"Horrable Products first keyboard came in DOA replacement Keyboard came in with a sheet saying ?>< and Delete Non Working now why the hell would i want a keyboard that some of the buttons don't work. geeks.com is a crapy company and i'll never buy from them again!!!!!!!"

" I made a purchase from geeks which arrived in very good time, unfortunately the product in the box was not the same as I purchased or that was displayed on the box. I reluctantly called the long distance number, but was extremely satisfied with the results. I will definitely purchase from Geeks again because of their response to my problem as a consumer."

"Very fast service and great attention to detail. Small problem with item solved proto! Great attitude, what a refreshing thing these days!
KPWO, Florida"

"I've been buying from Geeks for several years and couldn't be happier with the service, prices and the items that I've purchased. Geeks has stood behind their products and they have definitely taken care of me, their customer. I'll keep buying here and will be recommending Geeks to my own customers. Thanks for the great service! H. Blake - Owner, Advanced Cyber Technology Services"

"the product was excellent. they shiped out very quick. i got my items the 2 days later. i love geeks.com"

"I have shopped at the geeks for as long as they have been open on the net I have always been happy with the products and serves "

"I have been buying computer parts and accessories from Geeks for the better part of the last 5 to 6 years. They have always been and continue to be the best for discount computer parts. They provide some of the best prices and service around.
With the indicated purchase I had bought an IDE to USB adapter for transferring files between computers, a really nice 480 Watt power supply and a Genica IDE Removable Mobile rack with tray. The completed purchase with shipping was under $35 and it was at my front door within 2 working days.
The mobile rack and power supply are working excellent in my computer and the IDE to usb has been working just fine for transferring files.
My advice would be and usually is to check out geeks for all of your computer parts and accessory needs."

"Excellant value,excellant service. Cheaper than TigerDirect. I'll look here first from now on!!"

"product exactly as advertised, fast shipping..."

"I had ordered a power supply and a motherboard which, according to the website, was brand-new. It was received in a very timely fashion. The power supply was fine with no issues. However, the motherboard was in a badly damaged box and definitely looked used. When I tried it out it would not post.

I called geeks.com and they told me send it back. I received an RMA # almost immediately from them. I sent it back and they confirmed it would not post. They then sent me another motherboard which definitely looked brand-new.

I was satisfied with the customer service. I am not happy, however, that they sent me a motherboard that was clearly used and then I had to pay to send it back to them. Overall, I would give their customer service high marks and the vendor average marks, but this whole thing could have been prevented in the first place had they sent me a new motherboard in the first place."

"Last week I ordered a mini Bluetooth dongle, 2.1 speaker system, and a CPU heat-sink/fan. Perhaps it was not my lucky day, or perhaps it was the mad

rush they had during a “ship4less” sale, in any event all three items ordered were not as they appeared.

Problem #1: The Bluetooth device was not to be found but, the opened plastic container, driver CD and instructions were there, but no device! This was due to the poor job of sealing the package before shipping. The tiny device probably fell out somewhere between California and Tennessee.

Problem #2: The socket 478 heatsink and fan dimensions were a lot larger than the website displayed. It was only supposed to (h)53mm x (w)70mm, what arrived was over (w)100mm x (d)83mm x (h)81mm. There is no way what arrived would ever fit in a low profile case

Problem #3: The advertised 2.1 speaker system should have consisted of two 10W 2.75” full range & 5W tweeter satellites paired with a 6.5” 30W Subwoofer! What arrived was two puny 2W 1.5” x 3” oval shaped drivers paired with a fantastically awful 5W 4” subwoofer. Oh well, live and learn.

The resolution: GEEKS offered me a full refund provided I send the speakers and Bluetooth packaging materials back. Geeks, however is allowing me to keep the gargantuan CPU heatsink/fan... Guess they have no use for it either. Finally they offered me 10% off my next order, and credited $10 right away, though that may not be enough to cover the return postal costs.

Am I disappointed with Geeks this time around? You bet’cha. Would I do business with them again? Almost certainly! For nearly 8 years they have been doing a great job with very little incident all while keeping prices low and variety high. Plus, I can always count on friendly and courteous staff when and if I need to call. A cause for concern is that detailed and correct product information is not being maintained and that during a mad type “ship4less” sale; quality control may have become an issue needing attention.

Sorry, GEEKS, I like ya’ll a lot, but you’ve kinda really let me down this time. Let’s try and make it right next time. Please note that I will do a much better job sealing and sending your package back to than you did for me.


Was told three days ago that I received a refund... Have yet toreceived it. They lied, pure and simple. Tried to help them out by offering an accurate product description of the speaker set. Guess what folks? It's still wrong on their website. Accuracy and honesty is no longer a tennant of computer geeks

It has only cost me $16 to get "nothing" from Computer Geeks. That $10 credit was not enough to cover the shipping costs back to CA, and it was not even a credit... It was partial refund. How insulting!

Though they may have the nicest costomer service, they are however ineffective... Not satisfied at all now and would not recommend them to anyone."

"I have been ordering from Geeks.com for several years now and have been very satisfied with their service. I have had problems with my orders on two occasions which was due to shipping company error and Geeks.com took care of the problem immediately. Thanks Computer Geeks! I give you two thumbs up!

Kimberly :-D"

"Company was very responsive to problem with motherboard. Overnighted a replacement motherboard (in advance exchange). Customer service was very good at handling replacement... said would even credit account for difference in motherboard cost, since refurbished motherboard was in stock, not new, for replacement."

"I've only ordered twice from Geeks.com, and am presently awaiting the shipment of the second order.

I order from them because their prices are goods, and they offer USPS shipping. Many sites unfortunately require courier delivery for international customers, which makes them prohibatively expensive.

They claim orders typically ship within 24-48 hours, and try to ship orders placed before 10am PST the same day. They also indicate international orders may require additional processing time. Unfortunately, it has been my experience on both occasions that this additional processing means days added to the order (not counting weekends).

Perhaps they don't think that an extra day or two matters, given international shipments can take many weeks. In my case however, the typical transit time is usually 7-10 days, even for USPS mail, so this delay is quite significant.

International postage does require filling out a customs declaration, but that alone shouldn't add days to the process.

Despite the delays, I will continue to order from them based on price alone."

"Nice LCD monitor arrived with a rattle and an all white display. It was Friday, after business hours, so I sent an email complaint. When there was no response to my email by noon Monday, I called. Jeanine was very nice and took the information and agreed to send out a replacement immediately. I got an RMA number to use for the return and gave them my CC# with the understanding that if they didn't get the old one back in 30 days I would be charged for the new one. So far so good. I'll be shipping the old one back tomorrow, and hope the new one does not rattle. "