"So easy and less expensive then ordering from my eye doctor, I got a 9 month supply for less $ then what I was paying for a 6 month supply "
"It gave me a coupon upon transaction and then. Terminated the coupon and wouldn't let me update another coupon. Charged me full price. Customer service called me and wanted to make things right. Sure shows they go over and above for thier customers. Highly recommend!!"
“Thank you for reaching out to us and providing your feedback. Currently, our system only allows one coupon to be used per transaction, which might have caused the issue you encountered. We will have a team member contact you shortly to assist you with applying the discount to your purchase. We appreciate your patience and understanding, and we hope to resolve this to your satisfaction.”
"Would be nice to be able to purchase contact solution as well"
“Thank you for your feedback about the lack of contact solution available for purchase on our website. We appreciate your suggestion and will definitely take it into consideration as we continue to improve our product offerings. Our goal is to provide a convenient and comprehensive shopping experience for all of our customers, so we will explore the possibility of adding contact solution to our inventory.”
"Thanks for ease of use of website and ordering, such a quick shopping experience!"
“Thank you so much for the amazing 5/5 star review! We are thrilled to hear that you found our online ordering process to be a breeze and that you had such a quick shopping experience. Customer satisfaction is our top priority, and we are grateful for your feedback.”
"Very good customer service. The website is well done. The coupon with deals are appreciated."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our customer service proactive and efficient, and that you appreciated our well-designed website and coupon deals. Your feedback means the world to us!”
"Great service. Always have my prescription in stock.Fast shipping."
“Thank you so much for the amazing review! We are thrilled to hear that you are happy with our service and that we always have your prescription in stock. We also appreciate your kind words about our fast shipping. Your satisfaction is our top priority, and we look forward to serving you again in the future.”
"not sure why the processing fee is not included right up front"
“We appreciate your input regarding the processing fee transparency and will definitely work to make that information more visible for our customers. At the moment, we display all processing and shipping fees at checkout before placing an order. We appreciate your business and your understanding.”
"Good service and competitive prices"
“Thank you for your amazing review! We're thrilled to hear that you had a great experience with our service and found our prices competitive. We appreciate your support and look forward to serving you again in the future!”
"online purchasing was less than pleasing. I was emailed a code HELLO and then I could not use it. If I can use the codes offered, don't send them to me!"
“Thank you for your feedback. We sincerely apologize for the inconvenience and confusion caused by our promotion system. We strive for accuracy and understand your frustration. Our goal is to provide promotions that cater to all customers and orders. We will reach out to you directly to resolve this and ensure a satisfactory outcome.”
"Easy to order and navigate through lists"
“Thank you for your amazing feedback! We're thrilled to hear that you found our website easy to use. Your satisfaction is our top priority, and we can't wait to serve you again in the future.”
"It’s easy to use and deals to the max!"
“Thank you so much for your awesome review! We are thrilled to hear that you love our promotions and find our website easy to use. We appreciate your support and hope you continue to enjoy shopping with us for great deals!”
"New order for new prescription. Was fairly easy to order. Thank you"
“We are thrilled to hear that your experience ordering your new prescription from Contact Express was fairly easy! Thank you for choosing us, and we appreciate your 5-star review!”
"Very quick and easy to order my contact lenses with my prescription."
“Thank you so much for your wonderful review! We are thrilled to hear that you found it easy and quick to order your contact lenses online with your prescription. We appreciate your feedback and hope to continue providing you with excellent service in the future.”
"Always a pleasure doing business with a company that has exemplary customer service!"
“We are thrilled to hear that you had a great experience with our team! Thank you so much for the 5-star review and for choosing Contactsexpress.ca for your needs. We look forward to serving you again in the future!”
"Rapide et efficace
Je recommande. "
“We are thrilled to receive your 5/5 star review! Thank you for recommending Contactsexpress.ca. Your satisfaction is our priority, and we are committed to providing fast and efficient service. Thank you for choosing us!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your fantastic feedback! We are thrilled to hear that you found our ordering process easy and cost-effective. Providing great value to our customers is always a top priority for us. We look forward to serving you again in the future!”