"Easy to re-order and able to submit through insurance company. Super convenient! "
"It didn’t take long to find just what I needed "
“We're thrilled to hear that you had a fast and easy shopping experience with us! Thank you for taking the time to share your feedback. It means a lot to us.”
"Little miffed the coupon codes are always $4 away from my order. Plus no free shipping. Just charge me little extra and pretend shipping is free - marketing goes a long way."
“Thank you for your feedback. We appreciate your candidness and apologize for the inconvenience you've experienced. We will reach out to you shortly to assist with finding a discount compatible with your current order. Your feedback is invaluable to us, and we are committed to making the necessary improvements. Thank you for your understanding and for being a valued customer.”
"I get about 3 emails a day telling me there's a new coupon available for my recurrent order, yet every time I go to use them the coupons arent valid because my total is just barely under the minimum total required to use the coupon. Quite unfortunate for the amount of coupon offers I receive."
“Thank you for sharing your feedback. We will reach out to you shortly to help find a discount compatible with your current order. If you need immediate assistance, please don't hesitate to contact our customer service team. Your satisfaction is important to us, and we appreciate your patience as we work to improve your experience.”
"I enjoy the constant discount codes and I really love the quality of your contacts. You guys make it super easy to check out every time and your site is very easy to navigate. "
“We're thrilled to hear that you're loving our quality contacts and finding our discount codes helpful! We're so glad to hear that our website is easy to use and navigate. Thank you for your kind words and for choosing Contactsexpress.ca!”
"Misleading texts about deals"
“Thank you for bringing this to our attention. We apologize for any confusion and frustration caused by the coupon requirements. We will reach out to you shortly to assist with finding a discount compatible with your current order. Thank you for your patience and understanding. We value your business and are dedicated to ensuring a better experience for you in the future.”
"BEST PRICES ON LENSES ONLINE, WHICH IS AMAZING !"
“Thank you for your amazing 5-star review! We're thrilled to hear that you found the best prices on lenses online at Contactsexpress.ca. Thank you for shopping with us!”
"shipping not covered will not order again"
“Thank you for your feedback. We apologize for any inconvenience caused by the shipping charges on your order. Currently, we do have a shipping charge for our orders to ensure timely and reliable delivery. However, we value your input and are continually reviewing our policies to enhance customer satisfaction. We appreciate your business and hope to serve you again in the future.”
"Been ordering off of here for 6 years and it is super easy and fast!!!"
“We are thrilled to hear that you have been enjoying our services for the past 6 years! Thank you for choosing Contactsexpress.ca for all your needs. We appreciate your continued support and look forward to serving you for many more years to come!”
"It was simple and efficient!!"
“We're thrilled to hear that you had such a positive experience placing your order with us! Thank you for the amazing feedback!”
"New fees you dont know about till the end. Not cool! Deceptive marketing"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Price advertise is not what you receive, to many discount structures that are not applied and going back and forth to navigate through order. "
“We apologize for the difficulties you encountered while navigating our website and placing your order. We will investigate this issue promptly and ensure that the correct promo code is applied to your order. Our team will reach out to you shortly to assist further and ensure you receive the accurate pricing and discounts you expect.”
"Able to get order sent to me in just 2 business days"
"Nor of the promo codes work, even though I am a repeat customer. Every time I order it’s the same issues, however I come back every time because I get what I order and sometimes…….. sometimes I get the “free” cheapo sunglasses that just make it a little better, even tho I’m yet to get a decent pair."
“Thank you for your feedback. We apologize for the frustration you've experienced with our website. We will investigate this issue promptly and ensure that the correct promo code is applied to your order. Our team will reach out to you shortly to assist further and ensure you receive the accurate pricing and discounts you expect.”
"Very easy and awesome to work with"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We're thrilled to hear about your positive experience with Contactsexpress.ca! Thank you for sharing your feedback. We're glad to provide fast and easy service that makes re-ordering a breeze, especially with insurance submission. We appreciate your support and look forward to serving you again in the future.”