"Prices are very reasonable, shipping is fast"
"Very easy shopping process, website is easy to use. Contacts are always received very quickly. Great selection. "
“Thank you so much for the fantastic review! We are thrilled to hear that you had a great shopping experience with us. Our team works hard to provide a user-friendly website and quick delivery of contacts. We appreciate your support and look forward to serving you again in the future.”
"and not good promotions for old clients, fees for handling wow, big shipping fees
And they just send me a promo code, a bit late! Before my purchase would have been better !!!"
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Shipping should be displayed on first total screen not at the end"
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"Love that you direct bill insurance now made reorder a breeze!"
“We are thrilled to hear that you had such a positive experience with our direct billing service! Thank you for choosing Contactsexpress.ca for your eyewear needs. We appreciate your feedback and look forward to serving you again in the future.”
"Fast shipping easy navigation on the website.
Very happy with the service being able to upload my prescription "
“Thank you so much for your amazing feedback! We're thrilled to hear that you had a great experience with us and that you found our website easy to navigate. We're also glad that you were happy with our fast shipping and prescription upload service. We appreciate your support and look forward to serving you again in the future!”
"Easy to navigate, great discount!"
“Thank you so much for the positive feedback! We are thrilled to hear that you found our website easy to navigate and enjoyed the great discounts. We appreciate your support and hope to see you shopping with us again soon!”
"bait and switch pricing allowed discount until payment phase then sneakily removed it. "
“We apologize for the inconvenience you experienced. We value your feedback and are committed to resolving this issue. A team member will contact you shortly and assist you further. Thank you for bringing this to our attention.”
"Great service. Love the website"
“Thank you for the amazing review! We are thrilled to hear that you had a great experience with our service and love our website. Your feedback means the world to us!”
"When ever I need to order my contacts these guys keep it simple. "
“Thank you so much for the glowing review! We're thrilled to hear that you find ordering your contacts from us to be a simple and easy process. We truly appreciate your feedback and look forward to continuing to provide you with excellent service!”
"REORDERING IS VERY SMOOTH THROUGH CONTACTS EXPRESS"
“We are thrilled to hear that you found our website easy to use and that reordering was a smooth experience for you through Contacts Express. Thank you for your kind words and for choosing us for your contact lens needs!”
"seamless and very easy to navigate the website"
“We are thrilled to hear that you had a great experience with our website! Thank you for taking the time to leave us this wonderful feedback. We appreciate your support and look forward to serving you again in the future.”
"Fast & easy checkout, and lower prices and a much less frustrating website design than another Canadian online optical shop I could mention (but won't). The only question is why Blue Cross isn't on the insurance auto-bill list?"
“We're thrilled to hear that you found our website easy to use and our prices competitive! Thank you for your feedback about Blue Cross - we'll definitely look into adding them to our insurance auto-bill list. We appreciate your support and look forward to serving you again!”
"I was given 2 separate coupons for 30%discount and another for 15% discount but couldn't use either as my total cost was $128.00 it needed to be at $129.00 !!!! so lens were conveniently priced to come up $1.00 short of the amount required for discount .... however, my total with tax is $150.55 so how do i not qualify?????"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Love this store is fast and practical "
“Thank you so much for the amazing review! We are thrilled to hear that you had a great experience with us. We always strive to provide fast and practical service to our customers. Your feedback is greatly appreciated!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a wonderful shopping experience with us, and that you found our prices reasonable and our shipping fast. We truly appreciate your support and look forward to serving you again soon.”