"Great service, perfect price and quick delivery "
"Everything is great, however just the chat button for support was usually in the way for my big thumb on my small phone. Mainly when needing to press buttons to move onto the next step/page. "
"Similar experience to other online sellers. Smooth. I was hoping to combine the new customer discount with the autoship discount but unfortunately only could use the one. As a result, I saved $10 from the other company. Hopefully next time I go to reorder I’ll still see savings. "
"Loved how easy it was to place an order and how I was able to order contacts for one eye instead of being forced to order two boxes"
"Love the quick easy way I can reorder my contacts at any time that works for me."
“Wow, thank you for that fantastic review! We're thrilled to hear that you love the quick and easy reordering process for your contacts. It's great to know that our service is making your life easier! We appreciate your support and are here whenever you need us. Happy shopping!”
"My husband asked me to order him more contacts...the next morning your discount email arrived. Perfect timing!"
“Thank you for your fantastic review! We're thrilled to hear that you found our service quick and easy, and that our discount email arrived just when you needed it! It's great to know we could help you and your husband get the contacts he needed. Your support means the world to us!”
"Good stuff and fast shipping."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you loved our products and found our shipping speedy! Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"Difficult to sign in and get information correct."
“We're sorry to hear that you’re having a tough time with the login process and finding the right information. We understand how frustrating that can be. Our team is here to help simplify your experience. If you’d like, we can walk you through the sign-in process or help you access the information you need. Your feedback is valuable, and we want to ensure you have a better experience moving forward. Please let us know how we can assist you further.”
"My first time using contacts express, and I loved it. I had a discount upon check out and I was able to bill the contacts to my insurance provider. Would highly recommend "
“Wow, thank you so much for your amazing review! We're thrilled to hear that your first experience with Contactsexpress.ca was fast and efficient! It’s great to know you took advantage of our discount and that billing to your insurance provider was a smooth process. Your recommendation means the world to us! We're excited to serve you again in the future!”
"I've been ordering from Contact Express for awhile, I never have an issues with my contacts. They typically have a promo code (particularly good for first time customers) and you should qualify for free shipping if you're ordering your contacts for the year. "
“Thank you so much for your wonderful review! We're thrilled to hear that you’ve been enjoying our contacts and prices. It's fantastic that you're taking advantage of our promo codes and free shipping offers! We appreciate your loyalty and your feedback helps us to keep improving. Keep an eye out for even more great deals in the future!”
"Twice now you have accepted my order and charged me for it before following up to tell me you don't have my prescription. Get it together. I thought ordering online would be quicker and more convenient, but the opposite is actually proving to be true.
If you can't confirm inventory prior to accepting an order, at the very least don't process the charge until the order has shipped. It's insane."
“We apologize for the unexpected delay with your order. Unfortunately, our system does not store card information on file, which means we do not have the capability to back-charge. However, we want to assure you that we also do not impose any cancellation or restocking fees. We understand the inconvenience this delay may have caused, and we sincerely apologize for any frustration it may have caused. Please rest assured that we are working diligently to expedite the processing of your order.”
"Competitive prices and very easy to find the product that I needed."
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you found our process quick and easy, and that our competitive prices helped you find exactly what you needed. Your satisfaction is our priority, and we can’t wait to serve you again!”
"fast, easy and convenient! great experience"
"I had to reorder as the contacts I wanted were out of stock, you offered little help, and I couldn’t use the 30% off coupon which is crap as what I wanted you didn’t have"
“We sincerely apologize for the frustrating experience you've had. This is certainly not the level of service we strive to provide. Our team will reach out to you shortly to help resolve the situation and ensure we address your concerns. Thank you for bringing this to our attention, and we’ll work to make things right for you!”
"It was great, thank you. Was looking all day before this site."
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Wow, thank you so much for your amazing 5/5 star review! We're thrilled to hear that you had such a positive experience with our service. Providing great service at fair prices and ensuring quick delivery is what we strive for, and it's fantastic to see that reflected in your feedback. Your support means the world to us!”