"I always get my orders quickly and accurately. I do find the pice a bit high but slightly comparable to others. I stick with you due to the quick and reliable shipping. For context my contacts have gone up 50 dollars in the last year."
"Ce sera plus facile en français
"
"Id like to see left eye to the left"
“Thank you for your feedback and for choosing our services! We appreciate your suggestion regarding the eye order presentation. While the standard in writing prescriptions is OD (right eye) first and OS (left eye) after, we understand your preference and will take it into consideration for future improvements to our platform. We're glad you found our ordering process quick and easy. If you have any other suggestions or feedback, please don't hesitate to let us know.”
"First time ordering online; cheaper and so easy"
“Wow! Thank you so much for your amazing review! We're thrilled to hear that your first online ordering experience was so positive. It's fantastic that you found our prices to be cheaper and the process easy! We appreciate your support and are here to help anytime you need us. Happy shopping!”
"This was an amazingly great experience! Shopping and price checking was easy and all statements proved to be true…. Cant wait to receive my new lenses! Way to go with the shopping experience. Thanks!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such an amazing experience shopping with us. Making the process easy and enjoyable is our top priority, and it's great to know we hit the mark! We can't wait for you to receive your new lenses, and we hope you love them just as much as the shopping experience. Your support means the world to us!”
"First time ordering contact lenses online. Quickly find the brand and type and fill the prescription info."
“Thank you so much for your fantastic review! We're thrilled to hear that your first experience ordering contact lenses online was fast and easy! It's great to know that you found exactly what you needed and that the process was straightforward. We appreciate your feedback and look forward to serving you again in the future!”
"easy and a very pleasant experience"
"Loved the discount thank you for "
"Will be purchasing here. again"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our service super easy and at a great price. It's wonderful to know that you'll be returning to shop with us again—your support means the world to us! Looking forward to serving you again soon!”
"i tried to apply a discount code - but it was rejected as my order was too low! sounds like the old bate and swtich!"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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"Easy to reorder, great prices!"
“Thank you so much for your fantastic review! We're thrilled to hear that you find our prices great and the reordering process easy. Your satisfaction means the world to us, and we can’t wait to serve you again soon!”
"Thanks Contactsexpress for the quick reorder process and always having valuable coupons to apply to our orders!"
"I have been going back and forth with customer service by email regarding my first order, I was first told to just order different contact type because they are different than the ones I currently have and then I was told that the contacts I picked wasn't even compatible with my prescription so that was time wasted and then I called and I went through all of this again with the customer service rep when I was trying to cancel my order. The rep just kept trying to keep my order and force me to tell them my prescription even though I mentioned I had already done that through email. After going back and forth I finally had cancelled my order but lost on the coupon that would have saved me so much money because my contacts are very expensive due to the high astigmatism. "
“Thank you for sharing your experience, and we're truly sorry for the frustration you've faced. Our intention in trying to update your order was to help you keep the discount and avoid any extra costs. We apologize if this wasn't clearly communicated and for the inconvenience it caused. We will reach out to you shortly, ensuring that you receive the discount you originally had. Your satisfaction is very important to us, and we're here to make things right. Thank you for your understanding and for giving us the opportunity to assist you.”
"Ordering was straightforward and stress-free. "
"despite having autofill, orders were not filled on a timely basis, or at all - kept on having to re-do the order - a bit of a pain "
“Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your auto-ship orders. We understand how frustrating it can be when orders don't go through as expected, and we're committed to making this right. We'll be reaching out shortly to help set up a new date for your auto-ship and ensure everything runs smoothly moving forward.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Merci pour votre retour ! Nous sommes ravis de vous informer que notre site Web est également disponible en français. Vous pouvez sélectionner l'option française en cliquant sur le coin supérieur droit de la page. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !”