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Product & services pricing
4.69/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.25/5
Customer service:
4.69/5
Return/Replacement policy:
5.00/5

Verified
1/5

2024-06-20

shipping

"shipping was not quick even though I paid for express"


Rep reply posted 2024-06-20
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for your feedback regarding your recent order. We sincerely apologize for the delay in shipping. Our team will reach out to you shortly to address this issue and find a satisfactory resolution. Thank you for your patience and understanding.”


Verified
5/5

2024-06-19

Express is best!

"Fast, competitively priced and delivered on time!"


Rep reply posted 2024-06-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“That's fantastic to hear! We are thrilled that you had such a positive experience with us. Thank you for taking the time to share your feedback!”


Verified
5/5

2024-06-19

Fast and convenient

"Ordering online is very user friendly and delivery is very efficient"


Rep reply posted 2024-06-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We're thrilled to hear that you had such a positive experience with Contactsexpress.ca! Thank you for taking the time to share your feedback. We strive to make the ordering process easy and efficient for our customers, and we're delighted to hear that we hit the mark for you. We appreciate your support and look forward to serving you again in the future!”


Verified
5/5

2024-06-18

Easy to order

"I am the first time user of this service. I have not received the lenses yet."


Rep reply posted 2024-06-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for the positive feedback! We're thrilled to have you as a first-time user of our service. Rest assured, your lenses are on their way to you and we can't wait for you to experience the convenience of Contactsexpress.ca!”


Verified
5/5

2024-06-18

Great Service!!

"Fast & affordable for contacts with nice options on the sunglasses available too! "


Rep reply posted 2024-06-19
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your fantastic review! We are thrilled to hear that you had a great experience with our service and that you found our contact lenses fast, affordable, and with nice options on sunglasses. We appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-06-18

BINGO!

"best prices, fast shipping, great customer service "


Rep reply posted 2024-06-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-06-17

satisfaction for a long time

"I have been a customer for a long time, and I was always satisfied, have a good day"


Rep reply posted 2024-06-18
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-06-17

Rapide, efficace

"À chaque commande, c’est rapide et efficace "


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your amazing feedback! We're thrilled to hear that you've had speedy and efficient experiences with us every time you've ordered. We truly appreciate your support!”


Verified
3/5

2024-06-17

Delay

"It took two weeks instead of two days (that what supposed to be) to receive my order. "


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for reaching out and sharing your feedback. We apologize for the delay in receiving your order. Unfortunately, your order was delayed due to a backorder. Our team will be contacting you shortly to address this issue and make it right. We appreciate your patience and understanding as we work to resolve this for you.”


Verified
5/5

2024-06-17

Great !!!

"Good service great product
Easy payments
Good job
"


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our service and products. Your satisfaction is our top priority, and we truly appreciate your support. Thank you for choosing Contactsexpress.ca!”


Verified
5/5

2024-06-15

Super easy

"First time on site, easy to order and set up direct billing"


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for the awesome feedback! We're thrilled to hear that you had a super easy experience ordering on our site and setting up direct billing. We appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-06-17

Great Experience

"It was easy and fast to order my new contacts thru contactsexpress"


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We're thrilled to hear about your positive experience ordering your new contacts through Contactsexpress! Thank you for the 5-star review – we appreciate your feedback and look forward to serving you again in the future.”


Verified
5/5

2024-06-16

Quick and easy! love it!

"easy to order and fair prices! "


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your wonderful feedback! We are thrilled to hear that you had a quick and easy experience ordering from us, and that you found our prices fair. We truly appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-06-16

Fast and easy

"Good quality lenses, fast and easy online ordering experience!"


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for the amazing review! We are thrilled to hear that you had a positive experience with us. Our goal is to provide top-quality products and make ordering as easy as possible. We appreciate your feedback and look forward to serving you again in the future!”


Verified
5/5

2024-06-16

Smooth Sailing

"Website was very easy to navigate and a great selection of sunglasses to offer. I purchased three pairs for my son at an affordable price."


Rep reply posted 2024-06-17
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“That's fantastic to hear! We're thrilled that you found our website user-friendly and were able to snag some stylish sunglasses for your son at a great price. Thank you for choosing Contactsexpress.ca for your eyewear needs. We appreciate your support!”