"Quick and easy order process !"
"Quick and easy, great website and great shipping."
"Your team does a great job making the reorder experience near frictionless and easy for lazy user. While the constant spam is a bit annoying at times I guess it works. This time in the order flow I got a red pop up at the payment section with a venmo error. This didn't affect the order. Not sure why that error was shown, could see to handling that better. Cheers "
"Finding what I needed was quick and easy."
"Easy to order
Love those contacts lenses "
"Needed as emergency and made it so easy and quick"
"Best place online to purchase contacts. Good stuff!! THANKS!!"
"convenient and trustworthy!!"
"I was impressed with the price of contacts on your website. I saved 50% and will be back when I need to buy some more"
"A few quick taps and my reorder is on its way with a discount ! Been using contacts express for a few years and very happy with products and service!"
"Always easy to navigate, fair pricing"
"Thank you so much for the great customer service "
"Was a great selection, but would be nice to have some way to give a shopper an opinion as to which contacts might suit them better for each reasons. Coming into this website a new person buying contacts I have no idea about brands or types."
"It was a breeze to purchase my contacts. And I appreciate the first time buyer discount"
"20% off all orders.
I first ordered 6 months of contacts then was told I was short $9 to get the 20%.
Not very impressed."
“I'm sorry to hear about your experience with the discount on your order. It sounds frustrating to be told you were short $9 to qualify for the 20% off. An agent will contact you shortly to assist you with this matter and ensure it is resolved.
Thank you for your patience and understanding.”
A rep from Contactsexpress.ca, KitsCS, has responded:
“We appreciate your feedback regarding the selection process for contact lenses. It's important to note that selecting the right contact lenses should indeed be guided by your eye care professional's recommendations, especially considering factors like brand and type that can impact your eye health and comfort.
While we strive to offer a variety of options to suit different needs, we always recommend following your doctor's instructions when purchasing contact lenses. If you have any questions about specific brands or types of lenses, we're here to provide general information and support.
If there's anything else we can assist you with, please feel free to reach out.”