"I am very happy with the way I am treated at Geeks .Com. I recieved a product that is not compatible with my laptop and received an RMA immediatly and courteously. The connected me to a tech to see if the right part was available and he was very helpful also. Thanks Geeks.com I will buy from you again....."
"I just ordered 4 items. All but 2 I could use. The digi cam I bought is excellant, the SD card works fine...the 2 other items I could not use. They work but I could not use them for my application. I talked to a very pleasant woman from Computer Geeks who informed me that I would receive an 'in-store credit' for the 2 items I could not use. All is good so far with my first purchases."
"I have bought from them before ok but this last purchase did it for me no more i bought 2 video cards i knew they first came out like in 2008-9 dx10 they said they were new so i bought them only to find they were used.that is just not right."
"My personal experience with this company has been miserable to say the least. My past two orders, I have ordered memory which turns out to be incompatible with the computers I am trying to install it in. Even though, the ram is the same ram required per Gateways computer manual, it renders the computers useless when installed by preventing the computer from even posting. This has happened with 2 types of memory from different mfg's. Ironically putting the older memory back in- the computer runs normal again.
The order I placed before that about a year previously contained an order for two sticks of rambus memory. If you know anything about computers, you know that when installing rimms that you are required to have a matching set of memory. What did they do? They sent me two sticks of mismatched memory that I could not use. I sent it back and had to pay to ship the item back to them after I already paid shipping to get the wrong product to me.
The first order I placed with them, they sent me two of the wrong video cards. I kept them anyways explaining them that I could use them. I paid for them and still had to order two of the correct video cards that I wanted.
All together I think that geeks.com sucks. I called them up a few weeks ago to return the memory that I couldn't use and a young lady answered the phone by saying, "Whats your problem today?!!?" How is that for customer service?
Shipping: Lets talk about the two weeks it takes to get a product that I order from geeks.com when it takes newegg 2-3 days to get products to my door and amazon less then a week. How about the fact that it takes 2-3 weeks to process an RMA with geeks before they either credit my account or give me a refund. As a benchmark, I ordered a 30" lcd from newegg which arrived DOA, not only did they send me a shipping label so that I wouldnt have to pay to ship the product back to them, but I was refunded a credit within 3 days!!
As before, I am tempted to never again do business with geeks again. I swore them off last year, but I was again tempted by their dirt cheap prices on sub-standard merchandise. I have enjoyed my experience with geeks about the same as a nice dress up dinner and drinks with two supermodels at a fancy restaurant that gets ruined by being stuck in the bathroom with diarrhea the entire time.
The only comparison that I have is when I sent a phone to motorola to be repaired with their over night service and they lost it because ups bounced it back due to an improper address labeling. I kept having to call Pakistan or India to try to get them to locate my phone that was sitting in a warehouse dock in Ohio somewhere. It makes perfect sense that they lost my phone for a whole month!
Caveat Emptor!!"
"Used to be one of the best "samll guys" out there but after 10 or more years of doing bisuness with them I have seen their customer service has go to hell with my last few orders. Placing an order is extremely fast, to be blunt - they take your money and ship that order right out. However, while speed is good, lately packing is almost to the extent of "Stuff it into a box with some bubble wrap and ship it out qucik" and seems to be more of a "quantity over quality" issue. Ease of the order and fast turn around aside if there are any sort of tech issues or merchindise that needs to be returned/replaced Computer Geeks is now putting these issues on the lowest priority, sometimes never bothering to reply at all. This is too bad because Computer Geeks was one of the last really good merchants left. I am done telling people to shop with them and done shopping with them myself. It is a sad day when I can walk into the local Walmart and hand over faulty merchindise and get a refund or store credit in less than 30 seconds from someone who may know nothing about computers, "no questions asked", yet a company that used to be run by - well "Computer Geeks", is now seemingly run by telemarketers whose only goal is to "sell, sell, sell" and to ignore any other issues. "
"Great product and fast shipping. I have bought alot of items from geeks.com and in all cases the product was correct and worked well. The shipping was fast. There customer service department was also very helpfull and provided me with the answers I was looking for.
