"Purchased a Monitor and received it. Upon powering on the monitor it was found to be defective with dead pixels. I shipped the item back to Geeks.com, and was informed that they would send me a replacement. After 2 weeks I received the “replacement”, which turned out to be the SAME EXACT MONITOR with dead pixels.
I contact geeks.com AGAIN and they told me to ship it back to them AGAIN, so I paid to ship it back to them AGAIN. By the time they receive it for the 2nd time it had been over 6 weeks from the purchase date, so I had to purchase a monitor elsewhere because I needed one, which I got without dead pixels. Now they will not give me a refund without a 15% "Restocking Fee".
So not only will they not give me a refund stating that "dead pixels" are common amongst LCD monitors and that there is a disclaimer on their website buried in some fine print somewhere, but they are planning to restock this defective item and sell it to the next poor customer that orders from them. They are knowingly and intentionally selling defective equipment.
Unless you’re ordering a paperweight or toilet paper I wouldn’t purchase from these guys, unless of course you want broken equipment that has probably been returned to them numerous times already.
My RMA# is/was G225667

----UPDATE 10/10/09----
Upon further review Geeks.Com customer service refunded the total amount for my purchase. I'm still out about 6 weeks and 20 bucks to ship the item back but thats all I could ask of them."

"I have been meaning to write this for a few months. The way one of your Technicians has treated me has just been incredible. He has taken care of my issues & put together packages for me which has created hundreds of dollars in more sales for Geeks.com I know him as Fabian O.
He has put together another package for me today that I will be purchasing today & it is due to Fabian helping with what cards, cables & projectors I need to complete my project.
I needed to let someone know & thanks again Fabian!"

"I ordered a wall mount for my 26" LCD TV on Sept 29th and received it the next day. Unfortunately it did not fit (even tho it was rated for TVs up to 28"). I called customer service and they promptly sent me another model with no price increase (it was really $10 more). I was told that I did not have to return the other mount and my new one arrived the next day.
I have never received such great service in all of my on-line purchases. They will be the first place I look for future purchases. :)

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"I bought a refurbished xbox 360 elite from Geeks.com. It showed up, looked great and worked fine for about a month before it got the RROD. I sent it back under their 90 day warranty, their policy required me to pay for the shipping. Three weeks later I got a replacement that looked very rough, made an awful noise, had a broken usb port, and the disc drawer wouldn't work half the time. I don't have the money to pay 30 dollars shipping to get it back to them for a replacement so I am just going to cut my losses and sell it on ebay as is. "

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I was very pleased with the quality of product purchased and the timely shipment.

All is well in bug ville"

"My dealings with Geeks.com has always been a joy as the deals are great, the ordering is simple, and the products arrive quickly!"

"It was not the quickest or easiest thing to do, but my purchase price was refunded when the item malfunctioned and I appreciate that!"

"I purchased DCP851-R -- 8.5 Philips DCP851 Widescreen Portable DVD player from geeks, unfortunately by the time i received the player i found its not working, so i asked for a exchange, they said they will exchange but i have to pay for shipping, then when i received my replacement piece i was really shocked to it, they actually sent a used which is really in dirty condition, when i called them they are saying that they will again replace .... this is the experience i had, when i asked for the refund they initially did not gave me full refund they told they had stocking fee ... so go through if you are buying from computer greek."

"Order was processed quickly. Shipped the following day. The case was just as pictured and described. Very pleased with their service. Have used them before and was happy then too. Good place to find bargains on refurbished and new electronics. "

