROM THEM. Buy from a decent company."

"Horrible, horrible company. Do not honor their return policies. I sued them in small claims and won. They still won't do the honorable thing and pay the judgement. A county sheriff is due their soon to collect. There are much better places to spend your money."

"EDIT: 22AUG06, I've since ordered something else, that NEVER showed up and I had to cancel the order. Once again, Customer Service LIED and said an email was sent saying it was not in stock.
This is two orders that CRAPUSA.com screwed up on , but resellers will only let me put in one 'review'.

Stay away from CPAP-usa.com .

My case has been on order since the 16th of Apr 06, I then 'chatted' with their online service:
5 emails to so-called customer support have yielded no satisfactory responses as to when my order, 16 Apr 06, might get filled. I then went online to their customer support and copied the chat, this is on 25 Apr 06:

Please wait while we find an agent to assist you...
You have been connected to Chris R..
Chris R.: Hello. How may I assist you?
Customer: Hi, I want to know if you have VB6000BWS in stock?
Customer: product number 335941
Chris R.: Yes.
Customer: Then I need you to fill my order XX2569713 , that customer support has said was not in stock.
Chris R.: Ahh, well I'm just going on the information on the website. If the "add to cart" button is there, I generally say it's in stock because 90% of the time it is.
Chris R.: If customer support said it wasn't in stock, then it's out of stock.
Customer: hmmmm
Customer: So, what you said was not true
Chris R.: I understand that you want this item, but I don't actually have a link to the inventory system.
Chris R.: Our customer service line does.
Chris R.: So, if they told you it's not available, then they have the most reliable information.
Chris R.: Before you told me they said that, my best information was that it was in stock.
Chris R.: Thank you for correcting me.
Chris R.: Anything else I can help you with?
Customer: You kidding..." "

"I just want to say that every time I go into one of their stores it is a very very frustrating experience. I only go for the sales items."

"The following was my e-mail to CompuUSA's customer service department (like they even knew the term "customer service":

As a computer consulting firm, we are forced to buy equipment for our clients on various occassions. Because the Pembroke Pines store is the one closest to us, I went to this store this morning (04/11/06) at 11:45am.

After waiting in line to return an item, the young lady behind the counter was uncaring and rather slow at helping the customers behore me. Of course, when she did finally got to me, she remained slow and rather robotic in her deamener.

After the return, I proceeded to shop for the other itmes, I need to purchase. Needless to say, I don't dare ask the couple of salesmen on floor because from past experience, they are defensive, rude and know very little of what I need. In the past, they simply look at my CompuUSA website print-out of the item I need and point to the wall where (if I'm lucky) I should look for. I have simply learned my lesson that nobody will approach me and if they do, they will be clueless about their stock.

Finally, after desparation, I had to ask your technical desk for help. I figured they are the smartest in the store when it comes to the hardware I was looking for. Not to be dissapointed, the gentleman was curt and condenscending as he said "what you have on your hands and you're looking for are not the same". I informed him that I was aware of this and thus I need his help in finding the right product. He looked in his computer and called a floor salesman to help me locate the item in question. The salesman simply said, we only have two and it will be hard to find it. Of course he could find the simple item I needed after 15 minutes of scanning the shelves. Something I had done before.

The checkout for the items I did locate, was rather interesting. The cashier never even made eye contact or said "hi". Nothing. She scanned the items and left them on the counter. Took my credit card and I signed the receipt while she stood there bored to tears. I bagged my own products cause she was too tired to perform the simple task. At the exit door was a young man who was equally bored as he asked me for the receipt so he can highlight it.

This same feeling of "why am I here" is felt everytime I enter this store. The store by my house (Fort Lauderdale) is no better as they look at the customers as a nuisance. Unfriendly, bored, untrained, unmotivated employees is what I have always experience in all of your stores. It's really a shame, I love the gadgets and would buy more if only it was a freindly experince. I blame managment for lack of concern towards their customers. Just today, I saw one of the assistant manager make faces to a customer as he turn away to leave.

The lack of help and overall customer service in this company is the worst I have ever experience anywhere. It's like a cancer eating away at your profits. I'm sure that others like me are taking their business to other retail stores (I purchased the items not found in your store at the Office Depot next door).

