"Took less than 5 minutes to find my contacts, input my prescription and order. Couldn’t have been easier"
"APPRECIATED THE FIRST timer discount. wish the standard shipping was cheaper. "
"I paid 200$ for new contacts and my receipt, shipping info is nowhere to be found"
"easy to put in and take out these contacts keep me playing some good basketball and as a fielder in fastball. I only wear contacts for sports, and wish I had worn them in my teens for basketball as I shoot better now with contacts than I did without any prescription glasses/contacts in high school!"
"needed a few tries for my address"
"website fast and easy to use. will recommend"
"Why is there a $9.95 "Processing Fee" for an online order? And I only find out about it after I've entered the order and payment info? This is my last order unless that is removed."
“Thank you for your feedback. A processing fee is charged however it is not hidden in any way. We try to make the processing fee as evident as possible however since the processing fee represents a percent from the total price of your contacts it cannot be calculated until you add your items to the cart. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order.
Even considering this fee, we guarantee our total price to be the lowest on the web, and it's backed by a 7 day price guarantee which can be viewed at:
https://www.opticontacts.com/priceguarantee7.html
Thank you for choosing OptiContacts.com”
"fast order, no problem to order"
"5 star.........................."
"Found my lenses at an awesome price, better than my optician"
"So simple to Order -
I would like a little more of a discount , because I'm a previous customer.....
I never understand why new customers get more.... "
"I hate the advertising of discounts when they only apply to over $129.00 - what about those of us who only spend less than that? aren't we customers too?"
“I'm sorry to hear that you are disappointed with our discount policy. We appreciate your feedback and will take it into consideration for future promotions. We strive to provide value to all our customers, regardless of their purchase amount. An agent will contact you shortly to assist you with this matter. Thank you for bringing this to our attention.”
"Direct Billing was fast, easy, and without issue."
"It was super easy to order my contacts. "
"Pretty fast and straightforward"
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you for your feedback. We appreciate your business and want to keep you informed about your order.
Please note that the receipt and shipping information will be available in your account once your order has been shipped. In the meantime, one of our agents will be in touch with you shortly to provide further assistance and answer any questions you may have.
We apologize for any inconvenience this may have caused and appreciate your patience.”