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Verified
5/5

2004-02-17

"I have ordered from this company several times in the past and have always been satisfied with the service I recieved. They must be reading these reviews because the service just gets better. From the time I ordered my items to when they arrived I recieved countless e-mails from Comp-U-Plus letting me know where my shipment was. I have always ordered retail from them and always recieved retail. I have been giving them business since 2000 and will continue to do so. Price and service lead the way in my opinion. I ordered items from Comp-U-Plus and one other company who charged me a fee to hurry their shipment only to be 4 days later than Comp-U-Plus. Keep up the great work. "

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Overall technical support
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Overall customer service
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Overall web site
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Verified
1/5

2004-02-02

"I bought a Canon A80. The price was reasonable and I thought that they were reputable. The camera was a US model and arrived the next day. I am in NJ, only about 50 miles away.
However, the camera was in the manufacturer's box which was just stuck in a flimsy UPS box, with NO padding, etc. No way to ship a delicate item. I have bought unbreakable stuff that was more securely packed. They charged $18 to ship the camera and an extended warranty (that is just a sheet of paper and was a good buy).
"

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Overall quality of the company
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Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
Overall web site
Web site reliability
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Speed of web site
Web site being easy to use

Verified
5/5

2004-01-31

"I received my Creative Gigaworks S750 speakers in just 2 business days, and that was Ground Shipping! Great price, too - over $100 cheaper than the other resellers! Shipping was only $19.95 for this heavy item!!! I would definitely order from them again!!!!"

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Verified
5/5

2004-01-31

"I ordered The Creative Gigaworks S750 Speaker System over the weekend, and I received them in 2 business days (Ground Shipping)!!!! Shipping was only $19.95! I haven't opened the box yet, since I am waiting on my new Alienware computer to hook them up to. The box is original packaging with Creative sealing tape. There is no apparent outside physical damage to the box. The price was great and my speakers arrived sooner than expected!"

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Verified
4/5

2004-01-18

"Prices were good. Site was easy to use. Processing is a bit slow. Product arrived well packed and in good shape."

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-13

"Ordered Mack 5 year digital camera warranty for the best price on the internet. Delivery was super-fast. A+"

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Verified
5/5

2004-01-10

"Excellent experience buying a Canon G5 from Compuplus! Took one day to fill the order (it was late in the day east coast time when I placed the order). Shipping via 2 day FedEx worked great, and the fifteen dollar charge on a $500 item is well under half the local sales tax here, so it's very reasonable in my view.

The package had everything in it, no hint of any mishandling whatsoever. Not always true with other carriers, by the way.

Compuplus' web site is simple and straightforward, their progress emails are useful and helpful, I'll certainly shop with them again.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
N/A
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-08

"I placed an order, got an email confirmation, and a tracking number one day later. Haven't received item yet, but everythings going well so far. Their price was the lowest I found online and they had it in stock."

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Verified
5/5

2004-01-07

"I was looking for a vpn router for a couple days and when I was ready to buy Compuplus had the best price I could find versus any other online seller. Price was about $40ish dollars cheaper than others on $300 router. I saw the rating they had on this site but decided to give it a chance and I might have gotten lucky or they are doing a good job now. I got my tracking info and recieved the item when it was expected. Opened box and its been working for over 2 weeks now. I can not comment on their RMA or customer support however as I did not use these services."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-01-06

"Ordered a BFG Technologies GeforceFX 5900 non-ultra from Compuplus on January 2nd 2004 I placed the order for the card with overnight shipping.
Well everything seemed to go well untill I checked the status today (jan 5th) to find out they had canceled my order because the item is NOT IN STOCK...yet as you can see in the link below
http://www.compuplus.com/insidepage.php3?sid=c8lw7yil7q2hvqy&id=1001829

the site says it is in stock and ready to ship in 1-2 business days. Well suffice to say due to their false advertising and negligence the recipient of the card wont be getting it as the birthday gift it was intended for. So overall I will not do business with them again. And I will recomend that EVERYONE stay way the hell away fromt his company !
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2003-12-23

"I ordered a Zire71 plus a keyboard for it and only received the keyboard. I have rec eived no responce from the company or indication that they were shopped separately. I amn very frustrated."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-18

"Bought a Creative Nomad Zen NX from them. Found them on one of the price search sites... Froogle or PriceGrabber. They had a great price on it. It was in stock. They shipped the order promptly and it arrived in just a few days using ground shipping. The product was new and in it's original packaging and worked flawlessly. Great store-- I would buy from them again."

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Verified
5/5

2003-12-13

"I place my order late on Tuesday, and selected 2nd day delivery.

I got emails confirming my purchase and shipment and received my order today, the 12th.

I was a little concerned about the ratings here, but this company has a much higher rating at pricegrabber (4 of 5 stars) for 644 reviews.
Their shipping was inline with others on pricegrabber, plus if you use pricegrabbers 'bottomlineprice' feature compuplus still comes out ahead of a lot of others.

I would order from them again.
"

Detailed Review Benchmark + -
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-12-11

"This company is really awful. Order tracking through the website is totally useless, and every CSR that I talked do didn't even know if the order had shipped. That is, if you can even get through to the CSR -- most of the time the line is busy, and the few times you do get through, it takes 30 minutes to get a hold of an actual human.

Also, they keep prices really low so they can get pricegrabber hits . . . the only thing is, they charge at least double the shipping of anywhere else. I'd much rather shop somewhere else and get decent customer service, expedient shipping, and a non-crap website. Good luck if you shop here -- I didn't have any.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-05

"Was concerned after reading some of the comments here, especially as almost everyone else had listed the MP3 player I was after as out of stock. I decided to call instead of place order online. Salesperson was very helpful with my order, prompt and to the point. I received product within three business days (one extra as I missed the delivery rep from UPS!). Would have no problem ordering again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability