"Easy and fast - however, I need the contact lenses by Wednesday Nov 28 and there is no guarantee on express shipping I can get them by then!"
"It was easy enough; will see how good the contacts fit!"
"Very expensive shipping and processing "
"Because of where I live I was forced to pay extra money to get my ordered delivered by another courier other than Canada Post even though your website claims that you would get my order delivered quick. What a scam."
“Thank you for your feedback, and we apologize for the inconvenience you’ve experienced with your delivery. We understand your frustration regarding the use of Canada Post. Unfortunately, due to specific delivery areas, Canada Post is the only carrier available in some locations, and the delivery cost remains the same across all carriers. That said, we want to ensure that you have the best possible experience, and we will reach out shortly to explore alternative shipping options. We appreciate your understanding and patience, and we’re committed to finding a solution that works for you.”
"Love buying through this service, always have promos going on making re-ordering affordable, fast and convenient."
"The free shipping is misleading as there is a processing fee calculated in the end. Please be more transparent upfront."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"After placing my order for prescription eyeglasses, contacts express informed me 3 days later that the specific frame was out of stock.
Contacts Express then proceeded to substitute a completely different frame on my order without my permission.
The substituted glasses (that I never ordered) were then shipped to me with an incorrect prescription. Their response? “Sorry about that.”
Unbelievable.
Will be returning the order and taking my business elsewhere.
Buyer beware - sub par customer service, hidden ‘processing’ fees and terribly slow processing/shipping times."
"I like that you direct bill my insurance"
"ease to purchase, fast shipping and good discounts."
“Thank you so much for sharing your fantastic experience! We're thrilled to hear that you found the purchasing process simple and quick, and that you enjoyed our fast shipping and great discounts. Your feedback means the world to us, and we can't wait to serve you again soon!”
"It's just so easy to reorder and there is always a discount"
“Thank you so much for your amazing review! We're thrilled to hear that you find reordering easy and that you enjoy our discounts. Your satisfaction is our top priority, and your feedback motivates us to keep providing the best service possible. We’re excited to continue serving you!”
"It was easy order my contact lenses."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our website easy to use and that ordering your contact lenses was a breeze. Your satisfaction means the world to us, and we're excited to continue providing you with a seamless experience!”
"So quick to place this order! Can't wait to have mu contacts right away!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the ordering process so quick and efficient. It's our goal to make everything as easy as possible for you. We can't wait for you to receive your contacts and hope you love them! Your excitement is contagious!”
"The process is easy and fast, my only complaint is that my insurance company us not listed, so I cannot bill directly"
"Easy sign up. Your pricing seems much more affordable then other companies."
"Very quick and easy to order. Great discount and free shipping!"
“We're thrilled to hear that you had such a fantastic experience with your order! It's awesome that you found the process quick and easy, and we're glad you took advantage of the great discount and free shipping! Enjoy your new Baush and Lomb Daily contacts, they're a great choice! Thank you for sharing your excitement with us!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback. We also offer discount codes that may help reduce the overall cost. We’ll review your order and reach back to assist you in applying any available discounts to help with the final cost. Thank you for your patience, and we’re here to help!”