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Verified
1/5

2005-11-26

"I ordered an AMD CPU, paying for it in advance with PayPal. I then got an e-mail offering an inferior alternative, saying the item I ordered was out of stock. I cancelled the order and asked for a refund. They agreed, but only gave me a partial refund. Not only do they advertize things they don't have, but then keep part of your money. Then they suddenly forget how to answer e-mails. Thank heavens for PayPal... let them deal with the bums. "

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Being knowledgeable
Making decisions on their own
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Resolving problems
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Overall web site
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Verified
5/5

2005-11-12

"I've nearly always had good experiences with CompuVest. I've
ordered from them for years. My main complaint is that their
website is a little bit difficult to checkout from and it's not as
simple as it used to be. Otherwise I'm very happy with their
service.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-10-03

"We are international Reseller in Germany. We are already doing sucessful business with serious partners overseas.
Now we tried our first order from Compuvest. We ordered stuff for about 8000$. The first anger was that they now wanted a 4% surplus for the credit card charging. They didnt`t tell befor!!
Because we needed the stuff strictly, we confirmed. Then Amex was delained twice(after my enquiry at Amex it was because of an security check). I told Mark, our rep. that it can be ruled after a call at the AMEX office. But now they got rude. I hade no other posibility as to cancel the order, althought I had needed the stuff.
Then I got an email: "We apologize you are not a serious customer."
I`m sorry but a good costumer service seems to be different
"

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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Verified
1/5

2005-09-25

"Item was listed as "New and sealed" on their website. Actual item was opened and used (finger prints all over it!) Refused to give full refund; had to chargeback."

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Verified
1/5

2005-07-12

"Bought three CDRW's because of the great price but when I received them, two of the three would not work and had to be returned.

Because shipping is not covered by the company, even in a case like this where the fault lies with them in sending out defective items, I will avoid ever shopping with them again.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
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Overall web site
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Web site being easy to use

Verified
1/5

2005-06-15

"Buyer beware!
I bought a hard drive that I searched by specific model not by characteristics. The site said that it was a refurbished product. I agreed on the item even if it was refurbished because it had the exact model I needed since I was going to use it to replace the pcb on another hard drive. However what I received was a totaly different hard drive from a different manufacturer and clearly not the same model.
I would characterize this website as unprofessional, they post items they do not have, and when you require them to offer you a solution they yell back at you and hang up on you like you are not worth listening, I was actually very polite and wanted to resolve in the best way possible but instead I got insulted with bad manners.
The reallity is YES, you made a mistake if you ordered from this company, their vey low price will cost you dearly, not only money but disrespect and a bad moment.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-05-05

"Ordered this drive because it was supposed to be dvd-ram compatible. It is not. Here is the description from their website.

http://www.compuvest.com/Description.jsp?iid=88734
Device Type DVD±RW / DVD-RAM drive
Product Description LG GSA 4081B / 4083B - disk drive - DVD±RW - IDE
Rewrite Speed 16x (CD) / 3x (DVD-RAM) / 2x (DVD-RW) / 4x (DVD+RW)

Write Speed 24x (CD) / 3x (DVD-RAM) / 4x (DVD-R) / 8x (DVD+R)
"

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Verified
1/5

2005-04-22

"Purchased two PNY Quadro FX graphics cards from their website. First one arrived about a week later, in an opened box that I assume someone had returned. The second card arrived about three weeks later in OEM packaging, and it was a used item; it still had dust imbedded on the heatsink and fan. Website had listed item as new, in retail packaging."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-04-13

"Horrific experience,

This place is basically a rip off scam. I ordered a high end video card from them and they sent me a similar but lower end product. I wrote and called to tell them they had made a mistake and they RUDELY told me it was my motherboards fault!? I never even opened the box, what does my computer have to do with the wrong product being sent to me!? When I tried to explain it again they hung up on me. I called again and they kept hanging up on me. I wouldn't order anything from them again. STAY AWAY from this boiler room.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2005-04-01

"I would say that I my experience with this company has been OK. Here's why:

The Good: The lowest price on a fast Celeron 100MHz. An excellent price on a matching heatsink-fan. Both products were new, well-packaged, and functioned properly.

The Bad: Items took one full week to arrive via paid UPS Ground. Other items I ordered the same day from other vendors arrived in 4-5 days via free USPS.

I would probably order from them again, assuming they still had good discounts, and I didn't urgently need the item(s) ordered.
"

Detailed Review Benchmark + -
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Resolving problems
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-13

"Site works well, helpful customer service staff. Credit Card Validation had a glitch, customer service followed up to resolve the problem.
"

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Verified
4/5

2005-02-28

"Product was on back order. I was promptly advised by a very nice representative and had a very good email exchange about product's availibility. Product arrived when promised. Very good experience.
"

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Verified
1/5

2005-02-22

"Totally Unfair company. Website clearly states product (video card) includes TV Tuner... Card sent did not. Compuvest said tough luck. You can return it but you have to pay the shipping both ways and you won't get the product you ordered."

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Verified
4/5

2005-02-15

"Fine experience so far, no problems with the service, one item ordered didn't work and was returned for exchange without any hassles.
"

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Verified
5/5

2005-02-09

"This was an excellent shopping experience overall. Great prices, availability of products, on time delivery and good customer service. All I my expectations were met and passed.
"

Detailed Review Benchmark + -
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