"It was simple and efficient!!"
"New fees you dont know about till the end. Not cool! Deceptive marketing"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Price advertise is not what you receive, to many discount structures that are not applied and going back and forth to navigate through order. "
“We apologize for the difficulties you encountered while navigating our website and placing your order. We will investigate this issue promptly and ensure that the correct promo code is applied to your order. Our team will reach out to you shortly to assist further and ensure you receive the accurate pricing and discounts you expect.”
"Able to get order sent to me in just 2 business days"
"Nor of the promo codes work, even though I am a repeat customer. Every time I order it’s the same issues, however I come back every time because I get what I order and sometimes…….. sometimes I get the “free” cheapo sunglasses that just make it a little better, even tho I’m yet to get a decent pair."
“Thank you for your feedback. We apologize for the frustration you've experienced with our website. We will investigate this issue promptly and ensure that the correct promo code is applied to your order. Our team will reach out to you shortly to assist further and ensure you receive the accurate pricing and discounts you expect.”
"Very easy and awesome to work with"
"It was so easy to order contacts and direct bill our insurance"
"The ordering process is simple and straight forward and the contact lenses arrive in a short amount of time."
"Great prices, the website is easy to use and the discount codes for my next purchase are fantastic!"
"Quick and inexpensive to purchase online. "
"As a long time customer, I was expecting a free shopping to my orders."
“Thank you for your loyalty as a long-time customer. We apologize for any confusion regarding the free shipping offer. Please note that sometimes special promotions or discounts may not be compatible with free shipping. We understand your expectations and will review your order details to ensure you receive the best possible assistance. Our team will contact you shortly to discuss your order and address any concerns you may have.”
"Submitting my insurance claim was so quick and easy."
"Easy to order and nice discounts."
"Wish received more deal for being long term customer "
"Great interface, easy to shop"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We're thrilled to hear that you had such a positive experience placing your order with us! Thank you for the amazing feedback!”