"I BOUGHT THREE ITEMS ON THIS ORDER AND EACH WAS A HIT. THE MG-EC-21 2.1 CHANNEL MULTIMEDIA SPEAKERS CONSISTED OF THE SMALL WOOFER, AND TWO SPEAKERS THAT WERE NOT ONLY CHEAPER THAN THE SPEAKERS I GOT WITH MY INSPIRON 530S, BUT BLEW THOSE TWO SPEAKERS AWAY. I AM HANDING THE OLD SPEAKERS DOWN TO MY WIFE (LOL) AND KEEPING MY NEW ONES. THEY ARE NOT A DREAM SPEAKER SYSTEM, BUT FOR $16.99, WHAT DO YOU EXPECT? I'M HAPPY, AND PROUD OF THEM. THE USB250-R VERBATIM EXTERNAL HARD DRIVE, WORKED EXACTLY AS ADVERTISED. I HOOKED IT UP, BACKED UP MY FILES, AND AGAIN,IT WORKED JUST AS ADVERTISED. FOR A PRICE OF $34.99, I NEED A FEW MORE. LAST, BUT NOT LEAST, THE BMX-200--CYANICS BLUETOOTH WORKS LIKE A CHARM. I BOUGHT IT FOR MY WIFE AS LOUISIANA HAS MADE IT STATE LAW. DO NOT DRIVE HERE WITH A CELL PHONE TO YOUR HEAD. SHE CHARGED IT, PAIRED RIGHT UP AND AGAIN, WORKS AS ADVERTISED. IT HAS THREE EAR BUDS FROM SMALL TO LARGE, AND THREE CHANGEABLE FACEPLATES. ALL OF THAT WAS A WHOLE WHOPPING $9.99. NOT A LEMON IN THE WHOLE ORDER. I'M VERY HAPPY, AND INTEND TO KEEP AN EYE ON COMPUTER GEEKS FOR ALL MY P/C, ELECTRONIC, ETC. NEEDS. I WOULD RECOMMEND EACH, AND WOULD NOT BE AFRAID TO BY HIGHER END PRODUCTS. I MEAN, IF THESE LOW PRICED ITEMS WORK THAT WELL, JUST IMAGINE THE POSSIBILITIES."

"Where to even start with this company. I have been shopping with Geeks since 2003, mostly without any issues.
I have spent the last 3 1/2 weeks trying to resolve 7 orders placed with them. I ordered a Power Mac G5 tower and a Netgear Wireless Router on 9/1/09. The router was received DOA first, and a replacement was sent. 2nd router would power on, but would drop the Wireless signal after about an hour. The only option they ever gave me was to return for store credit, otherwise I would be losing the $10 in shipping if I asked for a refund. Finally asked them to replace this with another model, which I had to speak to a manager in Customer Service to do, because it was "against their policy"
The first Power Mac G5 optical drive was not working upon receipt. Called in and was told the would order a part from Apple. Worked with Eric and waited a week, and after no contact, called in and was told they couldn't find the drive, and wanted to swap it for a Samsung with half the speed, and no Dual-Layer writing capability. Told them no, and asked to send it back for a replacement.

Second G5 was sent out a week later,(no, really!) and was DoA and wouldn't even boot. Called in to the manager (Rebecca) I spoke with before, and 5 business days later STILL had not called me back. I called in and asked her point blank why she hadn't returned my call and said "I must have *delegated* this to someone". Nice accountability...If you are not even going to dignify someone with a call back, why even give out your extension?

Called my credit card company and got the chargeback on both purchases, and also told them to never approve ANY other charge from them as a vendor. (Permanent blacklist)

I also filed formal complaint with BBB in San Diego County, which is the county that they are located in, and doing business in California.

Take my advice and avoid this company at ALL COSTS! I wish I had. All in all I still have 3 packages in transit because of their complete defective merchandise and they are telling me if they don't receive them in 30 days, they are going to charge my card for them. What is that?, it was YOU who sent out the Fed Ex call tag on your account, with GROUND shipping and no insurance...not my problem that it takes 6 business days to get a package back to you from the East Coast."

"I was treated beyond fairly by Computer Geeks and intend to order from them again. My order proved not to be compatible with my computer. They very kindly refunded me without question and didn't even try to charge me re-stocking or other such fees. Amazingly pleasant and trustworthy company to order from."

"I ordered 3 items form the Labor Day sale and received all at one time very quickly. The prices were great and the items came in good order with no problems at all. I have been ordering with Geeks since they opened in the 1990's and have always been very happy with them. I always check them fist when I need something and usually find what I need at a great price."

"This my second order from Geeks.com and I'm two for two so far. Saw an Athlon 64 4000+ cpu (OEM) $37.99. Order arrived intact 9 days later, just the cpu, but I had heat sink from earlier chip. Installed and works fine. I would definitely order from them again."

"This is my first time ordering. Good experience. Package arrived 9/10 as promised. Haven't opened yet."