"The item was delivered (A little late, but not by much) in good, working condition. While the site did deliver the item I ordered, which is the number one expectation from a seller, there were a few shortcoming on their part.

They did not send me the tracking number for the package. I emailed them four business days after the order had been processed asking them why I had not yet received a tracking number. They never responded.

I called them many times, durring their business hours and business days. Nobody ever answered. I see that they've denied accusations on the issue of them not answering their phones many times on this site, but call them and see for yourself.

Overall, I would rate the actual transaction mediocre, seeing as how it was a little late on delivery. As for their customer service, I would rate it a zero seeing as how it is virtually nonexistant. "

"Showed in stock when they DID NOT have the product in stock. Charged my credit card. Took over a month to get a credit for something I never received and they charged a 5% cancellation fee on top of that.

Poor service, poor policies, poor delivery.

Stay away from these guys!"

"yes, It's only been 7 business days and 10 normal days since my order. However after reading some of these reviews... I am getting sort of nervous. That it might arrive damaged or come late or not even come at all.

I ordered DMS4 EZI Lite Solderless Mod Chip E.Z.I for $59.99 and the cheapest shipping possible... ($ 3.00 USPS Standard Ground 5 - 20 days) I've been waiting for it everyday and with everyday I get more nervous. It would be nice to know when it would finally arrive and what kind of guarantees I would have if the package arrived damaged. I just have one question for the buyers. Did they arrive safely? Mine is, after all, flimsy modchip. I'm not sure if it will be safe going through all the customs.

I have no real rights to complain since I decided to order using a cheap service, but my nervousness is the same nevertheless.

Another thing is, how can I track my item? Is there a way? They have the track it at the bottom of the page and it leads me to however I don't remember getting any of the https://obc.canadapost.ca/emo/basicPin.do;jsessionid=(otcpcd00_PE1_02)ID1505796892DB0.9179632173637335End Item Number, Reference Number, and such.

I will repost and let you know if my item did arrive on time.

Does anyone know (in business days) the day it will arrive? 19.01.2006 01:36 was the time I ordered them. Including 24 hour processing I'm guessing it'll probably arrive around mid february correct? Perhaps I should have paid extra to get better mailing service, cause the wait is unbearable."

"I received a DMS4 EZI Pro for Xmas from my wife. The FCC cable for the diagnostic LED was missing from the package... No big deal, or so I thought, I'll just contact the company and have one sent. I first submitted a ticket to the shipping dept letting them know I needed the cable (ticket #CQF-45709), but I received no reply other than an automated response that my ticket had been received. I tried several times to call them during the week, during business hours, but the phone was either busy for 3+ hours straight, or there was no answer.
On Jan 05, 2006 I sent another message to them on that ticket, and submitted a second ticket (#CGS-39623) to their RMA dept, because the chip did not seem to be working, and I found out on the DMS forum that a bad batch of chips had been made marked "Italy", which mine was. I never received a reply to either ticket. Eventually the status of both tickets went from "open" to "closed" without any response from Consolesource. (ETA I only sent a total of 3 emails in 10 days for those 2 tickets, so I doubt I was "Flagged as spam." If so, then they SERIOUSLY need to revamp their spam blocker)
I tried calling them several more times, both their toll free and toll number, again DURING BUSINESS HOURS, but either received a busy signal for several hours straight, or no answer other than the phone company saying "Your party is not answering. Please try your call later. We're sorry but your call will now be disconnected 0414." (ETA, My phone number is blocked when I make calls, so if readers see the usual response from Consolesource that "Call logs indicate this customer was calling after hours and on weekends, thus explaining why his telephone calls were unanswered." then that is patently false.)
I can understand that their phone lines might be really busy around the holidays, but it is now over a month later, and I still can't get through.
I'm pretty disappointed at this point, I was hoping that they'd make good on this. I'm not upset that the chip isn't working, that happens sometimes. I'm just upset with the lack of customer service to resolve the problem, especially since they are listed as one of the preferred vendors on the DMS manufacturer's website.
(Edited to add) I have since contacted my credit card company and have had my charges reversed pending their investigation of the situation."

