"My first purchase was fast and simple!"
"Very smooth! Very quickly completed!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a smooth and quick experience with us. It's always our goal to provide clarity and efficiency for our customers. Your feedback means the world to us!”
"easy to navigate site and place order"
“Thank you so much for your amazing review! We're thrilled to hear that you found our site quick and easy to navigate. Your positive feedback means a lot to us, and we’re excited that placing your order was a breeze! We appreciate your support and can't wait to serve you again!”
"great web site; easy to navigate"
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found our website fast and easy to navigate. Your feedback means a lot to us, and we're glad you had a great experience. We look forward to serving you again soon!”
"The virtual try on feature is amazing allowing me to keep my glasses on while trying new glasses while keeping my current ones on. So cool. Also, really great prices and tons of options."
“Thank you so much for your fantastic review! We're thrilled to hear that you love our virtual try-on feature! It's designed to make the glasses shopping experience fun and convenient. Plus, knowing you found great prices and so many options just adds to our excitement! We appreciate your support and can’t wait for you to find the perfect pair of glasses!”
"Easy enough but once I receive the product I will know more. First timer!"
"Ordered 2 pairs of glasses, they arrive and upon opening them there's only one pair in the box. I clearly paid for both. Still have not heard from them to let me know what's going on. I just sent them an email but let's see how quick they are to fix this issue .
Even the bill inside the box shows 2 pairs but then one of them crossed out with black marker .
Very upset and disappointed, first time customer "
“Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused. This is not the experience we want for our customers, especially for a first-time purchase. We’ll be reaching out to you directly to review your order and resolve this issue as quickly as possible. Your satisfaction is important to us, and we’ll do everything we can to make this right.”
"The processing fee, which isn’t clearly laid out anywhere except the shipping page is a dishonest way to pad the bill. Just charge what you need to charge to make a buck, don’t sneak in fees to make up for a lower sticker price.
I nearly closed out the tab when I finally figured out where the fee came from. I don’t know that I’ll be back again, I’m still annoyed. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"J'adore cette formule d'achat pas compliqué "
"guest check out option, no paypal"
“Thank you for your feedback. We apologize for any confusion regarding payment options. We do offer PayPal as a payment method during the checkout process. If you're still having trouble, please don't hesitate to reach out to our customer support team. We'll be happy to assist you in completing your order.”
"Very easy to both order and reorder."
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering and reordering process so effortless. Your satisfaction means the world to us, and we can't wait to assist you again soon!”
"Just reordered my 1 year supply of lenses in less than 2 minutes!"
“Thank you so much for your fantastic review! We're thrilled to hear that your reordering process was quick and easy. It’s awesome to know you got your lenses in just under 2 minutes! We appreciate your support and look forward to serving you again!”
"customer service was excellent. very knowledgeable and able to explain the details of the frame size and guided me to the proper frame. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you received such excellent customer service and that our team was able to guide you to the perfect frame! Your kind words about our knowledgeable staff truly mean a lot to us. We’re here to help, and it’s wonderful to know we hit the mark!”
"Great deals with a easy website to navigate through and order exactly what you need. Glad to support Canadian online sales at home. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the process easy and the website user-friendly. It's fantastic to know you enjoyed the great deals and speedy service. Supporting Canadian online sales means a lot to us, and we're grateful to have customers like you! Your feedback inspires us to keep delivering top-notch service.”
"So much better than my supply being monopolized by my optometrist."
“Thank you for your fantastic review! We're thrilled to hear that you found our service quick and easy. It's amazing to know that we could provide you with more freedom and options. Your satisfaction means the world to us!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for sharing your experience! We're thrilled to hear that your first purchase was fast and simple. We strive to make the shopping process as smooth as possible, and it’s fantastic to know we hit the mark for you! We can't wait to serve you again!”