"Upfront pricing on great brand name products "
"It's unfortunate that the discount only applied to new customers."
"I was hesitant to buy online but it was a smooth and great experience!!"
"Was a good deal before adding an extra $10 for processing and $15 for shipping. Then, shipping was supposed to be next day but took two days. Customer service was helpful though."
"Sent promotional emails and they never apply for buying a box of contacts. Looking for a new company that honours the discount codes it sends out."
“Thank you for sharing your feedback with us. We apologize for the trouble you've had with our coupon codes and promotional emails. Please note that some promo codes are valid only for specific amounts in the shopping cart or certain products. We would like to assist you further and ensure you receive the discounts you are entitled to. Our customer support team will reach out to you shortly to help resolve this issue.”
"Difficult to get to the pay page
Shipping button would not engage"
“Thank you for your feedback. We apologize for the inconvenience you experienced with our checkout process. We are currently investigating the process with accessing the pay page and the unresponsive shipping button. Your feedback is invaluable in helping us improve our service. In the meantime, if you continue to encounter problems, please reach out to our customer support. Thank you for bringing this to our attention and for your patience.”
"Great deals, fast shipping, great service. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"The Contacts Express site is easy to use and often offers good discounts and promotions. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Good layout of your website; simple to navigate. Processing fee a bit too high. "
“Thank you so much for this review. We really appreciate you being our customer. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
”
"Was not easy to reorder previous brand and change prescription, so gave up and placed new order"
“Thank you for your feedback. We apologize for the difficulties you encountered while trying to reorder. Our team will reach out to you shortly to assist with your reorder and ensure the process is smooth and hassle-free. If you have any immediate concerns or questions, please don't hesitate to contact our customer service team. Thank you for your patience and understanding.
”
"I have a vacation next week and my usual doctor's office wouldn't get them in time due to Canada Day long weekend and I leave on the 4th of July.... ordering on Thursday day (June 27) and they'll get here in time!! also over $16 cheaper with fastest shipping too than another contact site i was comparing to! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"easy site to navigate and put in prescription, order, payment, etc. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I recently ordered contact lenses from another Canadian site, that claimed I would have my order within 2 days.... 4 business days later, I have finally received an update saying that my order was JUST shipped.... and that I can expect it 4 MORE business days, so a total of 12-14 DAYS since I placed the actual order!! WTF!!! So I came to Contactsexpress.ca, placed an order within a few minutes, and THIS order..... will be here TOMORROW..... AMAZING!!! I have tried so many different websites when ordering contacts, and I always seem to forget which one was the best, and end up ordering from other sites..... no more!! I have saved, bookmarked and written down contactsexpress.ca - its the only site I will be using from now on. THANK YOU!!! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Paid extra for express shipping which should have been refunded given that the item was not in stock following placement of order. "
“Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay and the inconvenience it has caused. Our team will contact you shortly to resolve this issue and ensure you receive the appropriate refund. We appreciate your patience and understanding as we work to make this right.”
"Very easy and simple purchase process"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback. We apologize for any confusion regarding our pricing. We strive to be transparent with all charges, and we want to inform you that we have a $9.95 processing fee for all orders. This fee is displayed during the checkout process to ensure our customers are aware before completing their purchase. We appreciate your input and will continue to work on improving our communication to provide a better shopping experience.”