"Order #48490
I ordered on Dec 26th, 2005, and it is now Jan 26th, 2006 and I still haven't gotten anything. I've tried calling them, but all I get is a busy tone everytime. I've also submitted tickets but never got a reply. There's absolutely no customer service available. It even perhaps doesnt even exist.
So let's do a little analysis here. It's already been 30 days since the day I ordered.
Let's say it really does take USPS 20 days to deliver my package. That leaves another 10 days for the order to be processed. So does it really take 10 days for the order to be processed, even when the item is in stock?.

I have patiently waited, but it's been too long. I need a reply."

"Poor service and terrible help. Never received any items. Ordered gameboy accessories that showed as being in-stock. Site stated 24 hour shipping on in-stock items. After ordering, items became "Queued" and stayed there according to the order history. 10 days later, items were still "Queued".

Attempted contact by phone, email, and instant help line. No responses by email or instant help; phone line was off the hook perpetually (Was calling between 10 AM & 5 PM EST).

Definately a poor company. Have requested refund several times but no response. Thankfully, I payed with Visa and can reverse the charges.

BEWARE. Shop somewhere else."

"I have seen a lot of nuisance about console source listed on this site, and would like to address mine. When I first order my item it was listed as in stock. So I am sure that I will be consider slanderous, for now it states shipping when item arrives and that will be an issue of debate. Furthermore, for the record, I would not have ordered the item if it was not in stock. I ordered my item on 12/23/2005 it was placed in blue status meaning processed. There definition is order has been successfully processed and is awaiting shipment. I waited a week and used there ticket request system and emailed the following: My order has been processed for a week just checking when it will be shipped. Order # is 48317. Next, and I may be wrong on this piece of fact but it shortly after my order status went to yellow, which means order is queued. Console Source defines this as an order has been successfully received and is awaiting processed and shipping. I never received a response from this ticket.
I followed up with another ticket on Jan 4th it stated the following:
(Ticket Information:
Ticket ID: QZW-17145
Ticket Key: 1dd65642
Subject: When you were offline (via LivePerson)
Department: Technical Support
Still waiting on an answer for this. It has been in queue stage for a couple days, and processed for a week prior. Is the item in stock or not? When should I expect shipment?) I never received a response to this ticket.
I then sent a follow up ticket on Jan 21st Urgent to their shipping department. It stated the following:
(Not yet received order. Ordered when site said in stock. Now it has moved to ship when available. And never have received the common courtesy to get a reply from the first 2 tickets. Please respond. The 2 other tickets are MQH-42336
When you were offline (via LivePerson)
04 Jan 2006
07:20:48 PM Open
QZW-17145
When you were offline (via LivePerson)
30 Dec 2005
01:47:56 PM Open)
I have still yet heard anything.
What really frost me and makes me upset is they charged my credit card and will not reply to any of my open tickets. I get this strange feeling that this is some boiler room somewhere out of the USA, and really doesn’t care if you get your package or not. This is the first time in my experience that someone has charged me the full amount on an item in what they may consider a pre order. It is slanderous to say this because I don’t know what they think, because they NEVER REPLY.
To anyone thinking of ordering from them I would consider other alternatives. I am hoping I can get a response from this letter.

Sincerely,

Disappointed"

"Good presentation on website. However it took a week to ship product instead of the advertised 24 hours without explaination or any word from consolesource.com people (from what I've read it was due to some issues with the adapters). Beyond that product arrived in good order and even included an updated version beyond what I ordered (I recv'd a Passkey2 instead of the advertised passkey1)."

"BE WARNED! DO NOT BUY FROM THIS FIRM!

Look at their horibly low rating!

Response to their response -

I have never seen a company lie like this one. This firm is definitely a SCAM.

BEFORE you buy from them, try to call their 888 number during business hours and see if you can get through. Try thier live chat, there is no one their. Send and email inquiry about their service.