I will continue to shop there."
"As with other recent posters here, I too am a long time customer of geeks.com and I am having problems with them sending me the wrong items and poor packaging of items. They sent me the wrong enclosure on an order from last month. I have sent two emails with no response from their tech support. On my most recent order they sent me the wrong video card. I have to contact them now and it will take weeks to resolve - if I'm lucky.
I will be starting the process of refuting the charges on my credit card.
Also, be aware of their poor packaging. If you order a motherboard it may come in a big barely padded envelope, a box that is a little larger than the motherboard box with no padding or a big box with little padding. I have experienced all three situations in the past six months. I could go on but I guess that's enough for now.
No more orders from me."
"I've dealt with geeks many times before, but had poor experiences with their customer service lately. I've placed 2 orders in the last 2 months.
On the first, they sent me the wrong part. I followed up on this by sending an email to the address the site recommends for this issue and got nothing. A week later I called and they did send the right part packed as poorly as I've ever seen. Beware of the comments about packing here - They are True! I got a keyboard packed in a box that measured 12" Tall x 24" Wide x 30" Long with a handful of air pillows and no other packing.
On the Second, They failed to notify me that my purchase required that I be home to sign for it.
(Never mind that it was the same thing I'd ordered the time before that Fedex left on my porch in the rain.) I called Fedex after they left a hang tag on my door and was told the shipper had to change the routing and that I could not. I called geeks to request they change the routing because I would not be at that address during delivery hours. I was told they would not do that at which point I told them it would be coming back to geeks as I could not take a day off work to be home to sign for it. I was informed that I would have to pay the restocking fees if that happened. So I'm stuck with either time off work or paying the restock fees for their mistake.
Never again.
I'm sorry to see one of my favorites go down, but I guess all good things come to an end. - Off to Newegg."
"I ordered a webcam from Geeks.com, and was sent the completely wrong item. I have contacted them about it several times, and they have ignored all my requests to get the problem rectified."
"I ordered and received a refurbished computer - Asus Essentio - it came with a wireless keyboard but there was no USB transmitter for the keyboard. The keyboard is useless without the transmitter.
I have emailed geeks.com 3 times with NO response from them. I have also tried calling their number only to have paid for a 5-min long distance call to the automated "please hold for the next available bla bla bla" recording.
Terrible, terrible, terrible. I think that they are selling off what they have and forget about customer service. They must not care anymore.
Buy from geeks.com at your own risk!
I should have known I was in trouble when I never received the initial order confirmation email or the shipment tracking email (promised on the order page).
Something is very wrong there at geeks.com
After Kristopher contacted me through this site the problem was finally resolved on 5/30. Returned product and full refund received. Thank you Kristopher. However, not much of an explanation of what's going on there at geeks."
"Very smooth transaction as always. Quick shipping, Item arrived the next day."
"I purchased one of the email speicals along with several other items. During the check out process I failed to enter the promotion code and assumed the product on the invoice was the bundle.
After receiving the shipment, I contacted Coustomer Support and reached an agreement for them to send the items and I would pay the additional shipping. I also purchased several additional items at that time.
I found Computer Geeks to be helpful and friendly.
Thanks."
"Excellent Product and I found the order process quick and easy. Will continue to be a customer"
"Why, my dear, you deduct the amount from my account Total: $ 688.99
Not processed application No. W4260911
There is appropriate evidence to me I have to pay the full amount by Visa card
No. Visa online payment process with
I have
"
"I've been using Geeks.com for my tech purchases for quite some time now and i'm always pleased. The orders are easily placed, the merchandise is always as advertised, the prices are good and delivery is very predictable. The few times i had to send something back i had no problems with Geeks at all. It's a good company in my opinion."