"CompuVest will make every excuse possible to not fulfill the warranty that you purchased from them for your product. For me, the reason was because it was not in "appropriate packaging" when their policy on their site says NOTHING about what proper packaging is. I caught them on this, but it was like arguing with a 5 year old who would not listen.
When I call them up to complain, the manager was EXTREMELY RUDE with an "I can do whatever I want and there's nothing you can do about it" attitude.
He blamed me for not going out there and looking up what the "industry standard" is for shipping hard-drive when I've shipped 2 hard-drives back to Western and a video card back to ATI the same way with no problems what-so-ever.
He then proceeds to saying that it is a waste of time to be talking to me. Then he has the nerve to patronize me by saying that he is going to call my household number until he finds someone to complain to about ME!!!!!!!!
There is no such thing as customer service there because I have called previously to complain about this warranty and all of the people there have this same attitude.
Please do not shop here, avoid it and read the other reviews."
"I've placed a small order at Compuvest.com once before, so I thought I'd buy from them again for something more expensive. It was just like before: they had a good price, and it arrived here right on time.
"
"I placed my order on Thursday evening and received my order on Monday morning. There were absolutely no problems with the product, shipping or processing of the order. Nice job."
"I didn't know what to expect, but the price was great so I went for it. Delivery of the item was earlier that expected and information on the shipment was great. Three thumbs up!"
"I ordered a video card from this company and after receiving it, I tried it in four different computers and it just came up with artifacts and weird colors on the monitor screen. So I RMA'ed
the thing back to them and they said it tested good. So I would be charged a 15% restocking fee
on top of not being refunded the original $10.69
shipping charge and my cost of $6.98 to ship the
item back to them. All in all I am out of pocket
a total of $31.17 and have nothing to show for it. I can see why this seller has such a low rating, they probably won't be around very much longer! Very bad experience, I must say!
"
"Horrible customer service. I purchase two web cams form this place. One was fine the other was open on arrival. I called the store adn they proceeded to tell me I was lying and I had opened the box. All I wanted was for them to send me an RMA label because they sent me an open package. Now after the "manager" calle dme a liar and pretty much did not work with me at all, they will not respond to a normal RMA request because of course the time does not work. (of course it doesnt thats why someone probably retruned it in the first place). So i end up having to contact my credit card company to dispute the charges."
"I was a victim of "bait and switch" - I ordered 2 Hyundai Imagequest monitors and received 2 cheaper cornerstone monitors instead. I'm still fighting to get refunded and for them to take these monitors back. after much fighting they have agreed, however they want to hold me responsible for return shipping damages even though they paid for shipping and are sending ups to pick up at my location! also, phone support is non-existent, do yourself a favor, avoid this merchant!"
"I purchased a 3COM Wireless Access Point, That was an OEM bulk purchase, but it came with no power source or mounting plate at all. I know bulk means you get none of the software extras or pretty packaging, but it should come with a way to turn the thing on. After ordering a power over Ethernet adapter and getting the thing powered up, I noticed it only supported 802.11b not 802.11G which was advertised. I called 3COM and they didn’t know what the problem with the unit was, but they did inform me that the unit was not new, that in fact it was purchased a year ago. I was told to go back to the vendor and ask for an exchange. After calling several times, I finally got a hold of someone that told me I would have to pay to ship the unit back and they would then check it out and send me it back if it was found to be functioning properly or replace it if it was defective. They told me that 3COM would be a better choice to resolve my problem, since they know the product. I knew this would take a long time because it took almost 2 weeks for me to receive it in the first place and it took over a week for me to get a tracking number. I called 3COM and paid $69.00 to get them to send me another unit and at this point I have not received it."
"I ordered 2 flat panels at a great price. I was nervous about the order after reading ResellerRatings reviews, but everything went fine. I did call first to make sure the items were in stock, since people complained about the website. The salesman was helpful and polite. The items shipped the same day, with tracking. The monitors are brand-new with no dead pixels. I'm very satisfied with the purchase. The price was really low."
"The MP-3 player I wanted was listed and shown as in stock on the website. I was advised later after the order was submitted that not only were they out of stock it was also discontinued. Apparently this company is not organized and was a waste of time for me. "
"I ordered a motherboard from compuvest as it was not available on my normal resellers site My creditcard was charged that day. returning to compuvests site a day later to see any progress but all you can see is 'in process" looking for a way to see my order on their site was fruitless 4 days passed before I finally got a tracking # in my email .. and tho they charged me what I felt was enough to warrant some faster shipping.. ended up with ups ground.. their tracking said on the 30th that it had been picked up in Washington. finally 5 days later shown it had reached Illinois geeze The package showed up well wrapped maybe it could have had more side protection and since I dont have my CPU yet I cant test it Just hoping to god I dont have to try and replace it Sticking with newegg from here on "
"Purchased an MSI motherboard that was advertised as NEW RETAIL on their site. Was sent a refurbised motherboard. (confirmed as refurbised by MSI) Now they want close to 40% of this products value in restocking and shipping fees for a replacement."
"Sent wrong product. Ordered $85 Camera, Recieved cheap Pen Cam. Returned item. Customer service stinks. I hade to return item for exchange at my cost ask to have shipping updated so I could recieve item before christmas. Refused. "
"I'd advice anyone avoid shopping there unless you are looking for problems.
Placed an order, got confirmation email and that's all. Since that more then 8 days have passed and I have not received not even item, but a single email, but they charged my credit card the same day.
It is not possible to hold a live person on phone. They do not answer emails.
If I do not get any update by tomorrow, I'm going to file fraud report with my credit card bank and request money back."
"I ordered 6 Matrox multi-monitor cards from Compuvest and 2 arrived damaged. On one of them, they had placed scotch tape on a transistor to hold it in place. When I requested an RMA I explained each of the defects, but they were immediately returned to me stating they where "physically damaged." Calls to the company where not returned, and I finally received an email repeating that they had been sent back. They represented the cards on the website as new, but they were clearly "refurbished" when they arrived, with 2 being junk that they refused to take back. If you want to get ripped off and have a horrible customer service experience...by all means order something from Compuvest."