In their response to me, they say I called after business hours. (My cell phone bill clearly shows the many times I tried to call them during their stated business hours).

They say their email filtered mine out as SPAM. What ligitimate firm would do that. I originally was sending 1 email a day looking for a response. Did they filter me as spam on day 1 for sending 1 email? I never received one reply to me emails or tickets. Do they filter their own tickets as SPAM?

They say I participated in 2 online chats with qualified people. There was no chat, it just closed the window and sent a "while you were out" email.

Keep in mind that this is the first I have heard from them since I placed the order on the 8th.

Original Review -
I am very disastified with this company as of today!

I placed my order on January 8th. The item status was "In Stock". I did not receive any emails stating my order shipped or that there was a problem. I openned a ticket on the 13th, that is not showing in their system. I then opened a ticket on the 18th, another one on the 20th, another one on the 21st and today. I have called during normal bissiness hours only to hear a message state they are not taking calls and it hangs up. I have the telephone records to prove these calls were made during working hours. I have also called after hours to see if anyone may answer. I have emailed individuals directly from a past order that went smoothly. I have emailed support several times. NO ANSWERS to any of the above tickets or emails. This is totally unacceptable.

I have even tried the button on their webpage to chat with a live person. This just send an email stating a ticket was openned and someone will get back to me. NO REPLY to any of these.

I did notice that some past posts on this site have been responded to recently. Maybe, with this bad review, I will get some service.

All the above is not being exagerated. I trully think this company has gone out of business since I cannot reach anyone by phone, email or by openning a ticket or the live chat option on their site.

"

"I placed an order for an in-stock item on December 22nd. After not getting a shipping confirmation within the week, I received notice that the company would not fulfill any orders until January 2nd, a fact not mentioned on their website at the time I placed my order. They had no problems charging my credit card straight away.

On the 2nd I was assured that the item was in stock and would ship out that day. My order had not yet shipped and had been downgraded from "processed" to "queued". No notice was sent to explain this change. The item I had ordered was removed from their product listing. Only after several more emails was I able to determine that the item was out of stock and never to be restocked.

Console Source offered to send me a different item, but I wanted what I had placed an order for and asked that my card be refunded so I could seek out the item elsewhere. At this point, they stopped communicating with me. I followed the steps on their site for submitting a formal order cancelation. This request was ignored. I was only able to get my money back after contacting my credit card company and disputing the charges.

I dealt with unfulfilled promises, unannounced store closings, and unanswered communications. Their toll-free phone number rings busy 24/7. I don't care how good a deal they offer you -- it's not worth it to deal with this company.

EDIT: I see that Console Source makes it a habit to refute unsatisfied customers's claims on this site. While it is their right to offer corrections to libelous claims, I take offense at the insulting manner they attempt to respond with. I have written nothing but a factual account of my experiences with them in this review. I challenge them to dispute these claims:

I received an email acknowledgement of my order on December 22nd. This email read, and I quote, "Your order will be processed within 24 hours and shipped accordingly."

I submitted a trouble ticket on Dec. 27 reading "I'd like to check on the stattus of my order, number 48286. I placed it last Thursday and it looks like it hasn't shipped yet. The item is listed as being in stock - is there a problem with my payment information or other reason it's still listed as processed, awaiting shipping?". I received no response.

On the 28th, six days after my order, I received an email informing me "ConsoleSource.com will continue to accept orders
24 hours a day at http://www.consolesource.com over the holiday season however
shipping will not commence until January 2, 2006."

I submitted a trouble ticket on Jan. 2 reading "I see now that the order has changed from "processed, awaiting shipping" to "queued, awaiting shipping and processing". Isn't that moving a step backwards in the order process?"

I used the Live Chat feature on the 2nd and was informed my order would ship out that same day. When it had not shipped, I logged on to Live Chat again and asked the operator to cancel the order.

On the 4th, a representative emailed me offering to send me a different item from what I had ordered and paid for two weeks prior. I told him that would not be acceptable and to cancel my order. I received no response.

