"I recently purchased a Canon photo printer from CompUSA. it was never delivered. Apparently FedEx lost it, but when I called CompUSA I was told it was not their problem because they had shipped my item. the dispute was now between me and FedEx. Until I get my item - the issue is between CompUSA and FedEx. CompUSA should have immediately reshipped another item and then sought compensation from FedEx. I have never been treated so rudely by their customer service folks. "

"Even given their rating, my experience may surprise you. I went to buy Battlefield 2 on the day it was released. The sales rep who got the copies for me was very courteous, as the folks always are at the local store. He informed me that there was a $15.00 rebate on BF2, so I figured I would go ahead and buy 2 copies, one for each PC at the house. The sales guy who checked me out even took the time to print me 2 rebate forms and walked me through the process of filling them both out. How cool!Needless to say, I leave a VERY happy camper!! Fast forward 6 to 8 weeks later, when my 2 rebate checks arrive in the mail... only one of them is not a rebate check... it is a printed form stating my rebate was denied, and listing a phone number I could call if I wanted the details. I call the number and talked to Customer Service . The lady on the phone was extremely courteous and apologetic, but stated that I should have read the fine print on the reciept... only one rebate allowed. I explained to her that their employee told me I would get a rebate for each copy, and that I COULD have gone elsewhere and received a better deal (Best Buy had them for less $$) and that the guy who checked me out even walked me through filling out BOTH rebate forms. Again, she was very sorry, but there was nothing she could do. I had expected this result, and figured it would take a supervisor anyway.I asked to speak to her manager... and she once again apologized and asked me to hold. Enter the supervisor.... who, in a tone that implied to me she was being disrupted, flatly stated it was company policy, all my fault for not reading the fine print, and there was nothing I could do about it. So I explained to her about what the sales guy said, and how they really should honor their employee's committment to his customer... pointed out how much business I had given them and how much I had brought their way. She once again said tuff... all your fault, shoulda read the fine print. So I asked to speak to HER supervisor. She sighed loudly and said "Ok, but there is nothing she can do either" ( or words to that effect). I was stunned... not by the answer, but by the attitude. So, her supervisor gets on the phone. She is firm, but pleasant and explains that company policy aside, the rebate comes from EA Games, and THEY won't issue the money to any address more than once. I told her that regardless of that, their employee told me I would get a rebate and therefore I should get a rebate. She said there was nothing she could do. At this point I was considering just dropping it.. filing it as a factor in future purchases and going about my business. But when I asked her if asking to speak to her supervisor would do any good , and she said "Nope, there is no one else you can talk to, I'm it." Really? I beg to differ... enter the BBB. I reported Compusa for making fraudulent claims in order to generate additional sales. The BBB responded back several weeks later and said they would bring this to Compusa's attention and let me know what the response was. So what do YOU think a reasonable response is? "Sorry for the hassle sir, here is your gift card for $15.00"? "Sorry sir, but we are unable to grant your rebate, and apologize for any inconvenience"? Wait till you read this....I got their response today,from the guy the letter lists as their "escalations supervisor". Basically, he says "fine print said no more than one rebate", and then makes a thinly veiled threat to PROSECUTE ME FOR FRAUD!!! That's right... his idea of satisfying a customer that has been mislead is to threaten a lawsuit. So what did I do that was fraudulent, you ask? Good question... according to the letter I have, Compusa considers it fraud to send in "..multiple rebate forms..." You know... the one's their employee INSTRUCTED me to send in.

So, I for one, am boycotting Compusa, starting with the $40,000 worth of switches my company was having me order from them (ROFL... enjoy my $15.00, jerks!). I strongly recommend you do too. Need an alternative for good PC parts and software? Try Newegg.com, or zipzoomfly.com, or Best Buy, or Circuit City. Frankly, if you can't trust a vendor to be honest, and their response to bringing an error to their attention is to threaten a lawsuit, why would you WANT to do business there?"

"CrapUSA is my online shopping nightmare. They simply do not deliver the items I ordered, tried calling them more than 6 times, only one time it went through and get a representative lecturing me "ususally delievery in 1 to 2 business days doesn't me we can", he asserted my two weeks delay is just normal and nothing can be done, just wait.
Have to cancel the order, will never buy from this crappy reseller again"

"Man, I should have read the reviews here first before purchasing my laptop and buying the 2 year Service Warranty. It would have saved me a lot of time, money, and inconvenience. I bought at Comp USA in Tukwila, WA. I can't say how the other Comp USA's are, but this one... the customer service I have to say is the worst! The employees are nice and friendly, but very unorganized, and lack of communication amongst themselves and the paying customer.

My laptop is great with no problems. It's the 2 year service warranty that I have a problem with. I paid $319.00 for in the event something bad happens to the laptop comp usa will fix it at no extra cost. Plus included is a free battery after a year. Great deal I thought.

I take my laptop in for the free battery first on September 15th. I was then told to bring it back on Monday. So then I brought it on Monday the 18th. They then tell me I needed to bring my power cord. I wish they would have told me the first time I brought it in. So my next convenient time to bring it in wasn't until November 10th. They told me they would keep my PERSONAL COMPUTER for 5 days. I said fine. 12 days later it was finally ready. Came to pick it up and they misplaced my power cord. They didn't even have it on record that I dropped it off. Which meant they didn't even really need it in the first place. 30 minutes later they found this random power cord that just so happened to be mine. Lovely. Take ithomeand realize a piece on the bottom was missing to keep my laptop leveled on a flat surface. Called them on the 23rd. They told me 3 to 5 days they will have the piece ready. 14 days later it is still not ready. Called again today, December 7th. Have to wait 3 more days... riiiight.

