"Have been buying my contacts through you guys for years. My eye doctor can't get the brand I used to get anymore but you guys have it and now that you can even do my insurance payment, I'm thrilled!"
"Ne pas pouvoir avoir le rabais de 30% "
"Easy to use their site. Very satisfied "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to use and that you’re very satisfied with your experience. Your feedback motivates us to keep providing the best service possible. We can’t wait to see you again!”
"Very easy to use. I highly recommend to all future customers."
"Great products but doesn't direct bill Blue Cross sadlly."
"Pretty straightforward. my contacts were on sale for my first purchase so i was told i can call back and they would honor the first time purchase discount for me in the future. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with your first purchase and that you found our sale on contacts. It's awesome that you can take advantage of that first-time purchase discount for future orders! We can't wait to serve you again and provide you with more great deals. Your support means the world to us!”
"will always reorder from this company....quick and trustworthy"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Your trust and loyalty mean the world to us, and we can't wait to serve you again soon!”
"Web site is hard to navigate, address and payment said incorrect 3 times before finally accepting exact same information "
“We're sorry to hear about your frustrating experience with our website. We aim to make the purchasing process as smooth as possible, and it's disappointing to learn that we fell short in your case. Your feedback is valuable, and we will work on improving the navigation and payment processes. If you need immediate assistance or have further concerns, please reach out to our support team so we can help resolve any issues you faced. Thank you for sharing your thoughts with us.”
"So simple to use the site and order my lenses! Cheaper than other sites too! Looking forward to getting them in the mail! "
“We're thrilled to hear you had such a positive experience with our site! It's fantastic that you found it quick and easy to order your lenses, and we love that you noticed our competitive pricing. Thank you for choosing us, and we can't wait for you to receive your order!”
"What the heck? Super annoying to have another $10 tacked on at the end. Felt like gouging. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Very easy to order and pay for contact lens."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process so easy and efficient. Your feedback means a lot to us, and we're excited to continue providing you with a seamless experience. Happy shopping for your contact lenses!”
"The order took less than 5 minutes. I filled out my prescription, picked my lenses and got my contacts ordered all from my phone whilst waiting for my optometrist. "
"So easy to order and great discounts for new clients! They now have my business! Faster shipping than my previous supplier too!"
"Assez bon par contre il y a des frais supplémentaires à la fin qui change le prix ."
“Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez trouvé nos services assez bons. Nous comprenons que les frais supplémentaires peuvent être une surprise, et nous nous efforçons d'être aussi transparents que possible à ce sujet. Votre avis est précieux et nous aide à nous améliorer. Nous espérons vous revoir bientôt !”
"From the moment I started to the Confirm Order button, less than 5 minutes!"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”