You guys may sell cool gadget but ultimately, people want customer service and good prices. You offer neither."

"I bought a rubber case for my iPod nano online. Delivery was fast and prompt. Item was brand new. Packaging was just fine.

However, CompUSA in-store everything is terrible. They seem to have an apathetic attitude towards pretty much everything. It seems like their company policy is to simply make money however possible. I do like their deals they have (which are quite frequent actually), but in terms of customer service, they suck. Don't go here excpecting expert advice or nice, friendly employees."

"I copied and pasted an e-mail I sent to CompUSA after two disappointing experiences with their "In-Store Pick-Up" online ordering option. For a tech store, their inventory system is pathetic. Some of their employees are very unfriendly as well. One employee I had the "pleasure" of interacting with was downright arrogant and obnoxious. Some of the worst customer service I've ever encountered.

==
(Text of the e-mail I sent:)

I have a suggestion/complaint about the system you have for placing online orders for pick-up at a store location. I was interested in purchasing the PNY 512 MB CF card this week. I went to your website, found the item, and checked the inventory online. I chose a store near my home that said it had the item in stock and finished the ordering process. I received the e-mails (one to confirm my order, the other saying that the order would be available at the requested store within 15 minutes). However, when I arrived at the store a couple of hours later, I found that the store employees had not processed my order, so they did not have the item on hold for me. And an employee said they had sold the last one just before I showed up! What happened to the promise of the item being on hold within 15 minutes??

The next day (this morning) before the stores even opened, I checked online and found another store (one near my office) that said it had it in stock. So I went through the checkout process, got the confirmation e-mails, and went to the store a couple of hours later. AGAIN, the employees hadn't processed my order, so it wasn't waiting for me at the customer service desk. And apparently, they didn't have it in stock anymore, according to one employee. So what happened to the stock between the hours of 1 am and 10 am (Pacific time)? Did the store suddenly sell out before it even opened its doors?? Why is the store's inventory changing when customers can't even get in to the store? Your website says that inventory information is accurate as of 3 am (Central time?), yet when I show up at the store right after it opens for the day, there aren't any left. Not only that, but another employee who checked the computer said that there were 3 in stock. How can it be in stock but not in stock?

Kinda sad. What's really sad is that other stores (Borders Bookstores, Circuit City) actually do process hold requests right away and if they don't have the item in stock, they let you know right away. Yet CompUSA, a store that specializes in tech goods, uses old outdated consoles on the floor to check inventory. CompUSA makes claims that the item is in stock when it's not. It makes claims that the item will be put on hold within 15 minutes, but the store employees don't bother processing the orders. You should stop making promises you and your employees don't keep.

Thanks for wasting my time twice in just two days."

"Warning buying ANYTHING from crapusa - you can't find a place where services are nearly as horrible, pathetic and traumatic. I once bought something on crapusa.com and needed to return it (new and unopened and within a week!) to a local crap store, and experienced the most outrageous attitude from a store manager. First he stupidly and stubbornly insisted that anything purchased online mustn't be returned to store. When I educated him that as long as the item was carried in store, he must accept the return. But he continued his stupidity like a real ass, and refused to call his supervior for clarification, saying that he as the manager said he wouldn't accept the return and that was it. I was purely lucky that there happened to be a computer at the store that was connected to crapusa.com, and I showed him the policies expressly stated on their website. Then he pulled out his cell and starting making calls. Although I finally fought to win, it was an experience everybody should want to avoid. The manager's name is Guardial Klair, at the crap store on 3149 Steven's Creek Blvd in San Jose, CA.

When I asked where I could file a complaint against him, he almost jumped over to eagerly show me that I should call 1-800-crapusa. His reaction towards this shocked me more than his beastly treatment of customers, as his attitude was almost like begging me to complain against him. Why? Because he knows that there is not a freaking thing that anybody can do about his criminal actions, and that crapusa craporation will certainly reward him for his criminal behavior towards customers who FEED THIS CRAPPY COMPANY!!!

Guess what? After complaining to crapusa corporate for half a dozen times, I didn't even get a single response.

crapusa borders on illegal management."