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Verified
5/5

2024-02-20

Fast processing and delivery

"My first order with Contacts Express, and I’m really impressed with how fast my order was processed (less than 24hrs) and delivered (a couple days). The other contacts company I usually order from (familiar name that I’ll leave out) was quoting ten days for processing and two weeks for delivery. I’m switching. "

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Rep reply posted 2024-02-28
A rep from Contactsexpress.ca, KitsCS, has responded:

“Thank you so much for your amazing feedback! We're thrilled to hear that you had such a fantastic experience with us. We appreciate you giving us a try and we're honored to have earned your trust. Welcome to the Contacts Express family!”


Verified
5/5

2024-02-20

Precision daily contacts

"Best price and very quick delivery"

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Rep reply posted 2024-02-28
A rep from Contactsexpress.ca, KitsCS, has responded:

“Thank you so much for your amazing review! We are thrilled to hear that you are happy with our precision daily contacts, and that you found the best price with us. We are also glad to know that you received your order very quickly. Your satisfaction is our top priority, and we look forward to serving you again in the future.”


Verified
3/5

2024-02-19

Pricey

"I am going to look forma less expensive option."

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Rep reply posted 2024-02-20
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“I'm sorry to hear that you found our prices to be on the higher side. We understand the importance of finding a good value for your money. If you have any specific budget constraints or preferences, feel free to reach out to us. We'd be happy to help you explore alternative options that may better suit your needs. Thank you for considering Contactsexpress.ca.”


Verified
5/5

2024-02-19

FAST

"I had a shipping issue and they fixed it as soon as I told them - and were soooo helpful! For that reason I always will order from here! "

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Rep reply posted 2024-02-28
A rep from Contactsexpress.ca, KitsCS, has responded:

“Thank you so much for your amazing review! We are thrilled to hear that we were able to resolve your shipping issue quickly and that you found our customer service team to be helpful. We truly appreciate your support and look forward to serving you again in the future!”


Verified
5/5

2024-02-19

Eyegirl

"I love how easy it was to navigate and find my brand and the discount was awesome also "

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Rep reply posted 2024-02-28
A rep from Contactsexpress.ca, KitsCS, has responded:

“We are thrilled to hear that you had a fantastic experience shopping on our website! Thank you for your glowing review and we are delighted that you found what you were looking for easily. We're glad you enjoyed the discount too! Thank you for choosing Contactsexpress.ca!”


Verified
5/5

2024-02-19

Awesome service and Disco

"I really like this online platform. Life was sucked by local optometrist shops. Appointment for placing order and again keep calling them about order status. Finally, going back to get your shipment. Thanks to contactsexpress.ca for making my life easier."

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Rep reply posted 2024-02-28
A rep from Contactsexpress.ca, KitsCS, has responded:

“We are thrilled to hear about your positive experience with us! Thank you for choosing Contactsexpress.ca to make your life easier. We look forward to serving you again in the future.”


Verified
1/5

2024-02-18

Made my vision worse

"It says the right prescription on the box but everything is much blurrier when I put them in. "

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Rep reply posted 2024-02-19
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“I'm sorry to hear about your experience with the prescription eyewear. It's important to have a clear vision when wearing contact lenses, so it's concerning that the product made your vision worse. We recommend reaching out to our customer support team so we can assist you in finding a resolution to this issue. Your satisfaction is important to us, and we want to make sure you have the correct prescription eyewear that works for you.”


Verified
2/5

2024-02-18

Processing Fee???

"In my mind I was ready to pay then I see an extra charge of $9.95 right at the end of check out....... Not expected!"


Rep reply posted 2024-02-19
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“We apologize for any confusion regarding the processing fee that was added to your checkout total. We understand how unexpected fees can be frustrating, and we strive to make all costs transparent to our customers. If you have any further questions or concerns about the fee, please don't hesitate to reach out to our customer support team for clarification.”


Verified
5/5

2024-02-16

All in favor of how great ContactsExpress is? The eyes have it!

"Great quality and selection. Always a pleasure to deal with!"

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Rep reply posted 2024-02-28
A rep from Contactsexpress.ca, KitsCS, has responded:

“Thank you so much for the amazing feedback! We are thrilled to hear that you had a great experience with ContactsExpress.ca. We appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-02-15

Very easy

"First time using ContactsExpress. Very efficient and great pricing."


Rep reply posted 2024-02-16
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“Thank you so much for your amazing 5-star review! We're thrilled to hear that your first experience with ContactsExpress was easy and efficient. We strive to provide our customers with great pricing and exceptional service. We truly appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-02-15

BrenSly

"Excellent price and efficient service"

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Rep reply posted 2024-02-28
A rep from Contactsexpress.ca, KitsCS, has responded:

“We are thrilled to hear that you had a positive experience with our service! Thank you for choosing Contactsexpress.ca for your needs. We appreciate your feedback and look forward to serving you again in the future.”


Verified
5/5

2024-02-15

Excellent

"Everything was perfect ! The delivery and the product Was excellent "

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Rep reply posted 2024-02-15
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“Thank you so much for your amazing review! We are thrilled to hear that everything was perfect with your order, from the delivery to the product itself. Your satisfaction is our top priority and we are grateful for your kind words. We look forward to serving you again in the future!”


Verified
5/5

2024-02-15

EASY ORDERING SYSTEM

"This site is so easy to order from. The delivery is quick. Re-ordering is a breeze!"


Rep reply posted 2024-02-15
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that you found our ordering system to be easy and convenient. We strive to provide a seamless experience for our customers, so it's great to know that we have succeeded in making your shopping experience hassle-free. We appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-02-15

Great Experience!

"Great Experience!.........."

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Rep reply posted 2024-02-15
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and we are grateful for your feedback. We appreciate your support and look forward to serving you again in the future.”


Verified
4/5

2024-02-14

"One has to adjust the quantity "


Rep reply posted 2024-02-14
A rep from Contactsexpress.ca, KitsAndreaM, has responded:

“Thank you so much for your 4-star review! We are thrilled to hear that you are enjoying our service. We appreciate your feedback about adjusting the quantity and will definitely take it into consideration. We are constantly working to improve our platform and make it even more user-friendly. If you have any more suggestions or questions, please feel free to reach out. Thank you for choosing Contactsexpress.ca!”