"I was sent a 25% off code directly to my texts and clicked to use it and it was revoked"
"Easy to reorder and quick! Just wish shipping was a bit less and not sure what the handling fee means …but all in all it’s still more affordable than a brick and mortar store front. "
“Thank you so much for your fantastic review! We're thrilled to hear that reordering with us is quick and easy for you. We appreciate your feedback on shipping costs and handling fees, and we'll definitely take that into consideration. We're so grateful for your support and look forward to serving you again soon!”
"I needed to buy Acuvue Oasys Max lenses today. did a lot of searching and Contactsexpress.ca gave the best prices by far!"
“Thank you so much for your amazing review! We are thrilled to hear that you found the best prices for Acuvue Oasys Max lenses on Contactsexpress.ca. We appreciate your support and look forward to serving you again in the future.”
"Reordering for myself and my son is always fast and easy. Shipping is fast within Canada. So much less expensive AND faster to my door than my local eye doctor."
"Unfortunately I’m a Toric astigmatism lense wearer… and have a specific base curve of 8.70 and with that in mind could only find ONE brand with my measurements of 6 lenses per box (each eye is a different strength) for 220$. I thought this was a website for better pricing to help the average consumer but I guess not "
“Thank you for sharing your feedback with us. We strive to provide the best prices and understand your concerns regarding the cost of your specific lenses.
An agent will contact you shortly to offer further assistance and discuss potential solutions.
Thank you for your understanding.”
"There IS NO DISCOUNT to buying these. 15% or 20% barely covers the tax.
I'm never going to auto subscribe!!"
“I'm sorry to hear that you are disappointed with the pricing on our website. We strive to provide competitive prices and discounts to our customers. Your feedback is valuable to us, and we will take it into consideration to improve our services. One of our agents will contact you shortly for further assistance. ”
"Able to order just one eye. Few sites offer this."
"10/10 highly recommend, I do miss the free sunglasses with my orders but all good "
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear you highly recommend us. We'll definitely take your feedback about the free sunglasses into consideration. We appreciate your support!”
"Contacts are SOOOO expensive - ESPECIALLY in Optometrist offices - and Contacts Express makes it so incredibly easy to find and order exactly what you need. And they truly DO have the BEST prices - trust me, I have done my research!!! I love to save money (who doesn't?!?), and it's also really nice that I don't have to go in to get them - I can just sit at my desk and order away!"
“Thank you so much for the amazing review! We are thrilled to hear about your positive experience with Contacts Express. We're delighted that you find our prices competitive and our ordering process convenient. We appreciate your support and look forward to serving you again in the future!”
"Great service. Great quality. Fast shipping. "
“Thank you so much for your amazing feedback! We are thrilled to hear that you had a great experience with our service, pricing, and shipping. We truly appreciate your support and look forward to serving you again in the future.”
"Simple, easy, and half the price of optometrist office."
“Thank you so much for your wonderful review! We're thrilled to hear that you found our service simple and affordable. We appreciate your feedback and look forward to serving you again in the future.”
"Why do you give bigger discounts to new customers and not loyal re users"
“I'm sorry to hear about your frustration with the discount codes. We value all of our customers, both new and loyal ones, and strive to provide fair and equal discounts for everyone. We appreciate your feedback and will take this into consideration for future promotions. One of our agents will contact you for further assistance. ”
"Easy to order, cheap, and fast delivery "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our service. Your feedback means the world to us, and we look forward to serving you again in the future.”
"Never had any issues with my orders."
“Thank you so much for your positive feedback! We are thrilled to hear that you have had a great experience with us and that we have been able to provide you with dependable service. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations with each and every order.”
"Hi,
Actually I was mislead by someone who told me last time that my order would be repeated and I'll pay same or better price than last time. Unfortunately It did not happen.
The price of the lenses by %20% which is almost undermined the promotion..
Overall your pricing is not fair at all.
"
“I'm sorry to hear about your disappointment with the pricing of your order. We strive to provide fair and competitive prices for all our products. ! One of our agents will contact you shortly for further assistance.. We are here to help and address any issues you may have. Thank you for sharing your feedback with us.”
A rep from Contactsexpress.ca, KitsCS, has responded:
“We sincerely apologize for the issue you experienced with the 25% off code sent to you via text. We understand how frustrating this must be.
An agent will contact you shortly to assist you with this matter and ensure it is resolved.
Thank you for your patience and understanding.”