"Website is cumbersome but pricing is good"
"I had to do so many things just to order my contacts I was unable to use any coupon codes. I kept getting the error code ", it was very annoying"
“Thank you for your feedback. We apologize for the difficulties you experienced. Some discount codes do require a specific order amount or other conditions to be met, which may have contributed to the error you encountered. We will reach out to you directly to clarify these requirements and to make sure you can apply the appropriate discount to your order.”
"takes me less than 5 minutes to order and they are here in less than 5 days!"
“We are thrilled to hear that you had such a positive experience with Contactsexpress.ca! Thank you for taking the time to share your feedback. We appreciate your support and look forward to serving you again in the future.”
"Bunch of errors trying to check out... got multiple errors couldnt check out with my device had to get another device to order successfully.. but other than that prices are good lets hope shipping time is quick"
“Thank you for your feedback. We apologize for the difficulties you experienced with our website during checkout. We're glad to hear you found our prices competitive, and we appreciate your patience. We're committed to improving our website's performance and ensuring a better experience for our customers. If you have any further issues or questions, please don't hesitate to contact us.”
"It was awesome to find contacts for my old man online and super quick shipping !"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"looking forward to receiving my fresh new lenses"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"The "free gift" isn't free, it recalculated the total which is very dishonest.
Re-Ordering was very easy. "
“Thank you for your feedback. We’re glad to hear that you found re-ordering easy, but we apologize for any confusion regarding the promotion. The coupon code for free glasses cannot be combined with the coupon for contact lenses. You can choose one promotion or the other, but unfortunately, both cannot be applied simultaneously. We appreciate your understanding and are here to help if you have any further questions or need assistance with your order.”
"Second order here, first one was quick but there is a BIG delay on this order… bummer.
Great customer service. Somehow they managed to ship my order 10 days before de expected delayed date. "
“Thank you for your feedback and for being a returning customer. We're sorry to hear about the delay with your current order. For some brands of contact lenses, the manufacturing time can be longer, which may have caused this delay. We apologize for the inconvenience and understand how frustrating this can be. Our team will reach out to you shortly to provide further assistance and ensure your order is processed as quickly as possible.”
"Love this company for the convenience plus I have many funky sunglasses!"
“We are thrilled to hear that you are happy with our service and selection of sunglasses! Thank you for choosing Contactsexpress.ca and for taking the time to leave us a positive review. We appreciate your support!”
"Just trying you out as you are a Canadian company."
“Thank you for trying us out! We're thrilled to hear you had an awesome experience so far. We truly appreciate your support as a Canadian company. If you have any questions or need assistance, feel free to reach out. Happy shipping!”
"I appreciate the coupon and the no hidden costs when cashing out.
I rather know your price upfront then be surprised with fees. Your service has always been good, awaiting my new order! Thanks!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you appreciate our transparent pricing and the coupon you received. We always strive to provide excellent service and it's great to hear that we've met your expectations. We can't wait to assist you with your new order!”
"quick and easy hassel free!!!"
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you found our service excellent, quick, and hassle-free. Your feedback is greatly appreciated!”
"super easy and very fast to order"
“Thank you for the amazing 5-star review! We are thrilled to hear that you found our ordering process groovy, super easy, and fast. We appreciate your feedback and look forward to serving you again in the future.”
"Very fast service. Contacts are great. "
“Thank you for the amazing feedback! We're thrilled to hear that you had a great experience with Contactsexpress.ca. We appreciate your support and are glad you love your contacts.”
"Super easy website to navigate and the prices are super affordable. "
“We are thrilled to hear that you had such a positive experience using our website! Thank you for your kind words and support.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”