"Great experience! I love my new machine. They had some trouble with an authorization of my "virtual" credit card number, which they diligently corrected. Once that was straightened out I got my box delivered early -- over night (before Christmas). I paid for expedited -- not overnight. I'd definitely use them again. Thanks!"
"This is the first time I've ever purchased a custom computer. I had an idea of what I wanted but wasn't sure about a few of the details. The salesperson, Glen, was absolutely awesome in helping me refine my system, making suggestions for improvements where it would help me to better achieve my goal. The system shipped when they said it would and is a great machine. I was wary at first because of the negative reviews of some of ComputerLX's competitors. I took a leap based on their rating here and will never go back to Dell or any other of those guys again. This system is freaking awesome - I'm glad I took the plunge!
If you're reading this and wondering if you should take the same leap; take my advice and do it. The same system would have cost me about twice as much at Dell and would have been a bit subpar given some of the options I was able to get installed having it built by ComputerLX.
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"overall experienced was good no problem so far.
The price was ok, got a little pricey when tried to get everything i wanted in my budget system.
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"Fantastic transaction overall. Custom spec'd computer arrived fast, with tracking number provided. Bill of material matched exactly what I ordered, except they upped the power supply wattage of their own accord - OK with me!
Wires inside case were neatly run and zip-tied out of the way. Professional assembly, not a hack job.
Windows 7 home premo 64bit was pre-installed and I was pleasantly surprised to see all the most recent chipset, LAN, video, audio drivers were installed already! clearly they did not just use the mobo driver CD and instead went to the WWW to download the latest. Original full Windows 7 DVD was included as was mobo driver CD and optical drive OEM utility CD. Unused mobo accessories were thrown into mobo box along with end-flap identification from CPU box.
No SPAM ware, or extra software was installed on the computer - it was fresh and clean. Remainder of my software and hardware installation went flawlessly.
Computer is rippin fast, I'm very happy with it. Used to build my own, but these guys can build it for you and drop it to your door almost cheaper than I could build myself. Well worth the price, a good value.
Only two minor issues I'd like to point out:
1/ when you place an order you get an immediate email confirming they've received the order, but you get no further email notifications that payment was processed and when the part was shipped. However, you can figure out when the part was shipped by checking your order status on their site. I would prefer more regular status emails, even if auto generated. In their defense, when I emailed to inquire status a human did respond within 24hrs so it seems there is someone behind the wall.
2/ the base level case is adequate, but is super thin metal with sharp edges inside and very light-weight (made by BCC, newegg "
"I suspect most reviewers giving high marks haven't actually tried to get support from ComputerLX, which has been very disappointing. I just got a PC from ComputerLX. When it arrived the bios didn't even post - so it clearly wasn't working. I emailed customer support because it was after business hours. I got an automated response saying they would respond in less than 72 hours, but never got anything. I fixed the PC thanks to internet forums indicating that reseating the CPU usually corrects this problem. I emailed support again..same auto response - its been a week and still haven't heard back with so much as a simple apology. They say they burn these in for 48 hours, but it's hard to believe when the PC doesn't even turn on. Again, most disappointing is the complete lack of customer support they market and then fail to follow through with...I can get ignored anywhere, no need to come back to these folks. Back to Best Buy for my next PC!
@Michael Solovey - I understand your point that I could call instead for support, but I have been working through your business hours (thankful for the overtime) and had to resort to email. If email is not answered, it shouldn't be recommended in your packaging as an option for support. I'm grateful for your response and apology and I would have given high marks even with the DOA system if there was any indication ComputerLX had an interest in helping, but why is there is only a response when posted for other potential customers to review?
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"Ordering system allowed for a flexible configuration and prices were very competitive. Delivery was timely and the system performs very well. "
"Everything was as listed. The PC exeeded my expectations. All add-ons were installed and in working order. I would highly recommend this seller and would use them again in the future."
"The computer received as ordered. Runs well. Appears good.
Thanks"
"Sort of a late review, but I'll give it a shot.
Ordered a PC from their eBay storefront. To my surprise, the computer came in before expected (ordered Dec. 18th; received Dec. 22nd). I have no complaints; everything works as advertised.
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"First time shopping with you Fast shipping and my pc works great "
"These guys are great! Highly recommend purchasing from them. Everything was as ordered and works flawlessly. "
"I ordered a gaming desktop from AllPc Zone. I must say it has far exceeded my expectations!! They kept me up to date from my order placed to my order shipped. The unit arrived to my home with no issues at all. Packaged perfect!! I will be buying another one in the coming months!! Thank You!!!!"
"Quick Delivery. Great Service and good computer :]"
"I ordered this computer to replace my 6 year old desktop. Reviewing the other websites I found that you can't custom order everything you want in a computer at most of the sites. ComputerLX has lots of options and their staff helped me configure a computer to meet my specific needs. I received my computer within a week of ordering and I'm very happy with its performance. It's great to have a computer that is not preloaded with a bunch of junk programs. Prices are very reasonable. I highly recommend purchasing from here."
"Great service and products."