"Great service. Always have my prescription in stock.Fast shipping."
"not sure why the processing fee is not included right up front"
“We appreciate your input regarding the processing fee transparency and will definitely work to make that information more visible for our customers. At the moment, we display all processing and shipping fees at checkout before placing an order. We appreciate your business and your understanding.”
"Good service and competitive prices"
“Thank you for your amazing review! We're thrilled to hear that you had a great experience with our service and found our prices competitive. We appreciate your support and look forward to serving you again in the future!”
"online purchasing was less than pleasing. I was emailed a code HELLO and then I could not use it. If I can use the codes offered, don't send them to me!"
“Thank you for your feedback. We sincerely apologize for the inconvenience and confusion caused by our promotion system. We strive for accuracy and understand your frustration. Our goal is to provide promotions that cater to all customers and orders. We will reach out to you directly to resolve this and ensure a satisfactory outcome.”
"Easy to order and navigate through lists"
“Thank you for your amazing feedback! We're thrilled to hear that you found our website easy to use. Your satisfaction is our top priority, and we can't wait to serve you again in the future.”
"It’s easy to use and deals to the max!"
“Thank you so much for your awesome review! We are thrilled to hear that you love our promotions and find our website easy to use. We appreciate your support and hope you continue to enjoy shopping with us for great deals!”
"New order for new prescription. Was fairly easy to order. Thank you"
“We are thrilled to hear that your experience ordering your new prescription from Contact Express was fairly easy! Thank you for choosing us, and we appreciate your 5-star review!”
"Very quick and easy to order my contact lenses with my prescription."
“Thank you so much for your wonderful review! We are thrilled to hear that you found it easy and quick to order your contact lenses online with your prescription. We appreciate your feedback and hope to continue providing you with excellent service in the future.”
"Always a pleasure doing business with a company that has exemplary customer service!"
“We are thrilled to hear that you had a great experience with our team! Thank you so much for the 5-star review and for choosing Contactsexpress.ca for your needs. We look forward to serving you again in the future!”
"Rapide et efficace
Je recommande. "
“We are thrilled to receive your 5/5 star review! Thank you for recommending Contactsexpress.ca. Your satisfaction is our priority, and we are committed to providing fast and efficient service. Thank you for choosing us!”
"I have always had great service with the exception of one time."
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you have had great service with us. We truly appreciate your feedback and will strive to make sure that every experience with Contactsexpress.ca is exceptional.”
"Best price, fast and easy process. Recommended!!"
“Thank you so much for the amazing review! We are thrilled to hear that you had such a positive experience with us. We are always striving to provide the best prices and the easiest process for our customers. Thanks for recommending us!”
"Super easy to order ! Great mobile experience "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found ordering with us super easy and loved your mobile experience. We appreciate your feedback and look forward to serving you again soon!”
"I will place my order all the time"
“Thank you so much for your fantastic feedback! We're thrilled to hear that you find us reliable and that you'll be placing orders with us regularly. We truly appreciate your support and look forward to serving you again in the future.”
"There is a discount HELLO and another for HELLOPLUS. One is less than the other so not sure which one to use."
“Thank you for your feedback regarding the discount options. We apologize for any confusion. The HELLOPLUS discount is 5% less than the HELLO discount, but it includes a free pair of sunglasses with your purchase. We encourage you to choose the option that best suits your needs. If you have any further questions or need assistance, please feel free to reach out. We're here to help!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for the amazing review! We are thrilled to hear that you are happy with our service and that we always have your prescription in stock. We also appreciate your kind words about our fast shipping. Your satisfaction is our top priority, and we look forward to serving you again in the future.”