"The website was easy to use, and the ordering process was quick. So far, so good!"
"I am always very satisfied with the fast service of this company. Thank you."
“We are thrilled to hear that you are always satisfied with our fast service! Thank you for your kind words and for choosing Contactsexpress.ca. Your satisfaction is our top priority.”
"Easy and quick reordering . Thanks"
“Thank you so much for the fantastic review! We're thrilled to hear that you found ordering and reordering with us easy and quick. Your satisfaction is our top priority, and we look forward to serving you again in the future.”
"Prices are high compared with competitors"
“Thank you for your feedback. We understand your concern regarding our prices. To show our appreciation for your business, we will call you shortly to apply our reorder discount. Thank you for your understanding and for choosing us.”
"Egh- sad to see the prices going up here too. Even w the promo codes. "
“Thank you for your feedback. We understand your concern about the price increases. We will call you shortly to review our available discounts and assist you further. Thank you for your understanding and continued support.”
"Easy to use and you get the product quickly. "
“Thank you so much for your kind words and great review! We're thrilled to hear that you had a fantastic experience with us. We appreciate your support and we look forward to serving you again soon!”
"Text reminder to order, then a few clicks while I lie in bed, and walla, contacts ordered."
“We're thrilled to hear that you had such a seamless experience ordering your contacts with us! Thank you for choosing Contactsexpress.ca for your eye care needs.”
"The ship quickly. Have free shipping. The best deals on my brand. Been ordering here for years. No need to order from other suppliers. "
“We are thrilled to hear that you are enjoying the best deals and fast shipping on Contactsexpress.ca! Thank you for being a loyal customer for years. We truly appreciate your support and look forward to continue serving you in the future.”
"Order indicated confirmed and went through but site did not generate an order reference number or send a confirmation email. "
“Thank you for bringing this to our attention. We apologize for the inconvenience. If you did not receive an order reference number or confirmation email, please contact us directly so we can assist you in retrieving your order details and ensure everything is processed correctly. We're here to help!”
"Your complete order button is not obvious enough - I thought it was a banner since it did not light up green. Took me a while to find it."
“Thank you for your feedback. We apologize for the difficulty you experienced finding the "Complete Order" button. We appreciate your input and will work on making it more visible. If you have any other concerns or need further assistance, please don't hesitate to contact us.”
"so far so good. I hope that my shipment comes in on time (I paid for the more speedy option.)"
"Friendly site to made the order. Thank you"
"Great overall experience.
I had an issue and I was contacted promptly for follow up & resolution. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Looked like a great deal but then there is a processing charge added which I don’t pay with other sites"
"Thanks for such a quick, easy return process with my contact lenses!"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your 5-star review! We're thrilled to hear that you found our online ordering interface easy to use and that the process was quick for you. We appreciate your feedback and look forward to serving you again in the future!”