"Just fine, nothing special.."
"Every discount code or promotional email that says you get —— deal, you do not. Very annoying to have 3-4 discount codes that are suppose to be for you that don’t work unless you’re making a big purchase. “ welcome-free shipping- NOT” “ use Hello to get 30%- NOt” “15% off all contacts- NOT”"
“We apologize for the inconvenience and frustration caused by the promotional offers not working as expected. We understand how disappointing this can be.
To address this matter, one of our agents will contact you shortly to discuss a special promotion tailored to your needs. We appreciate your patience and thank you for bringing this to our attention.”
"picking out lenses and insurance claims was fast and efficient"
“We are thrilled to hear that you had a fast and efficient experience with us! Thank you for taking the time to share your positive feedback. We appreciate your support!”
"Good…………………………. …………………….."
“Thank you for taking the time to leave us a review! We appreciate your feedback and are thrilled that you had a positive experience with us. If there's anything else we can do to make your experience even better, please let us know.”
"Website is easy to navigate, makes ordering new contacts simple. Regular discounts offered, always a great price. Orders always come quickly as well."
“Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you find our website easy to navigate and ordering process simple. We're also glad that you appreciate our regular discounts and fast delivery service. Your satisfaction is our top priority, and we look forward to continuing to provide you with great products and service in the future.”
"Easy to order. Wish ABC was part of the direct billing"
“Thank you for your awesome 5-star review! We're so glad to hear that you found ordering with us easy. We'll definitely take your feedback about direct billing into consideration. Thanks for choosing Contactsexpress.ca!”
"Quick and easy to update info assle free reorder with discount love it !!!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you found our platform so convenient and hassle-free. We appreciate your support and look forward to serving you again in the future!”
"I have been using the services you provided for over two years now and I am very satisfied. I will continue to do so. Thank You!"
“Thank you for your incredible feedback! We are thrilled to hear that you have been satisfied with our services for over two years. We truly appreciate your trust and loyalty. Thank you for choosing Contactsexpress.ca!”
"Great lenses and a great price."
“We're thrilled to hear that you had such a positive experience with our contacts! Thank you for taking the time to share your feedback. We're so glad that you found our lenses to be great quality and at a great price. We appreciate your support and look forward to serving you again in the future!”
"Ordering process is easy and they keep records of your previous eye exams "
“Thank you so much for sharing your experience with us! We are thrilled to hear that you found our service reliable, fast, and easy to use. We appreciate your support and look forward to serving you again in the future!”
"The online system you guys have is fast and simple to use, I liked the couple of different options for paying and the pricing was really good. "
“We are thrilled to hear that you had a positive experience using our online system! Thank you for your kind words and for choosing Contactsexpress.ca for your needs. We appreciate your feedback and look forward to serving you again in the future.”
"Went very smooth and thank you for the welcome discount!"
“We're thrilled to hear that your experience with us was super easy and smooth! Thank you for your positive feedback, and we're so glad you enjoyed the welcome discount. Happy shopping with us!”
"15% off my aaaaaassss. I need to spend x amount of dollars for the discount? Grow up. "
“Thank you for your feedback. We understand your frustration regarding the discount codes. Some of our coupons do require a minimum spend to apply, but we also offer codes that can be used without a specific amount required. We will give you a call shortly to assist you further and help find a suitable coupon.”
"Placed another order, but billed directly to insurance provider for the first time. Smooth process."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that your experience placing a new order and billing directly to your insurance provider was smooth. We appreciate your continued trust in Contactsexpress.ca and look forward to serving you again!”
"Love how easy it was to order and then reorder my contacts "
“We're so thrilled to hear that you had a great experience with us! Thank you for taking the time to share your feedback. We're happy to make ordering and reordering contacts easy for you. We appreciate your support and hope to serve you again soon!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We appreciate your feedback. Your opinion is important to us, and we are always looking for ways to improve our service to better meet your expectations. Thank you for taking the time to share your thoughts with us.”