Yea I got a free battery that I technically bought when I paid for this stupid service warranty. Igave Comp USA $2600.00 for purchasing my laptop and the service warranty. I love my computer and it was a good deal. But I will never do a service warranty again. My computer could have been done in September. But 4 months later I am still waiting to be done! It's rediculous! Never again Comp USA!"

"Purchased a DVD player in Sept. offered with a $10 Rebate with postmark deadline of 10/1/05. Mailed UPC label and all needed receipts using metered postage machine on Friday, 9/30. Was told by CompUSA it was not postmarked until 10/5 - they will not honor the $10 rebate. I brought to their attention that I did indeed mail on 9/30, but CompUSA refuses to do anything, or issue the $10 rebate in plain good faith of its customer. I am in the market for a new computer for Christmas, and I will purchase a Dell, or go elsewhere, before I purchase anything from CompUSA again. If they are willing to do battle over $10, can you imagine what customer service would be like for any problems regarding a $1200 computer package, etc.? No Thanks!"

"Advertised that the product was available for shipment within one business day. I noticed the item hadnt shipped after a few days- sent 4 emails and finally received a response two weeks later that item was no longer available. A phone call revealed that the item may never be restocked (50 blank dvds). Noticed the item was being offered at a cheaper price a month later and I called to cancel my order. Spoke with Mr. Alvin Harrison (supervisor) ***-***-**** and he assured me my order would be cancelled. Needless to say I have been charged- they shipped to an address I am no longer at and its been a month. NEVER DEAL WITH COMPUSA."

"CompUSA's extended warranty is an oxymoron. While buying the computer they excited me with a 2 year warranty with the promise of great service and repairs for any problems.

After 14 months, my computer started acting weired, I took it to CompUSA to fix the problem, starting my amazement of their pathetic service.
My computer started overheating and would shutdown automatically after a while !
- They wanted the computer for 2-3 weeks to fix the problem
- It took them 30 mins to pull up my records (I am not kidding!), so much for being a hitech store !
- Worst of all, they said that they might have to blow the OS (no clue why, they didn't either!) and said that I have to backup data and they would't do it.
- Since I couldn't get the damn computer to run for 1/2 hr to ackup the data, I askedm them to use their tools to back it up. They said only Hardware is covered by the warranty and I have to pay $150 to get the databacked up.

A friend of mine had an hardware problem with his computer bought from BestBuy, they backed up the data, fixed the computer and returned in 2 days !

I am still wondering why it takes 2-3 weeks to fix the computer :)"

"Compusa phone support is non-existant. Order a router online, had problems with credit card so they emailed me and said I should call to confirm the order. I called but was promptly met with a automated reply saying all representatives are busy and then termintate the call. I phoned an hour later, was put on hold, after about 25 minutes no one answered so I gave up. Compusa should improve their telephone support."

"Ordered a mouse and a keyboard on September 18, and they are just now shipping my order on Sept. 24 which is also a Saturday. There shipping is a crock and I probably wont get my order for another two weeks. Do not order from them online!!!"

"This happened back in the 90's, I call them to buy some floppy disk and I ask them if the disk are certified? that guy couldn't answer the question and got frustrated. I didn't aware that the sales guy is going to retaliate for this until I got a call from someone two weeks later , my floppy disk is sent to his address instead of mine. I remember when I talk to this "AH" sales guy on the phone he repeated my address. So for sure he got my address right. but the package is send to someone else with on a different street. So I know this comp usa guy tried to screw me. I called the managment to complain about this and they don't seems like they care.

It doesn't suprise me now I see such a low rating on them."

"I ordered a Seagate 400 GB hard drive on 8/10, after 2 weeks, the order status did not change despite contacting customer service and being assured by them that they would expediate the process.
On 8/22, I asked them to cancel the order. Customer service said that the order is now in the process of being cancelled, but after a week, there has still been no change in the order status.
This is just ridiculous, definitely never ordering from CompUSA again."

"I have lost my faith in CompUSA.

I am a long time customer of the establishment, with several high priced purchases over the years.

One purchase was so large that I was "honored" with a personal thank you from the store manager, who stood and chatted with me at the check out counter and walked me to the door.

My problems began when I needed service on a laptop computer that I purchased at CompUSA, along with their warranty plan.

The short version is that the end result was then returning my laptop damaged, taking no responsibility for the deep scratches on the outer edge of my laptop, as well as them replacing the power cord that they lost with one that is faulty. The cord does not fit snuggly in the back of my laptop, falls out frequently, and my screen sometimes flickers or dims which I am not sure if it is related to the faulty cord or the damage done to my laptop while it was in their possession.

I have contacted the store, the manager, the district manager and the corporate customer service by both email and telephone. I was promised several times that someone from corporate would contact me... It has been over a month, and this has yet to happen.

I do not know what to do. I do not want to leave my laptop with them again, but I also only have a month left on my 2 year warranty and feel that I should not have to pay for damage done by them.

I would not recommend CompUSA to anyone.

The next time I purchase a laptop, I will buy direct from the factory."

">> THIS REFERS TO AN ORDER MADE THROUGH AMAZON.COM "

"Ridiculous! I ordered a Samsung / Arnold Palmer Four Seasons of Hope Foundation $1 Donation Card on May 30, 2005. Over the last couple of months I've checked the order status and the order has not been fulfilled, while CompUSA is constantly making (and reversing) charges/authorizations on my card! Finally, today, August 4, 2005, CompUSA decides to actually ship my order! More than 2 months to ship a order - extremely ridiculous!"

"Shipping can be slow. Customer support almost impossible to reach by phone (gave up after 30+ minutes hold time) but responds to email in about 24 hours. I use them only when they have an unbeatable price."