"placing the order was very easy and I love the option to claim through my insurance right on the website!"
"Great service. Would love help in unlocking more discounts or promotions! Thank you "
"Not honouring discount code texted To Me. "
"You're too expensive this is my last order I just didn't have time to shop around"
“Thank you for sharing your thoughts. We understand that pricing is an important factor, and the cost can vary depending on the manufacturer’s price point. However, we do offer discounts and promotions that may help lower the overall cost. Our team will reach out to provide assistance and see how we can help with the orders. We appreciate your business and hope to assist you again in the future!”
"Quick easy, painless ordering "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you had such a quick and easy ordering experience with us. Your satisfaction means the world to us, and we're excited to keep providing you with the best service possible!”
"Immediately impressed by my first-time purchase and the money I saved by a quick search for a better option to the regular online place I've used for years. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with your first purchase and that you saved some cash! It's always great to find better options, and we're so glad you chose us. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Very well designed and easy to use checkout process - took 5 minutes and my contacts were direct billed and on their way. Only cost me $40 out of pocket and saved me at least 15 minutes of paperwork submitting a manual claim and waiting weeks for a refund! All things should be this easy."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our direct billing process so easy and efficient! Saving you time and making your experience seamless is exactly what we aim for. We're glad you enjoyed the quick checkout and that it saved you from the hassle of paperwork. Your kind words motivate us to keep delivering the best service possible!”
"My order was easy to fill and was in the checkout fast "
“Thank you so much for your amazing review! We're thrilled to hear that you found the ordering process quick and easy. Your satisfaction is our top priority, and it's fantastic to know we hit the mark for you! We appreciate your feedback and look forward to serving you again soon!”
"I tried the « Bill to my insurance » feature, but it didn’t work"
“Thank you for bringing this to our attention. We apologize for the trouble you experienced. Our team will investigate the issue and reach out to assist you in resolving it as soon as possible. If you need immediate assistance, please don't hesitate to contact us. We appreciate your patience!”
"First time ordering but I was surprised with the processing fee tacked on at the end of the order - I left a comment to say this and was contacted by Maria right away who refunded the processing fee promptly. Placed the order on Thursday and received the order by Tuesday, which was great! "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Quick and easy to reorder. Good promotional price."
"Was able to reorder my lenses quick and easily and for a great price!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our order process quick and painless. It's fantastic to know that you were able to reorder your lenses with ease and at a great price. Your satisfaction means the world to us! We can't wait to serve you again soon!”
"I literally had one minute to place the order and it was done perfectly"
“Wow, thank you so much for your amazing review! We're thrilled to hear that your reorder experience was quick and seamless. It’s fantastic to know that we could help you save time while ensuring everything was done perfectly! Your satisfaction means the world to us, and we can’t wait to serve you again!”
"Great contacts and they are easy to refill and come fast!"
“Wow, thank you for the fantastic review! We're thrilled to hear that you love our great prices and speedy delivery. It's wonderful to know that you're enjoying our contacts and finding the refill process easy. Your satisfaction means the world to us! Keep enjoying those perfect peepers!”
"Simple and efficient way to order online! "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our service hassle-free and efficient. Making online ordering easy for you is our top priority, and your feedback truly motivates us to keep it up. We can’t wait to serve you again!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for reaching out and letting us know about the issue with your discount code. We apologize for the inconvenience this has caused. Our team is currently looking into the matter, and we will contact you shortly to assist with resolving this. We appreciate your patience and understanding!”