That same day I submitted a cancelation request, as per the instructions at http://www.consolesource.com/support/index.php?_a=knowledgebase&_j=questiondetails&_i=9 reading "I'd like to confirm that order #48286 has been canceled. Using your LiveChat feature, [a representative] was able to take my cancellation request, but I still see the order as "queued" on my account status page. Can you please confirm the cancellation and refund my credit card?

As the item I was charged for is no longer in stock and is now discontinued, I don't expect to pay your 5% cancellation fee, as the reasons for the cancellation are all on ConsoleSource's end. Thank you."

I closed all existing tickets except for the cancellation request. I have received no further communication from Console Source.

These are the facts regarding my order. I can appreciate that they ran out of stock before updating their website, but that doesn't excuse the manipulative and unprofessional manner in which I was thereafter treated.

SECOND EDIT:
I dispute the response "At this point, the customer had also disputed the charges with his credit card issuer. Currently, this customer has received an entire refund for his purchase and has received an additional refund, for which ConsoleSource.com was charged, from his credit card issuer."

Console Source made NO effort to refund my card after I properly canceled my order, per their instructions. My bank credited me for the disputed charge on the 10th. CS's credit occurred on the 24th, only AFTER they saw my negative review on this site. At the same time they finally updated my order status on their website, OVER 20 DAYS AFTER CANCELLING. I have no desire to receive two credits for the charge, and question CS's accounting practices that led to this."

"these guys are a scam. they list items as "in stock", but they arent'. they turn off their phones, and live chat support, and never reply to my e-mails."

"after email from mike i have renewed faith. if you need to email try using the ****@**** and you mite try sending from a different email you could have been flagged as spam. i did this and got an email back within the hour "

"wow..I should have known this website before I made a purchase.

first of all, I am kind of scared of getting reply for this review from Console source, because it seems like they are always right~ =)

its been two weeks since I have ordered the product. It is true, that the website DID mention 5-20days delivery time.. but.. COME ON..

If you want to keep online business in year 2006..you can try to make delivery time close to 5 day...not just buying yourself a time with vague range of delivery days.

and someone pointed out they are canadian website... I didn't know..

But isn't USPS American postal system? Why are you shipping with USPS? (correct me if I am wrong..I am not sure about this issue)

anyway, I don't know how many people will read this review before your purchase. But you should not expect fast shipping from this website.. look towards 20 days upper limit...by the way.. 20days are not just 20 days..it's 20 BUSINESS DAYS.

I am not coming back to this website...don't want to spend 1/12 of the year waiting for the stuff that i paid with MY money..

good luck"

"I ordered an m3 movie player on Jan 3 which was in stock and went with the expensive shipping option so I would get it quicker. after a few days my item had not shipped so I sent an email to consolesoure.com and opened a ticket asking why it has not shipped out since it says in stock. they never responded. I opened another ticket 1 week after placing the order requesting to cancel the order and have received no response back that it was cancelled. I tried calling but the number is always busy. I had heard there might have been something wrong with the shipment which is not consolesource.com fault I just wished they would have emailed me and told me about it instead of finding out at this site. "edit" received email that order was cancelled "

"Where to start!

First off I would like to say that this was a gift to me from my mother for xmas.

I submitted a trouble ticket to consolesource on 12-31-05, as of 5'th of this month there had been no reply to the ticket, so I tried their online support, the lady said that she would look into the problem and have consolesource email me back. It is now 5 days later. As of 1-10-06 I have yet to recive any form of contact from consolesource. Posting here with my dissatisfaction is a last resort, seeing as there are almost immediant replies to problems here.


Edit/Update--

After Subbmitting a trouble ticket asking this company why they lied to everyone here and insulted me, they have yet to reply, nore will I even be bothering checking to see what they have to say.

In short, Don't buy from this place, as you can see from the number of reviews since christmas, these people clearly do not have their store under control.

Last, This is for console source, Stop lying to your cutomers, Just because you aren't in America doesn't mean legal action can't be taken against you.
"